Systems Plus, Inc.
IT Service Desk Specialist - Level II
Systems Plus, Inc., Aurora, Illinois, United States, 60505
Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.Our employees are our most valued asset and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.Systems Plus is the company for you! Experience the difference and let’s talk about your future at Systems Plus today.Position Title
IT Service Desk Specialist - Level IIPosition Type
Full TimePosition Location
Tracking Code
01054Daily Responsibilities
Answers questions, analyzes problems, and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.Acts as the escalation path to resolve moderate to highly complex technical issues.Specialized in certain aspects of technologies to assist the customer base.Provides support for call overflow during peak time or reduced staff during off-peak hours.Level II performs more varied and difficult tasks compared to Level I.Minimum Requirements
Years of Experience
4 years of experienceDegree
Bachelor's Degree or equivalentAble to obtain CompTIA Security + and/or another IAT Level 2 equivalent in 30 days to comply with DoD 8570.01-M, and/or latest version of DoDM 8140Experience
Demonstrate understanding and knowledge of ITSM processes and proceduresVirtual application knowledge such as CitrixServiceNow knowledge for completing service ticketsClearance
Tier 3 (T3)/Public TrustAbout Systems Plus
Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering, and Professional services and solutions across Defense and Federal Civilian government sectors.From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment, and value to our clients. With various Defense and Federal contracts across the United States, Europe, and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives, and more.Through our diverse portfolio of clients and capabilities, we power vision and insight—discover what’s possible with a Small Business that thinks BIG!Interested individuals should email their resume with salary expectations and with a cover letter to
careers@sysplus.com .
#J-18808-Ljbffr
IT Service Desk Specialist - Level IIPosition Type
Full TimePosition Location
Tracking Code
01054Daily Responsibilities
Answers questions, analyzes problems, and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.Acts as the escalation path to resolve moderate to highly complex technical issues.Specialized in certain aspects of technologies to assist the customer base.Provides support for call overflow during peak time or reduced staff during off-peak hours.Level II performs more varied and difficult tasks compared to Level I.Minimum Requirements
Years of Experience
4 years of experienceDegree
Bachelor's Degree or equivalentAble to obtain CompTIA Security + and/or another IAT Level 2 equivalent in 30 days to comply with DoD 8570.01-M, and/or latest version of DoDM 8140Experience
Demonstrate understanding and knowledge of ITSM processes and proceduresVirtual application knowledge such as CitrixServiceNow knowledge for completing service ticketsClearance
Tier 3 (T3)/Public TrustAbout Systems Plus
Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering, and Professional services and solutions across Defense and Federal Civilian government sectors.From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment, and value to our clients. With various Defense and Federal contracts across the United States, Europe, and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives, and more.Through our diverse portfolio of clients and capabilities, we power vision and insight—discover what’s possible with a Small Business that thinks BIG!Interested individuals should email their resume with salary expectations and with a cover letter to
careers@sysplus.com .
#J-18808-Ljbffr