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Portarthurpd

Network Infrastructure Specialist - Information Technology

Portarthurpd, Port Arthur, Texas, United States, 77640


SALARY:

$33.7979 – 41.9175, Hourly (DOE&Q) EXEMPTOPENING DATE: 12/08/2023CLOSING DATE:

Continuous Until Filled

JOB SUMMARYThe role of the Infrastructure Specialist is to manage network connections and computer software systems, ensuring high levels of availability and security of the supported business applications and the stability and integrity of voice, data, video, mobile, and wireless network services.

This position provides networking, technical troubleshooting support, request fulfillment, and mobile communications configuration and placement, including, but not limited to: public safety network and software access control, Mobile Data Terminal (MDT) provisioning, user coaching, and problem solving. It designs, implements, and supports information systems for the City.

This position is responsible for performing systems/network analysis, business process analysis, needs assessment, and design of Information Technology solutions. Responsibilities include coordinating activities between the City departments and the City’s Information Technology Department and outside vendors to ensure the integration of technology systems and enterprise applications. Provides expertise in the planning, development, and control of data systems and workplace automation.

SUPERVISION RECEIVED AND EXERCISEDThis position receives direction from the Network Infrastructure Supervisor and requires considerable independent judgment and initiative. Assignments are received in the form of general objectives, and the employee is expected to define priorities and develop methods and routines.

EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIESEssential and other important duties and responsibilities may include, but are not limited to, the following:

Assist in the design and deployment of City LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware.Participate in the planning, design, installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links.Implement and maintain various public safety information technologies and systems, including but not limited to Computer Aided Dispatch (CAD), Records Management Systems (RMS) for Police, Fire, and EMS, mobile computer applications, Radio Management, body-worn cameras, and access control systems.Support public safety applications in shared environments within the City and with public safety partners.Provide technical support to Technicians, Application Specialists, and end users.Maintain and configure communication services.Participate in and support capacity planning and the development of long-term strategic goals for systems and software.Create and maintain documentation related to network configuration, network mapping, processes, and service records.Research and evaluate hardware and software; recommend and justify purchase suggestions; work with vendors on the installation, operation, and maintenance of public safety hardware and software.Serve as an initial resource to triage, troubleshoot, service, resolve, and/or escalate technical issues related to public safety systems and equipment, including networking and communications equipment.Design, implement, test, and support information systems technology for public safety.Install, maintain, and update related networking hardware and software equipment.Administer the identities and rights of users to public safety hardware and software systems.Follow Criminal Justice Information Services (CJIS) guidelines as they apply to public safety systems.Back up file servers, application systems, and databases to enable restoration of system operation in the event of a system or user failure.Coach individual users on the usage of public safety hardware and software.Provide advanced end-user support including researching user complaints, answering technical questions, and assisting with application revisions or problems.Assess, troubleshoot, and follow established guidelines in escalation of hardware, software, and network problems.Manage the interfaces with public safety and other external databases and systems.Maintain a variety of records and/or documentation on City technology.Operate and administer Information Technology and telecommunications management tools.Manage databases maintenance activities including data backup, data security, data recovery, implementation of business rules and triggers, and performance monitoring.Respond to emergencies and after-hour calls as required.Maintain effective audio-visual discrimination and perception needed for making observations, focusing and reading printouts, operating assigned equipment, and communicating with others.Maintain mental capacity to interpret work orders and directions.Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include walking, standing, stooping, kneeling, or sitting for extended periods, elevating and moving various equipment and materials, bending at both waist and knees, reaching with arms above the head, lifting up to thirty-five (35) pounds, and operating assigned equipment including a motor vehicle.

Performs other related duties as assigned.

QUALIFICATIONSBasic Knowledge of AC/DC circuits and circuit boards preferred.

EXPERIENCE AND TRAINING GUIDELINESAny combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

EXPERIENCE:Three (3) years of increasingly responsible professional Information Technology experience.Three (3) or more years of increasingly responsible experience as a Windows Server Administrator.Three (3) or more years of increasingly responsible experience in Network Administration.Experience utilizing virtualization technologies in an Enterprise environment preferred.

TRAINING:Possession of a Bachelor's Degree from an accredited college or university in Information Technology or a closely related field.An equivalent combination of education and experience sufficient to successfully perform a particular subset of the essential duties of the job.

LICENSE OR CERTIFICATE:Possession of an appropriate Texas Class C Driver’s License.Microsoft Certified Systems Engineer (MCSE) Certification or equivalent.Cisco Certified Network Administrator (CCNA) Certification or equivalent.Information Technology Infrastructure Library (ITIL) certification a plus.

Network Infrastructure Specialist – Information Technology - Posting #22-105R.CITY OF PORT ARTHURAttn: Hiring ManagerP.O. Box 1089Port Arthur, Texas 77641-1089(EEO/AA/V/F/RC/H)The City of Port Arthur is an Equal Employment Opportunity EmployerDepartment: Information TechnologyThis is a non-management positionThis is a full-time positionRequisition Number: #22-105RVisit Careers at City of Port Arthur Texas

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