FLIGHTSAFETY INTERNATIONAL, INC.
Director, IT End User Support
FLIGHTSAFETY INTERNATIONAL, INC., Grove City, Ohio, United States, 43123
FLIGHTSAFETY INTERNATIONAL, INC. Director, IT End User Support Grove City, Ohio Apply Now
About FlightSafety InternationalFlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France, and the United Kingdom.Purpose of PositionThe Director, IT leads multiple teams within Infrastructure, Network/Telephony, Project Management and Deskside Support / End User Support Services. The Director, IT owns executive-level relationships and serves as a single point of focus, working to converge IT solutions across multiple functions, departments, and business lines. As an experienced change agent, the Director will diplomatically and effectively drive improvements on the team and at the organizational level.Tasks and ResponsibilitiesFacilitate IT strategic and operational planning to achieve business goals.Partner with department leaders to understand business strategy, demand, and priorities and help the business propose programs/projects to drive those strategic goals.Direct continuous improvements of systems and procedures.Anticipate how the business strategy or policy changes will impact systems and processes.Participate in the development of departmental IT budget.Assist in developing business case justifications and cost/benefit analyses for IT spending and initiatives.Measure effectiveness of deployed solutions.Coordinate and facilitate consultation with senior-level stakeholders to define technology roadmap and systems requirements.Develop strong relationships with senior business leaders, articulate risks, negotiate tradeoffs, facilitate decision-making, prioritize, and remove cross-team impediments.Work across organizational boundaries to manage communications and build positive relationships.Lead strategy for end point engineering, automation, and IT service management.Minimum EducationBachelor's degree from an accredited institution or equivalent industry experience. Professional educational certificates in area of expertise, technical certifications, or equivalent experience are preferred.Minimum Experience10+ years of experience managing and directing an IT function, including experience in strategic planning and execution.8+ years of experience facilitating the development and implementation of business initiatives and projects.Proven experience in strategic IT planning, organization, and development.Working knowledge of waterfall, agile, and project management methodologies and systems.Prior team oversight up to 40 individuals.Experience leading desktop, field services, security/patch management, inventory asset management, virtual desktop support efforts, Citrix, and remote support efforts.Experience with MECM (SCCM), Intune, AD Group Policy, ServiceNow, Jamf, Vulnerability Management, Service Desk Management (ITSM/ITIL).Knowledge, Skills, AbilitiesAbility to listen and build rapport as a strategic partner, vertically within the business unit, as well as with senior leadership and other functional IT teams.Ability to map joint organizational vision and long-term thinking, imagination, and idea generation.Knowing when to push an agenda and when to let a situation develop, rest, or advance.Exceptional ability to lead change using positive and collaborative methods.Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience.Understand and integrate business strategies and trends in technology to deliver value.Ability to identify gaps and
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About FlightSafety InternationalFlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France, and the United Kingdom.Purpose of PositionThe Director, IT leads multiple teams within Infrastructure, Network/Telephony, Project Management and Deskside Support / End User Support Services. The Director, IT owns executive-level relationships and serves as a single point of focus, working to converge IT solutions across multiple functions, departments, and business lines. As an experienced change agent, the Director will diplomatically and effectively drive improvements on the team and at the organizational level.Tasks and ResponsibilitiesFacilitate IT strategic and operational planning to achieve business goals.Partner with department leaders to understand business strategy, demand, and priorities and help the business propose programs/projects to drive those strategic goals.Direct continuous improvements of systems and procedures.Anticipate how the business strategy or policy changes will impact systems and processes.Participate in the development of departmental IT budget.Assist in developing business case justifications and cost/benefit analyses for IT spending and initiatives.Measure effectiveness of deployed solutions.Coordinate and facilitate consultation with senior-level stakeholders to define technology roadmap and systems requirements.Develop strong relationships with senior business leaders, articulate risks, negotiate tradeoffs, facilitate decision-making, prioritize, and remove cross-team impediments.Work across organizational boundaries to manage communications and build positive relationships.Lead strategy for end point engineering, automation, and IT service management.Minimum EducationBachelor's degree from an accredited institution or equivalent industry experience. Professional educational certificates in area of expertise, technical certifications, or equivalent experience are preferred.Minimum Experience10+ years of experience managing and directing an IT function, including experience in strategic planning and execution.8+ years of experience facilitating the development and implementation of business initiatives and projects.Proven experience in strategic IT planning, organization, and development.Working knowledge of waterfall, agile, and project management methodologies and systems.Prior team oversight up to 40 individuals.Experience leading desktop, field services, security/patch management, inventory asset management, virtual desktop support efforts, Citrix, and remote support efforts.Experience with MECM (SCCM), Intune, AD Group Policy, ServiceNow, Jamf, Vulnerability Management, Service Desk Management (ITSM/ITIL).Knowledge, Skills, AbilitiesAbility to listen and build rapport as a strategic partner, vertically within the business unit, as well as with senior leadership and other functional IT teams.Ability to map joint organizational vision and long-term thinking, imagination, and idea generation.Knowing when to push an agenda and when to let a situation develop, rest, or advance.Exceptional ability to lead change using positive and collaborative methods.Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience.Understand and integrate business strategies and trends in technology to deliver value.Ability to identify gaps and
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