Empyrean Benefit Solutions Inc.
Strategic Account Advisor
Empyrean Benefit Solutions Inc., Houston, Texas, United States, 77246
Houston Headquarters, 3010 Briarpark Dr, Houston, Texas, United States of America ● Virtual Req #83Company DescriptionJOB DESCRIPTION
: Strategic Account AdvisorCLASSIFICATION:
ExemptJOB SUMMARYThe Strategic Account Advisor serves as a trusted partner and advocate for aligned accounts by assisting clients in the optimal use of Empyrean’s products and/or services with the goal of creating increased value and long-term client retention. This individual understands the strategic, technical, and business challenges of the client and analyzes competitor activities to assess any threats to long-term client retention. S/he ensures the immediate service team and broader organization understands how to provide the highest level service and greater value for the client.The Strategic Account Advisor identifies opportunities to increase the sales of products and services, supports strategic sales, and the transition to ongoing service delivery.ESSENTIAL DUTIES AND RESPONSIBILITIESPrimary accountability for creating and executing a client management model/account plan that is replicable across clients in order to meet annual revenue and long-term client retention goals
Work cross-functionally to execute on individual client strategiesIdentify opportunities for adding greater value
Establish a trusted advisor role with clients and develop a clear understanding of the client’s short and long-term strategy through listening and targeted questioning. Understand how Empyrean is positioned relative to the client’s strategy.Service as the lead “consultant”/solution architect on assigned clients
Become an expert in Empyrean’s products and service offerings such that s/he can create appropriate solutions that proactively align with client strategy and expressed client needsCreate awareness regarding current products and available solutions as well as those on the roadmapDrive customer adoption by driving initiatives designed to add business value and education on product capabilities
Develop qualified references by establishing credibility and responsiveness with aligned clients. Ensure clients receive appropriate acknowledgement for providing referencesCoordinate with the broader Empyrean team to identify, develop, and close strategic sales opportunities
Identify opportunities to cross-sell new products and services
Develop and maintain strong relationships with internal and external resources to maximize product/service penetrationIdentify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutionsCoach and mentor internal team resources to ensure effective execution of client strategies, improved client management, and overall skill developmentContribute to the development of new products, services, tools, and best practices
Participate on cross-functional teams to discuss aligned clients and look for trends or commonalities. Ensure best interests of both clients and Empyrean are being fairly and objectively represented
Perform other job-related duties as assignedREQUIRED SKILLS AND ABILITIESExecutive presence with polished and well developed written and verbal communication skillsDemonstrated ability to build and maintain long-term collaborative and trusting relationships internally and with clientsProven ability to recognize and anticipate/diagnose needs/issues, work in teams and leverage the resources of other groups to address client needs/challengesAbility to balance competing prioritiesComfortable analyzing and using data to make decisionsAbility to flourish in a fluid, evolving growth companyAbility to use appropriate interpersonal styles and methods to influence internal and external clientsDemonstrates concern for meeting internal and external client needs in a manner that provides satisfaction and value/results for the clientDemonstrated ability to build and maintain long-term collaborative and trusting relationships internally and with clientsKNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS10+ years of experience in benefits administration, consulting, or related fieldDemonstrated depth and current knowledge of the dynamics of group health and group benefits plan design, strategy, and delivery including broader market place trends, and legislationPossesses working knowledge of and experience with multi-service benefits and administration (defined benefit, defined contribution, HR)Demonstrated experience in using and demonstrating technology based solutionsProven experience in managing multiple clients, people, project and deliverables on time and within budgetDisclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any timeEmpyrean is an Equal Opportunity Employer: including disability and veteransHouston Headquarters, 3010 Briarpark Dr, Houston, Texas, United States of America
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: Strategic Account AdvisorCLASSIFICATION:
ExemptJOB SUMMARYThe Strategic Account Advisor serves as a trusted partner and advocate for aligned accounts by assisting clients in the optimal use of Empyrean’s products and/or services with the goal of creating increased value and long-term client retention. This individual understands the strategic, technical, and business challenges of the client and analyzes competitor activities to assess any threats to long-term client retention. S/he ensures the immediate service team and broader organization understands how to provide the highest level service and greater value for the client.The Strategic Account Advisor identifies opportunities to increase the sales of products and services, supports strategic sales, and the transition to ongoing service delivery.ESSENTIAL DUTIES AND RESPONSIBILITIESPrimary accountability for creating and executing a client management model/account plan that is replicable across clients in order to meet annual revenue and long-term client retention goals
Work cross-functionally to execute on individual client strategiesIdentify opportunities for adding greater value
Establish a trusted advisor role with clients and develop a clear understanding of the client’s short and long-term strategy through listening and targeted questioning. Understand how Empyrean is positioned relative to the client’s strategy.Service as the lead “consultant”/solution architect on assigned clients
Become an expert in Empyrean’s products and service offerings such that s/he can create appropriate solutions that proactively align with client strategy and expressed client needsCreate awareness regarding current products and available solutions as well as those on the roadmapDrive customer adoption by driving initiatives designed to add business value and education on product capabilities
Develop qualified references by establishing credibility and responsiveness with aligned clients. Ensure clients receive appropriate acknowledgement for providing referencesCoordinate with the broader Empyrean team to identify, develop, and close strategic sales opportunities
Identify opportunities to cross-sell new products and services
Develop and maintain strong relationships with internal and external resources to maximize product/service penetrationIdentify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutionsCoach and mentor internal team resources to ensure effective execution of client strategies, improved client management, and overall skill developmentContribute to the development of new products, services, tools, and best practices
Participate on cross-functional teams to discuss aligned clients and look for trends or commonalities. Ensure best interests of both clients and Empyrean are being fairly and objectively represented
Perform other job-related duties as assignedREQUIRED SKILLS AND ABILITIESExecutive presence with polished and well developed written and verbal communication skillsDemonstrated ability to build and maintain long-term collaborative and trusting relationships internally and with clientsProven ability to recognize and anticipate/diagnose needs/issues, work in teams and leverage the resources of other groups to address client needs/challengesAbility to balance competing prioritiesComfortable analyzing and using data to make decisionsAbility to flourish in a fluid, evolving growth companyAbility to use appropriate interpersonal styles and methods to influence internal and external clientsDemonstrates concern for meeting internal and external client needs in a manner that provides satisfaction and value/results for the clientDemonstrated ability to build and maintain long-term collaborative and trusting relationships internally and with clientsKNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS10+ years of experience in benefits administration, consulting, or related fieldDemonstrated depth and current knowledge of the dynamics of group health and group benefits plan design, strategy, and delivery including broader market place trends, and legislationPossesses working knowledge of and experience with multi-service benefits and administration (defined benefit, defined contribution, HR)Demonstrated experience in using and demonstrating technology based solutionsProven experience in managing multiple clients, people, project and deliverables on time and within budgetDisclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any timeEmpyrean is an Equal Opportunity Employer: including disability and veteransHouston Headquarters, 3010 Briarpark Dr, Houston, Texas, United States of America
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