Medicaid Enterprise System Release Manager

AZAD Technology Partners is seeking a Medicaid Enterprise System Release Manager for a full-time, W2 Contract position based in Atlanta, GA.Assignment Duration: 24 Months with possibility of extending.Compensation & Benefits: Compensation is between 72.00 - 82.00 hourly. Benefits include co-paid Medical, Dental and Vision Insurance, Cafeteria Plan, and 401k, as well as the option for Paid Time Off (dependent on amount requested).Job DescriptionSeeking an experienced Release Manager to join the Medicaid Enterprise System Transformation (MEST) team. This individual will be responsible for designing and implementing an end-to-end multimodule release management process.The client is in the process of transforming existing legacy Medicaid Enterprise Systems (MES) into modern, loosely coupled, seamlessly integrated, modular systems where the exchange of data and processes is seamless and automatic. This procurement and implementation represent one of the largest and most significant projects at client and will impact millions of Georgians with the goal of improving health outcomes and wellness and improving system performance and efficiency.The ideal candidate will be responsible for designing and implementing an end-to-end multimodule release management process.Duties & ResponsibilitiesServe as the MEST Release Management Manager coordinating responsibility for planning, implementing, and overseeing the processes related to releasing code to production or shared systems in accordance with Agency standards.Serve as Functional Lead for the implementation of ServiceNow Change Management and Incident Management.Design business processes to coordinate release management activities between multiple vendors, ensure all release management processes have been followed, and all evidence is properly documented within the Application Lifecycle Management tool.Select and implement automation tools for change management tasks.Communicate, coordinate, and lead IT change control management duties, serving as a change manager.Ensure IT change control management requests are executed according to the defined project standards.Coordinate schedules of pending and approved IT change management requests.Ensure systems are utilized when conducting identified IT change manager duties.Assist with implementing and standardizing IT service management efforts, and the standardization of processes across multiple vendors.Ensure IT Service Management (ITSM) best practices are defined and maintained to improve service levels and availability.Coordinate multiple teams to ensure tasks are completed to align with the release schedule.Assist with Operations and Maintenance activities associated with existing and future MEST Program system modules by assisting in the creation of change requests, scheduling change requests and receiving approvals for submitting change requests for the MEST module vendors.Author and coordinate business continuity plans.Perform other duties as required.Qualifications/ Preferred QualificationsTen (10) years of technical development/change management experience.Proficient with Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, and familiar with project management software development tools.Knowledge of Jira and ServiceNow.Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of management.Knowledge of project management principles and practices.Strong understanding of IT Service Management (ITSM) processes, including Change Management, Release Management and Service Asset and Configuration Management.Knowledge of Release Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendors and applications.Knowledge of change management principles and practices, change control board activities and change request processing.Proficient in release management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure.Knowledge of basic management principles and practices, methods of data collection and analysis.Ability to organize risks and issues for presentation in reports, documents, and other written materials.ServiceNow CompetencyAccess ManagementChange ManagementIncident ManagementSelf ServiceApplications (Proficiency is Preferred)ServiceNowSalesforce.comOktaRemedyGitHubSysaidJIRAAWS Cloud ServicesSnowflakePowerBITableauEducationBachelor's degree in information technology, Computer Science, or a related field.At least 7 years of experience in management of complex project procurement and implementations.Project Management Professional (PMP) Certification preferred.Required / Desired SkillsTechnical development/change management experience Required 10 Years.Develop and deploy a change/control/release/incident management practice Required 8 Years.Mitigate risk against failure in system release Required 8 Years.Microsoft Visio, Lucid Chart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, familiar with project mgmt tools Required 8 Years.Jira and ServiceNow Required 5 Years.Knowledge of project management principles and practices Required 8 Years.Release Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendors Required 8 Years.Release management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure Required 8 Years.Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of management.Change management principles and practices, change control board activities and change request processing.Basic management principles and practices, methods of data collection and analysis.Experience organizing risks and issues for presentation in reports, documents, and other written materials Required.Strong understanding of IT Service Management (ITSM) processes, Change Management, Release Management and Service Asset and Configuration Management Required.State Government / Public Sector Highly desired.Medicaid / Healthcare Highly desired.Project / Program Management Certification Highly desired.About Us:AZAD Technology Partners values diversity - in backgrounds and in experiences. Since our inception, we have witnessed how our diverse workforce has thrived while contributing to the increases in innovation and advancements in the client organizations we serve.AZAD Technology Partners is committed to Diversity, Equity & Inclusion and is striving to build an even more diverse, inclusive team that reflects the people and communities where we live and work.AZAD Technology Partners is an equal opportunity employer that considers and employs qualified individuals based upon job related qualifications regardless of race, color, sex, religion, creed, physical or mental disability, veteran's status, sexual orientation, national origin, age, or any other status protected under applicable local, state or federal law. AZAD Technology Partners takes affirmative action to employ and advance in employment qualified employees and applicants who are disabled, disabled veterans, recently separated veterans, Armed Forces services medal veterans, and other protected veterans.AZAD Technology Partners is a Certified Minority Owned Business and OFCCP compliant.

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