Snell & Wilmer
Software Applications Trainer
Snell & Wilmer, Denver, Colorado, United States, 80285
For Applicants applying for a role in Colorado: In compliance with Colorado state law, you have the right to not disclose age identifying information including your date of birth, age, dates of attendance at educational institutions, or graduation dates, as part of your application and hiring process. You may redact this information from this application and information or documents you attach. If you choose to redact this information, please do so in a way that allows us to read the remaining information.For Applicants Residing in California: Snell & Wilmer takes the privacy of the personal information that we collect from you during the employment application process seriously. In compliance with California’s Consumer Protection Act (“CCPA”), we are providing you with our Privacy Notice for California Residents and our general Privacy Policy. As required by the CCPA, our notice describes the categories of personal information we collect (or may collect) from you as well as our use and disclosure of that personal information. Please review this Notice and our Privacy Policy. By providing your personal information as part of the recruitment or application process, you consent to the collection, use and disclosure of your personal information by Snell & Wilmer consistent with this Notice.Software Applications Trainer Job Details:Snell and Wilmer is currently looking for a
Software Applications Trainer
for our
Denver Office . As a trainer, you will be responsible for designing, developing, and delivering training programs to individuals or groups of employees to enhance their software skills and proficiency. You will play a crucial role in ensuring that firm employees are equipped with the knowledge and understanding necessary to effectively utilize various software applications.If you possess a strong understanding of software systems, excellent communication and technical writing skills, and the ability to adapt training methods to meet the needs of diverse learners, this could be your next exciting opportunity.Identify educational needs, develop and execute training plans, training materials, preparing classes and orientations, and provide software instruction and ongoing learning to the Firm’s employees under the guidance of the Director of Learning & User Support.Trainers provide front line support, in coordination with the solution center, for all attorneys and staff. You will report directly to the Director of Learning & User Support and work with IT Management, software development/procurement, and user groups.Position responsibilities include, but are not limited to the following:Training Program Development:
Design and develop comprehensive training programs and materials for various software applications based on identified training needs and objectives. This includes creating training manuals, presentations, and interactive exercises.Training Delivery:
Conduct engaging and informative training sessions, both in-person and virtually, to individuals or groups of software users. Utilize various training methods such as lectures, demonstrations, hands-on exercises, and multimedia presentations to ensure effective learning and understanding.Training Needs Assessment:
Collaborate with stakeholders, such as project managers, software developers, and end-users, to identify specific training needs and skill gaps. Conduct assessments and surveys to determine the effectiveness of training programs and make necessary adjustments or improvements.Software Demonstrations:
Demonstrate software functionalities and features to trainees, providing clear explanations and examples to promote understanding and practical application. Address questions, concerns, and technical issues during training sessions to ensure trainees' comprehension.Training Documentation:
Create and maintain accurate documentation of training materials, including manuals, guides, and reference materials, to support trainees before, during, and after training sessions. Keep training materials up to date with software updates and changes.Technical Support:
Provide technical assistance and support to trainees, resolving software-related issues and troubleshooting problems during and after training sessions. Offer guidance and follow-up assistance to ensure trainees can effectively apply their newly acquired skills.Professional Development:
Stay updated with the latest software trends, features, and industry best practices. Continuously enhance personal knowledge and skills through self-study, attending workshops, seminars, and relevant certifications.Technical Support:
New user setup and workstation relocationDeparted user equipment removal and storageTroubleshoot technology problems and take the correct actions for quick resolution.Install and configure softwareImage workstations and identify systemic technical issuesKeep up to date detailed inventory on existing and incoming hardwareUtilize the ticketing system for all issuesDevelop and document processes and procedures for the desktop/technical support groupTravel to other Snell offices as neededOther projects as assigned
Additional Responsibilities:
Maintain strong working knowledge of the Firm’s technology systems, by continuing to enhance personal knowledge through ongoing training, reading, and improvement initiativesUtilize IT ticketing system, provide support with documentation including FAQs, instructions, procedures, and knowledge-based articlesProvide training to the firm’s facilities management provider to facilitate requested supportAlways provide the highest level of service and satisfactionMinimal travel required
Experience and Qualifications:Proven experience as a software trainer or in a similar training role.In-depth knowledge of software systems, including popular applications and platforms.Strong presentation and communication skills, with the ability to convey complex concepts in a clear and understandable manner.Proficiency in instructional design principles and adult learning methodologies.In-depth knowledge and experience supporting desktop and laptop computers, local and networked printers, PDA devices, desktop scanners, and other peripheral devices.Strong technical knowledge of PC/laptop hardware, Windows, and Apple iOS.Excellent organizational and time management skills to handle multiple training projects simultaneously.Problem-solving skills to address trainees' questions and troubleshoot software-related issues.Ability to adapt training methods and materials to meet the needs of diverse learners.Familiarity with virtual training platforms and e-learning tools.Patience, empathy, and a passion for teaching and helping others succeed.Attention to detail and accuracy in training materials and documentation.Exceptional customer service skills.Excellent communication and written skills.Strong knowledge of MS Office 2016 (O365).Ability to manage multiple projects, and appropriately prioritize tasks.Working knowledge of basic network concepts (such as TCP/IP, wireless, VPN).Lifting, carrying, and moving light-to-medium weights of up to 45 lbs.Experience designing technical course materials.Strong training skills with the ability to communicate technical information to non-technical users.Ability to multi-task, manage, and appropriately prioritize multiple projects.Able to work independently and as part of a team.Minimal travel required.This role is an exempt position under the Fair Labor Standards Act (FLSA), and as such, it is not eligible for overtime pay.
The salary range for this position is $60,000 to $70,000 depending on experience.Snell & Wilmer offers a competitive performance-based compensation and a generous benefits package starting on your first day. The benefits package includes medical, dental, vision, disability, life insurance, 401K/profit sharing, paid holidays, tuition reimbursement, paid time off including vacation time, personal time, and sick time where appropriate. Snell & Wilmer values the principles of Diversity, Equity, and Inclusion.
Be Seen, Be Heard, Be Valued, Belong.Snell & Wilmer is an Equal Employment Opportunity employer.
#J-18808-Ljbffr
Software Applications Trainer
for our
Denver Office . As a trainer, you will be responsible for designing, developing, and delivering training programs to individuals or groups of employees to enhance their software skills and proficiency. You will play a crucial role in ensuring that firm employees are equipped with the knowledge and understanding necessary to effectively utilize various software applications.If you possess a strong understanding of software systems, excellent communication and technical writing skills, and the ability to adapt training methods to meet the needs of diverse learners, this could be your next exciting opportunity.Identify educational needs, develop and execute training plans, training materials, preparing classes and orientations, and provide software instruction and ongoing learning to the Firm’s employees under the guidance of the Director of Learning & User Support.Trainers provide front line support, in coordination with the solution center, for all attorneys and staff. You will report directly to the Director of Learning & User Support and work with IT Management, software development/procurement, and user groups.Position responsibilities include, but are not limited to the following:Training Program Development:
Design and develop comprehensive training programs and materials for various software applications based on identified training needs and objectives. This includes creating training manuals, presentations, and interactive exercises.Training Delivery:
Conduct engaging and informative training sessions, both in-person and virtually, to individuals or groups of software users. Utilize various training methods such as lectures, demonstrations, hands-on exercises, and multimedia presentations to ensure effective learning and understanding.Training Needs Assessment:
Collaborate with stakeholders, such as project managers, software developers, and end-users, to identify specific training needs and skill gaps. Conduct assessments and surveys to determine the effectiveness of training programs and make necessary adjustments or improvements.Software Demonstrations:
Demonstrate software functionalities and features to trainees, providing clear explanations and examples to promote understanding and practical application. Address questions, concerns, and technical issues during training sessions to ensure trainees' comprehension.Training Documentation:
Create and maintain accurate documentation of training materials, including manuals, guides, and reference materials, to support trainees before, during, and after training sessions. Keep training materials up to date with software updates and changes.Technical Support:
Provide technical assistance and support to trainees, resolving software-related issues and troubleshooting problems during and after training sessions. Offer guidance and follow-up assistance to ensure trainees can effectively apply their newly acquired skills.Professional Development:
Stay updated with the latest software trends, features, and industry best practices. Continuously enhance personal knowledge and skills through self-study, attending workshops, seminars, and relevant certifications.Technical Support:
New user setup and workstation relocationDeparted user equipment removal and storageTroubleshoot technology problems and take the correct actions for quick resolution.Install and configure softwareImage workstations and identify systemic technical issuesKeep up to date detailed inventory on existing and incoming hardwareUtilize the ticketing system for all issuesDevelop and document processes and procedures for the desktop/technical support groupTravel to other Snell offices as neededOther projects as assigned
Additional Responsibilities:
Maintain strong working knowledge of the Firm’s technology systems, by continuing to enhance personal knowledge through ongoing training, reading, and improvement initiativesUtilize IT ticketing system, provide support with documentation including FAQs, instructions, procedures, and knowledge-based articlesProvide training to the firm’s facilities management provider to facilitate requested supportAlways provide the highest level of service and satisfactionMinimal travel required
Experience and Qualifications:Proven experience as a software trainer or in a similar training role.In-depth knowledge of software systems, including popular applications and platforms.Strong presentation and communication skills, with the ability to convey complex concepts in a clear and understandable manner.Proficiency in instructional design principles and adult learning methodologies.In-depth knowledge and experience supporting desktop and laptop computers, local and networked printers, PDA devices, desktop scanners, and other peripheral devices.Strong technical knowledge of PC/laptop hardware, Windows, and Apple iOS.Excellent organizational and time management skills to handle multiple training projects simultaneously.Problem-solving skills to address trainees' questions and troubleshoot software-related issues.Ability to adapt training methods and materials to meet the needs of diverse learners.Familiarity with virtual training platforms and e-learning tools.Patience, empathy, and a passion for teaching and helping others succeed.Attention to detail and accuracy in training materials and documentation.Exceptional customer service skills.Excellent communication and written skills.Strong knowledge of MS Office 2016 (O365).Ability to manage multiple projects, and appropriately prioritize tasks.Working knowledge of basic network concepts (such as TCP/IP, wireless, VPN).Lifting, carrying, and moving light-to-medium weights of up to 45 lbs.Experience designing technical course materials.Strong training skills with the ability to communicate technical information to non-technical users.Ability to multi-task, manage, and appropriately prioritize multiple projects.Able to work independently and as part of a team.Minimal travel required.This role is an exempt position under the Fair Labor Standards Act (FLSA), and as such, it is not eligible for overtime pay.
The salary range for this position is $60,000 to $70,000 depending on experience.Snell & Wilmer offers a competitive performance-based compensation and a generous benefits package starting on your first day. The benefits package includes medical, dental, vision, disability, life insurance, 401K/profit sharing, paid holidays, tuition reimbursement, paid time off including vacation time, personal time, and sick time where appropriate. Snell & Wilmer values the principles of Diversity, Equity, and Inclusion.
Be Seen, Be Heard, Be Valued, Belong.Snell & Wilmer is an Equal Employment Opportunity employer.
#J-18808-Ljbffr