Connected Logistics
IT Service Desk Specialist - Level II
Connected Logistics - Aurora, Illinois, United States, 60505
Work at Connected Logistics
Overview
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Overview
Description
Connected Logistics is looking for an IT Service Desk Specialist (II) to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6.
In this role you will answer questions, analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. You will resolve computer software and hardware problems of users and act as a contact for users having problems using computer software, hardware, and operating systems. You will also act as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base, you will provide support for call overflow during peak time or reduced staff during off peak hours.
Requirements
Must have a current T3 investigation Four (4) years of progressive experience demonstrating the required proficiency. Bachelor’s degree and/or equivalency IAT II Certification such as a Security + CE CE: Associate (professional preferred) level certification for supported technology as approved by the COR. Connected Logistics respects the need for confidentiality for all applicants. Connected Logistics offers an excellent benefits package that includes health, dental, vision, life and disability insurance, a great 401(k) package, and generous Paid Time Off. EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination solely on the basis of a person’s race, religious creed, color, national origin, ancestry, physical disability, mental condition (including, but not limited to, cancer related or HIV related), marital status, sex, gender (including sex stereotyping), age, sexual orientation, military status, or any other protected status except where a reasonable, bona fide occupational qualification exists.
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Must have a current T3 investigation Four (4) years of progressive experience demonstrating the required proficiency. Bachelor’s degree and/or equivalency IAT II Certification such as a Security + CE CE: Associate (professional preferred) level certification for supported technology as approved by the COR. Connected Logistics respects the need for confidentiality for all applicants. Connected Logistics offers an excellent benefits package that includes health, dental, vision, life and disability insurance, a great 401(k) package, and generous Paid Time Off. EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination solely on the basis of a person’s race, religious creed, color, national origin, ancestry, physical disability, mental condition (including, but not limited to, cancer related or HIV related), marital status, sex, gender (including sex stereotyping), age, sexual orientation, military status, or any other protected status except where a reasonable, bona fide occupational qualification exists.
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