Audio Visual Technician

DepartmentBooth IT: Service ManagementAbout the DepartmentThe University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions.Job SummaryProvides support to faculty teaching in classrooms for audio/visual (AV) setup and general problem resolution. Also responsible for AV support for Conference Center clients and student classroom sessions. Will focus on, but not be limited to, Windows OS, Mac OS, mobile devices, and classroom support of Audio/Visual technologies. Support includes Gleacher Center (Downtown Chicago) and at times Harper Center (Hyde Park).ResponsibilitiesProvides support during the shift hours Monday 1:00pm to 9:30pm, Tues -Fri 7:30am to 4:00pm, and Saturdays as needed. Shift hours may change depending on coverage needs.Completes audiovisual presentation set-ups in a variety of settings that include small conference rooms, classrooms, and large assembly spaces.Supports/operates all audio/visual equipment at the Gleacher Center in order to assist faculty, staff, and clients.Solicits equipment requests prior to each academic quarter from faculty along with Faculty Services.Develops and maintains relationships and good communication with all staff and faculty in the academic programs.Teaches faculty, staff, and students how to operate audio/visual equipment as necessary.Maintains daily logs for setups/teardown, faculty requests, and equipment usage.Tests, setups, and breakdowns all audio/visual equipment used each day according to faculty/staff requests.Troubleshoots issues with AV systems and implements temporary fixes as necessary to ensure minimal disruption to faculty, staff, and corporate presenters.Responds quickly to last minute requests by faculty and staff.Reports any audio/visual equipment issues to AV Team Lead and logs them as needed.Maintains accurate records of equipment inventory.Researches, develops, installs, operates, and troubleshoots audio-visual systems, such as video conferencing, digital media, and desktop and network-based technologies.Provides projection services and presentation support for academic and public events within standard operating procedures.Performs other related work as needed.Minimum QualificationsEducation:

Minimum requirements include vocational training, apprenticeships, or the equivalent experience in a related field (not typically required to have a four-year degree).Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.Preferred QualificationsEducation:Bachelor’s degree.Experience:A minimum of three years of audio-visual tech experience.Technical Skills or Knowledge:Experience with AV technical support (e.g., LCD Projectors, Document Cameras, Video Conferencing, etc.).Demonstrated proficiency with MS Office (Word, Excel, PowerPoint, and Outlook).Knowledge of PowerPoint on both PC and Apple products.Preferred CompetenciesOutstanding verbal, written, and presentation skills, as well as organizational skills.Demonstrated experience in a customer service-oriented environment.Read and follow signal-flow diagrams.Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty, and corporate contacts in a multitude of communication methods i.e., in person, email, phone.Professional demeanor, including tact, discretion, and a customer service-oriented approach.Excellent troubleshooting skills; proven ability to solve technical problems under pressure.Experience in an academic environment.IT knowledge.Work in a team environment.Work independently and complete setups, tear downs and projects by set deadlines.Troubleshoot audio-visual issues quickly with a calm and courteous demeanor.Working ConditionsPrimarily in the office.Shift hours: Monday 1:00pm to 9:30pm, Tues - Fri 7:30am to 4:00pm, and Saturdays as needed. Shift hours may change depending on coverage needs.Extremely flexible with schedule including nights, weekends, and some early mornings and shift changes if needed.Application DocumentsResume/CV (required)Cover Letter (required)When applying, the document(s)

MUST

be uploaded via the

My Experience

page, in the section titled

Application Documents

of the application.

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