Serigor Inc
Service Now Customer Administrator (Remote)
Serigor Inc, Raleigh, North Carolina, United States, 27601
Service Now Customer Administrator (Remote)
Job Title:
Service Now Customer Administrator (Remote)Location:
Raleigh, NCDuration:
12+ Months
Job Description:The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, data management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities:Personalize and create forms and fields.Create new applications, modules, and tables.Activate a plug-in.Build reports, gauges, and homepages.Set up Service Level Agreements (SLAs) and monitor SLA workflows.Create and track Service Catalog requests, and items with variables.Create, monitor, modify, and publish Service Catalog workflows with approvals.Follow the notification process back to the Business Rule.Import data into the instance.Create and use update sets to facilitate moving customizations between your instances.Search, populate, and customize the Knowledge Base.Create an Access Control Rule (ACL).Create global controls for attachments and cookies.Custom scripting.Build third party software integrations.Answering "how to" technical and application configuration questions.Aiding in translating business requirements into technical requirements.Facilitating roll out of new applications and modules.Manage the ServiceNow system upgrades that occur three times per year.Assisting in troubleshooting patch/release management issues.
The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)Web applications, networks, protocols and email (SMTP, POP3)Basic understanding of ITIL v3 methodologiesUnderstanding of enterprise IT architectureWorking knowledge of relational databasesExperience with database manipulation via a programming language.
Experience in these areas is a plus:
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.Web Services integrations.
Skills:Skill
Required / Desired
Amount
of ExperienceProven ServiceNow implementation experience Required 2 YearsWeb applications, networks, protocols and email (SMTP, POP3) Required 2 YearsBasic understanding of ITIL v3 methodologies Required 2 YearsUnderstanding of enterprise IT architecture Required 2 YearsWorking knowledge of relational databases Required 2 YearsExperience with database manipulation via a programming language Required 2 YearsWeb Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Required 2 YearsImpeccable time-management and record keeping Required 5 YearsThe ability to take complex end-user requirements to code Required 5 YearsA positive can-do attitude & willingness to learn Required 5 YearsA strong personal commitment to quality service Required 5 YearsThe ability to work independently and with a team Required 5 YearsLDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Highly desired 2 YearsSingle Sign-on using: Digested Token, SAML 1.1, SAML 2.0. Highly desired 2 YearsWeb Services integrations Highly desired 2 YearsExcellent communication Required 5 Years
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Job Title:
Service Now Customer Administrator (Remote)Location:
Raleigh, NCDuration:
12+ Months
Job Description:The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, data management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities:Personalize and create forms and fields.Create new applications, modules, and tables.Activate a plug-in.Build reports, gauges, and homepages.Set up Service Level Agreements (SLAs) and monitor SLA workflows.Create and track Service Catalog requests, and items with variables.Create, monitor, modify, and publish Service Catalog workflows with approvals.Follow the notification process back to the Business Rule.Import data into the instance.Create and use update sets to facilitate moving customizations between your instances.Search, populate, and customize the Knowledge Base.Create an Access Control Rule (ACL).Create global controls for attachments and cookies.Custom scripting.Build third party software integrations.Answering "how to" technical and application configuration questions.Aiding in translating business requirements into technical requirements.Facilitating roll out of new applications and modules.Manage the ServiceNow system upgrades that occur three times per year.Assisting in troubleshooting patch/release management issues.
The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)Web applications, networks, protocols and email (SMTP, POP3)Basic understanding of ITIL v3 methodologiesUnderstanding of enterprise IT architectureWorking knowledge of relational databasesExperience with database manipulation via a programming language.
Experience in these areas is a plus:
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.Web Services integrations.
Skills:Skill
Required / Desired
Amount
of ExperienceProven ServiceNow implementation experience Required 2 YearsWeb applications, networks, protocols and email (SMTP, POP3) Required 2 YearsBasic understanding of ITIL v3 methodologies Required 2 YearsUnderstanding of enterprise IT architecture Required 2 YearsWorking knowledge of relational databases Required 2 YearsExperience with database manipulation via a programming language Required 2 YearsWeb Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Required 2 YearsImpeccable time-management and record keeping Required 5 YearsThe ability to take complex end-user requirements to code Required 5 YearsA positive can-do attitude & willingness to learn Required 5 YearsA strong personal commitment to quality service Required 5 YearsThe ability to work independently and with a team Required 5 YearsLDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Highly desired 2 YearsSingle Sign-on using: Digested Token, SAML 1.1, SAML 2.0. Highly desired 2 YearsWeb Services integrations Highly desired 2 YearsExcellent communication Required 5 Years
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