Serigor Inc
Service Now Administrator Developer (Remote)
Serigor Inc, Raleigh, North Carolina, United States, 27601
Job Title:
Service Now Administrator Developer (Remote)
Location:
Raleigh, NC
Duration:
12+ Months
Job Description:
ServiceNow Administrator/Developer position is housed in the client. This role provides support for the state’s use of its ITSM system (ServiceNow) and client’s use of best practices supporting users’ needs while working with a team of ServiceNow professionals. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the client ServiceNow platform owner.
Duties and Responsibilities:
Administer the ServiceNow platform across the IT Service Management application.
Perform any necessary enhancements, upgrades, or maintenance on the platform.
Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance.
Handle all enhancement requests and develop on ITSM application used on the platform.
Work with developers on the next stage processes for the platform.
Be able to gather business requirements, analyze, and translate into technical documentation and development.
Monitor application performance and analyze code.
Adhere to advancements and changes on the ServiceNow platform and leverage them to provide business solutions.
Establish user journeys and create user stories to support the design and configuration of IT Service Management.
Support the iterative configuration of the ITSM application, engaging stakeholders to conduct reviews through joint design sessions.
Proactively research and suggest enhancements to existing engagements.
Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management.
Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
Execute data mapping and bulk data imports/updates when necessary.
Minimum Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or a related field.
3-5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow.
Experience designing and deploying web-based end user self-service portals.
Knowledge of and experience with web technologies, including JavaScript, HTML, XML, and Web Services.
Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts.
Experience integrating ServiceNow with other tools and services; monitoring, alerting, and federated sources of CI data.
Knowledge, Skills, Abilities and Competencies:
Decision Quality
Problem Solving
Directing Others
Hiring and Staffing
Drive for Results
Organizational Agility
Building Effective Teams
Motivating Others
Skills:
SkillRequired / DesiredAmountof Experience
Experience working in the governmental sector (local, state, or federal)Required1Years
Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM frameworkRequired1Years
Experience performing continuous improvement initiatives for processes and servicesRequired5Years
Strong knowledge and familiarity with customer service/case management processesRequired5Years
Excellent verbal and written communication skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audienceRequired5Years
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those resultsRequired5Years
Produce unambiguous, comprehensive, and accurate interpretations of analysisRequired5Years
Ability to obtain a security clearance with FedRAMP administration standardsRequired1Years
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Service Now Administrator Developer (Remote)
Location:
Raleigh, NC
Duration:
12+ Months
Job Description:
ServiceNow Administrator/Developer position is housed in the client. This role provides support for the state’s use of its ITSM system (ServiceNow) and client’s use of best practices supporting users’ needs while working with a team of ServiceNow professionals. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the client ServiceNow platform owner.
Duties and Responsibilities:
Administer the ServiceNow platform across the IT Service Management application.
Perform any necessary enhancements, upgrades, or maintenance on the platform.
Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance.
Handle all enhancement requests and develop on ITSM application used on the platform.
Work with developers on the next stage processes for the platform.
Be able to gather business requirements, analyze, and translate into technical documentation and development.
Monitor application performance and analyze code.
Adhere to advancements and changes on the ServiceNow platform and leverage them to provide business solutions.
Establish user journeys and create user stories to support the design and configuration of IT Service Management.
Support the iterative configuration of the ITSM application, engaging stakeholders to conduct reviews through joint design sessions.
Proactively research and suggest enhancements to existing engagements.
Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management.
Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
Execute data mapping and bulk data imports/updates when necessary.
Minimum Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or a related field.
3-5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow.
Experience designing and deploying web-based end user self-service portals.
Knowledge of and experience with web technologies, including JavaScript, HTML, XML, and Web Services.
Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts.
Experience integrating ServiceNow with other tools and services; monitoring, alerting, and federated sources of CI data.
Knowledge, Skills, Abilities and Competencies:
Decision Quality
Problem Solving
Directing Others
Hiring and Staffing
Drive for Results
Organizational Agility
Building Effective Teams
Motivating Others
Skills:
SkillRequired / DesiredAmountof Experience
Experience working in the governmental sector (local, state, or federal)Required1Years
Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM frameworkRequired1Years
Experience performing continuous improvement initiatives for processes and servicesRequired5Years
Strong knowledge and familiarity with customer service/case management processesRequired5Years
Excellent verbal and written communication skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audienceRequired5Years
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those resultsRequired5Years
Produce unambiguous, comprehensive, and accurate interpretations of analysisRequired5Years
Ability to obtain a security clearance with FedRAMP administration standardsRequired1Years
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