Austin Energy
IT Infrastructure Engineer
Austin Energy, Austin, Texas, us, 78716
Posting Title:
IT Infrastructure EngineerJob Requisition Number:
AE503828Position Number:
109399Job Type:
Full-TimeDivision Name:
Information TechnologyMinimum Qualifications:Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experienceExperience may substitute for education up to two (2) yearsLicenses or Certifications:
Valid Texas Driver's License depending on assignment.Austin Energy is seeking an IT Infrastructure Engineer to join the IT Network LAN & Telecom team to provide support for all aspects of the Unified Communications services the team supports. The position's responsibilities include operational, hands-on support of all aspects of the unified communications infrastructure the team manages, including the configuration, installation, maintenance, patching, troubleshooting, and decommissioning of collaboration services infrastructure.The engineer's duties include contributing to designing, implementing, managing, and maintaining a highly complex, secure, and reliable collaboration infrastructure, documenting and troubleshooting network components, and using experience to recommend new technologies and solutions. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions.Primary Duties:Ensure compliance with all security policies, procedures, and standards to regulatory standards.Administer and build collaboration systems.Contribute to compliance duties such as security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges.Troubleshoot advanced systems/topologies/storage and support critical customers in a utility environment.Provide collaborative input to infrastructure planning and design.Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations.Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities, and more.Pay Range:
CommensurateWork Schedule:Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week).Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures.This position requires on-call assignments, which might result in a call back to work.Infrastructure team members must be onsite a minimum of twice a week.Preferred Qualifications:Experience supporting, implementing, operating, managing, monitoring, documenting, and troubleshooting basic collaboration infrastructure such as Cisco Call Manager, Cisco Unity, and others.Knowledge of procedures related to regulatory controls, such as North American Electric Reliability (NERC) regulations and others.Ability to travel to more than one work location.Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned:Maintains, monitors, and supports the infrastructure environment and/or facilities.Follows defined procedures to monitor systems and resolve problems.Performs routine maintenance tasks for infrastructure systems such as backups, patch management, and health checks.Provides Tier III support and is part of the on-call rotation.Knowledge, Skills and Abilities:Knowledge of Open Systems Interconnection model (OSI model).Knowledge of Directory Services and Internet Protocols.Ability to communicate technical information to other technical team members and coworkers in other departments.Criminal Background Investigation:
This position has been approved for a Criminal Background Investigation.EEO/ADA:
City of Austin is committed to compliance with the Americans with Disabilities Act.About this Employer:
Austin Energy is one of the largest publicly owned electric utilities in the nation, providing low-cost reliable power to more than 500,000 customers and more than 1 million residents.
#J-18808-Ljbffr
IT Infrastructure EngineerJob Requisition Number:
AE503828Position Number:
109399Job Type:
Full-TimeDivision Name:
Information TechnologyMinimum Qualifications:Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experienceExperience may substitute for education up to two (2) yearsLicenses or Certifications:
Valid Texas Driver's License depending on assignment.Austin Energy is seeking an IT Infrastructure Engineer to join the IT Network LAN & Telecom team to provide support for all aspects of the Unified Communications services the team supports. The position's responsibilities include operational, hands-on support of all aspects of the unified communications infrastructure the team manages, including the configuration, installation, maintenance, patching, troubleshooting, and decommissioning of collaboration services infrastructure.The engineer's duties include contributing to designing, implementing, managing, and maintaining a highly complex, secure, and reliable collaboration infrastructure, documenting and troubleshooting network components, and using experience to recommend new technologies and solutions. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions.Primary Duties:Ensure compliance with all security policies, procedures, and standards to regulatory standards.Administer and build collaboration systems.Contribute to compliance duties such as security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges.Troubleshoot advanced systems/topologies/storage and support critical customers in a utility environment.Provide collaborative input to infrastructure planning and design.Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations.Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities, and more.Pay Range:
CommensurateWork Schedule:Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week).Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures.This position requires on-call assignments, which might result in a call back to work.Infrastructure team members must be onsite a minimum of twice a week.Preferred Qualifications:Experience supporting, implementing, operating, managing, monitoring, documenting, and troubleshooting basic collaboration infrastructure such as Cisco Call Manager, Cisco Unity, and others.Knowledge of procedures related to regulatory controls, such as North American Electric Reliability (NERC) regulations and others.Ability to travel to more than one work location.Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned:Maintains, monitors, and supports the infrastructure environment and/or facilities.Follows defined procedures to monitor systems and resolve problems.Performs routine maintenance tasks for infrastructure systems such as backups, patch management, and health checks.Provides Tier III support and is part of the on-call rotation.Knowledge, Skills and Abilities:Knowledge of Open Systems Interconnection model (OSI model).Knowledge of Directory Services and Internet Protocols.Ability to communicate technical information to other technical team members and coworkers in other departments.Criminal Background Investigation:
This position has been approved for a Criminal Background Investigation.EEO/ADA:
City of Austin is committed to compliance with the Americans with Disabilities Act.About this Employer:
Austin Energy is one of the largest publicly owned electric utilities in the nation, providing low-cost reliable power to more than 500,000 customers and more than 1 million residents.
#J-18808-Ljbffr