Serigor Inc
Service Now Customer Administrator
Serigor Inc, Raleigh, North Carolina, United States, 27601
Job Title:
Service Now Customer Administrator (Remote)Location:
Raleigh, NCDuration:
12+ Months
Job Description:The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry-leading providers of help desk, IT service management, asset management, network and systems management, or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with the ServiceNow application.
Responsibilities
Personalize and create forms and fields.Create new applications, modules, and tables.Activate a plug-in.Build reports, gauges, and homepages.Set up Service Level Agreements (SLAs) and monitor SLA workflows.Create and track Service Catalog requests, and items with variables.Create, monitor, modify, and publish Service Catalog workflows with approvals.Follow the notification process back to the Business Rule.Import data into the instance.Create and use update sets to facilitate moving customizations between your instances.Search, populate, and customize the Knowledge Base.Create an Access Control Rule (ACL).Create global controls for attachments and cookies.Custom scripting.Build third-party software integrations.Answering 'how to' technical and application configuration questions.Aiding in translating business requirements into technical requirements.Facilitating the rollout of new applications and modules.Manage the ServiceNow system upgrades that occur three times per year.Assisting in troubleshooting patch/release management issues.
Skills:Skill
Required / Desired
Amount
of Experience Proven ServiceNow implementation experienceRequired2 YearsWeb applications, networks, protocols, and email (SMTP, POP3)Required2 YearsBasic understanding of ITIL v3 methodologiesRequired2 YearsUnderstanding of enterprise IT architectureRequired2 YearsWorking knowledge of relational databasesRequired2 YearsExperience with database manipulation via a programming languageRequired2 YearsWeb Technologies (XML, HTML, JavaScript, AJAX, CSS, HTTP, etc.)Required2 YearsImpeccable time-management and record-keepingRequired5 YearsThe ability to take complex end-user requirements to codeRequired5 YearsA positive can-do attitude & willingness to learnRequired5 YearsA strong personal commitment to quality serviceRequired5 YearsThe ability to work independently and with a teamRequired5 YearsLDAP directories, such as: Active Directory, eDirectory, OpenLDAP.Highly desired2 YearsSingle Sign-on using: Digested Token, SAML 1.1, SAML 2.0.Highly desired2 YearsWeb Services integrationsHighly desired2 YearsExcellent communicationRequired5 Years#J-18808-Ljbffr
Service Now Customer Administrator (Remote)Location:
Raleigh, NCDuration:
12+ Months
Job Description:The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry-leading providers of help desk, IT service management, asset management, network and systems management, or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with the ServiceNow application.
Responsibilities
Personalize and create forms and fields.Create new applications, modules, and tables.Activate a plug-in.Build reports, gauges, and homepages.Set up Service Level Agreements (SLAs) and monitor SLA workflows.Create and track Service Catalog requests, and items with variables.Create, monitor, modify, and publish Service Catalog workflows with approvals.Follow the notification process back to the Business Rule.Import data into the instance.Create and use update sets to facilitate moving customizations between your instances.Search, populate, and customize the Knowledge Base.Create an Access Control Rule (ACL).Create global controls for attachments and cookies.Custom scripting.Build third-party software integrations.Answering 'how to' technical and application configuration questions.Aiding in translating business requirements into technical requirements.Facilitating the rollout of new applications and modules.Manage the ServiceNow system upgrades that occur three times per year.Assisting in troubleshooting patch/release management issues.
Skills:Skill
Required / Desired
Amount
of Experience Proven ServiceNow implementation experienceRequired2 YearsWeb applications, networks, protocols, and email (SMTP, POP3)Required2 YearsBasic understanding of ITIL v3 methodologiesRequired2 YearsUnderstanding of enterprise IT architectureRequired2 YearsWorking knowledge of relational databasesRequired2 YearsExperience with database manipulation via a programming languageRequired2 YearsWeb Technologies (XML, HTML, JavaScript, AJAX, CSS, HTTP, etc.)Required2 YearsImpeccable time-management and record-keepingRequired5 YearsThe ability to take complex end-user requirements to codeRequired5 YearsA positive can-do attitude & willingness to learnRequired5 YearsA strong personal commitment to quality serviceRequired5 YearsThe ability to work independently and with a teamRequired5 YearsLDAP directories, such as: Active Directory, eDirectory, OpenLDAP.Highly desired2 YearsSingle Sign-on using: Digested Token, SAML 1.1, SAML 2.0.Highly desired2 YearsWeb Services integrationsHighly desired2 YearsExcellent communicationRequired5 Years#J-18808-Ljbffr