Entergy Corporation
IT Service Deliver Manager
Entergy Corporation, The Woodlands, Texas, United States,
Please note:
Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.***This is a hybrid role, reporting to the office at least two days a week and can be based out of Jackson, MS, New Orleans, LA, or The Woodlands, TX. Those outside the area will need to relocate for this role, relocation assistance is not available for this posting***JOB SUMMARY/PURPOSEAs the leader IT Service Delivery, this position will have responsibility for application support and development of the Utility Operations applications as used by the Transmission, Distribution, and Incident Response functions of Entergy. The position will work with other Service Delivery Managers and Utility leadership to enhance and support Entergy’s GIS, and systems responsible for storm preparation and response. This role will lead a variety of different team engagements including outsourced, managed services, co-sourced, and SaaS.JOB DUTIES/RESPONSIBILITIESLead support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services.Maintain processes for diagnostic and other tools to maintain, troubleshoot and restore service or data to systems; participate in triage bridge lines and work in critical production issues during off work hours.Evaluate service level agreement criteria and identifies gaps in current technology process.Lead and coordinate the team in migrations from development to production, upgrades, installations and/or configurations.Analyze performance trends and recommends process improvements; understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems; participates in testing and updating the business continuation plan.Create and manage the periodic on-call rotation schedule for the support team.Ensure compliance with all project deployment methodologies, internal standards, and operational guidelines to enable the applications team to support and maintain all solutions per stated service level agreements.Ensure effective communication to IT and Utility leadership in support of a critical customer system.Manage contracts, budgets, projects, policies, and resources.MINIMUM REQUIREMENTSMinimum Education NeededBachelor’s degree or equivalent experienceMinimum Experience Needed7+ years of managing application development and/or operational processes.5+ years of application production support experience.DESIRED REQUIREMENTS5+ years of Power Utility Operations Experience. Focus on GIS, Damage Prediction/Assessment, Vegetation Management, and/or Network Modeling.5+ years of working within or with a Utility or equivalent industry.5+ years of managing co-sourced teams, both onshore and offshore.Database concepts including stored procedures development, SQL, Oracle, Linux, analytical, communications, and/or relational database experience.Agile, DevOps, and/or continuous improvement deployment experience.Any certificates, licenses, etc. required for the position:NonePrimary Location:
Mississippi-Jackson Mississippi : Jackson || Louisiana : New Orleans || Texas : The WoodlandsJob Function : Information TechnologyFLSA Status : ProfessionalRelocation Option:Union description/code : NON BARGAINING UNITNumber of Openings : 1Req ID:
116541Travel Percentage : Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.***This is a hybrid role, reporting to the office at least two days a week and can be based out of Jackson, MS, New Orleans, LA, or The Woodlands, TX. Those outside the area will need to relocate for this role, relocation assistance is not available for this posting***JOB SUMMARY/PURPOSEAs the leader IT Service Delivery, this position will have responsibility for application support and development of the Utility Operations applications as used by the Transmission, Distribution, and Incident Response functions of Entergy. The position will work with other Service Delivery Managers and Utility leadership to enhance and support Entergy’s GIS, and systems responsible for storm preparation and response. This role will lead a variety of different team engagements including outsourced, managed services, co-sourced, and SaaS.JOB DUTIES/RESPONSIBILITIESLead support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services.Maintain processes for diagnostic and other tools to maintain, troubleshoot and restore service or data to systems; participate in triage bridge lines and work in critical production issues during off work hours.Evaluate service level agreement criteria and identifies gaps in current technology process.Lead and coordinate the team in migrations from development to production, upgrades, installations and/or configurations.Analyze performance trends and recommends process improvements; understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems; participates in testing and updating the business continuation plan.Create and manage the periodic on-call rotation schedule for the support team.Ensure compliance with all project deployment methodologies, internal standards, and operational guidelines to enable the applications team to support and maintain all solutions per stated service level agreements.Ensure effective communication to IT and Utility leadership in support of a critical customer system.Manage contracts, budgets, projects, policies, and resources.MINIMUM REQUIREMENTSMinimum Education NeededBachelor’s degree or equivalent experienceMinimum Experience Needed7+ years of managing application development and/or operational processes.5+ years of application production support experience.DESIRED REQUIREMENTS5+ years of Power Utility Operations Experience. Focus on GIS, Damage Prediction/Assessment, Vegetation Management, and/or Network Modeling.5+ years of working within or with a Utility or equivalent industry.5+ years of managing co-sourced teams, both onshore and offshore.Database concepts including stored procedures development, SQL, Oracle, Linux, analytical, communications, and/or relational database experience.Agile, DevOps, and/or continuous improvement deployment experience.Any certificates, licenses, etc. required for the position:NonePrimary Location:
Mississippi-Jackson Mississippi : Jackson || Louisiana : New Orleans || Texas : The WoodlandsJob Function : Information TechnologyFLSA Status : ProfessionalRelocation Option:Union description/code : NON BARGAINING UNITNumber of Openings : 1Req ID:
116541Travel Percentage : Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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