Information Technology Manager

Information Technology ManagerPrint SubscribeClass TitleInformation Technology ManagerClass Code5132Salary$134,596.80 - $171,745.60 Annually+ Definition+ BenefitsClassification Description SummaryUnder administrative direction, directs, plans, organizes, manages, supervises, and coordinates the activities and operations in one or more IT specialization areas within the Information Technology department; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the department director.Essential FunctionsThe following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.Assume management responsibility for assigned services and activities.Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommend and administer policies, standards and procedures.Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels.Participate as a team member in strategic planning.Provide responsible staff assistance to the department director; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.Plan, direct, coordinate, and review the work plan for technology staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.Manage, supervise and coordinate all services and activities of assigned functional groups including, but not limited to enterprise applications, Servicedesk/Helpdesk, infrastructure & operations, communications, development, and policy and planning.Select, train, motivate, and evaluate technology personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.Oversee and participate in the development and administration of the divisions annual budget planning; participate in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments.Define technology standards and metrics in conjunction with owners and stakeholders.Ensure client/stakeholder needs and priorities are understood and met.Develop requests for proposal (RFP), request for qualifications (RFQ), request for information (RFI); Evaluate proposals.Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.Manage technology assets, including hardware, software, and equipment.Serve as the liaison with other divisions, departments, and outside agencies; negotiate and resolve sensitive and controversial issues.Serve as staff on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of information technology; incorporate new developments as appropriate.Respond to and resolve difficult and sensitive citizen inquiries and complaints.Ensure compliance with HIPAA, PCI, CJIS, P25 and other applicable regulationsPerform related duties as required.Infrastructure & Operations specific dutiesProvide overall management for services and activities of assigned Department of Information Technology (DoIT) area, including, but not limited to local area networks (LAN), wireless networks (WLAN), wide area networks (WAN), firewalls, physical and virtual servers, voice/communication systems, network/server/application monitoring tools, enterprise storage, and data backup/recovery.Introduce innovative, differentiating infrastructure and operations capabilities that enhance employee productivity and the citizen experience.Benchmark, analyze, report, and make recommendations for the improvement and growth of the technology infrastructure and systems.Investigate and take action regarding IT infrastructure requests, suggestions, or complaints.Coordinate, plan, implement, and troubleshoot, hardware/software upgrades, daily operations for managing all cloud and on premises storage, shares, and backup and disaster recovery processes.Monitor, manage, and support server systems and infrastructure utilizing relevant support tools and keeping the server environment up-to-date with OS and security patches, updates, and security compliance for all server and data environments.Provide after hours support for the entire infrastructure environment as needed.Enterprise Application specific dutiesProvide overall management for services and activities of the assigned Department of Information Technology (DoIT) area, including, but not limited to Enterprise Resource Planning (ERP), Geographic Information Systems (GIS), cloud and on premise applications, and database management.Lead programs to develop, maintain, and govern the enterprise architecture across the organization.Identify high-level business and information system requirements and recommend business process/workflow redesign to stakeholders where applicable.Guide requirements gathering and solution design activities including the design of workflows as it relates to area of responsibility.Negotiate resolution of conflicting requirements across the divisions and/or departments.Manage delivery and Service Level Agreements by guiding incident resolution, problem management, maintenance, and enhancement requests raised by the end users for the suite of enterprise applications in the responsibility area.Ensure that any new software integration meets functional requirements, system compliance, and interface specifications.Provide after hours support for the enterprise applications as needed.Minimum QualificationsThe following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.Knowledge of:Advanced principles and practices of information technology.Current industry standards in network hardware and protocols.Principles and procedures of public safety environment application support.Principles and practices of technology infrastructure planning and development.Principles and practices of project management.Principles and practices of municipal budget preparation and administration.Principles of supervision, training, and performance evaluation.Pertinent federal, state, and local laws, codes, and regulations.Leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders.For Infrastructure & Operations - Knowledge of:Designing, implementing and administering virtual server environment, with preferred experience of VMware ESXi Server environment.Hyperconverged SAN, with preferred experience of Dell VXRail management, maintenance and administration.Windows and Linux Server management and administration.Backup/disaster recovery best practices with preferred experience with AppAssure and Dell EMC Data Protection software and appliances.Patch and application management e tools such as SCCM, Desktop Central, KACE.Security Frameworks such as CIS Controls v8 or NIST 800-53/171.IT Asset lifecycle management including asset tracking, inventory and proper data destruction before disposal.Current mainstream computing systems as well as future computing architectures.Secure Network design, Firewalls, Emergency communications (Radios, VoIP etc.,), Enterprise architecture, routing, Lightweight Directory Access Protocol (LDAP), Domain Name System (DNS), load balancing, connectivity, and scalability.Principles and practices of IT Infrastructure development and administration.Operational characteristics of various transmitting and receiving equipment including P25 Digital, analog conventional vhf/uhf, 800 trunked etc.Pertinent FCC requirements and licensing.Public Safety Communication radio procedures.For Enterprise Applications - Knowledge of:Defining and enhancing methodologies and practices for the application lifecycle management in line with best practice and practical experience of continuous improvement.Selecting, implementing, and administering ERP systems.Agile development, and DevOps principles and frameworks.Install, Setup, configure, and manage GIS.Informational technology disciplines including, but not limited to, network operations, databases (SQL, Oracle, etc.,), software applications and interfaces, portfolio management, risk management, production operations, business intelligence, quality assurance and systems management.Programming experience in web development technologies.Install, Setup, configure, and manage enterprise reporting solutions.Cloud governance, licensing models, and operating models.Data governance including integrity, efficiency, and data availability.Ability to:Oversee and participate in the management of a comprehensive information technology program.Plan, organize, prioritize, work independently and meet deadlines.Handle multiple competing priorities in a fast-paced environment.Conduct and direct research into information technology issues and products.Select, supervise, train, mentor, coach, and evaluate staff.Participate in the development and administration of division goals, objectives, and procedures.Prepare and administer large program budgets.Prepare clear and concise administrative and financial reports.Perform general mathematical calculations for creating business cases, budgets and other related tasks.Read, interpret and apply complex technical information from a variety of sources.Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.Research, analyze, and evaluate new service delivery methods and techniques.Interpret and apply federal, state, and local policies, laws, and regulations.Work in a team based environment to achieve common goals.Coordinate multiple projects and complex tasks simultaneously.Meet the physical requirements to safely and effectively perform the assigned duties.Communicate clearly and concisely, both orally and in writing.Establish and maintain effective working relationships with those contacted in the course of work.Attend training seminars, conferences and trade shows to broaden knowledge of assigned areas of expertise.Strategize, plan and implement change.Foster effective working relationships and build consensus with other departments and external vendors.Education and Experience Guidelines Specific to Infrastructure & Operations- Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:A Bachelors degree from an accredited college or university with major course work in computer science, information systems, or a related field; and5 years of increasingly responsible experience, including a Physical and Virtual Server administration, enterprise storage administration, middleware administration network, router, and switch administration, voice/visual/communication technologies, project management, and quality assurance; andTwo years of supervisory experience.ORAn Associate's degree or two years of equivalent college level coursework in computer science, information systems, or a related field;7+ years of increasingly responsible experience, including a Physical and Virtual Server administration, enterprise storage administration, middleware administration network, router, and switch administration, voice/visual/communication technologies, project management, and quality assurance; andTwo years of supervisory experience.ORTwo years of experience as a Systems Analyst/Senior Systems Analyst/Database Administrator/Helpdesk Supervisor with the City of Reno.ORTwo years of experience as a Network Analyst/Senior Network Analyst with the City of Reno.Desirable Certifications:VMware Certified Professional.Cisco Networking or Telecommunications Certification.PMP (Project Management Professional).SANS, (ICS)2, Security+ or other CyberSecurity Certification.FCC General Radio Operator's License (GROL).Google Professional Cloud Architect.Desirable Experience:MS Active Directory, DNS, DHCP, MS SQL, Server Virtualization, SAN/NAS Technology, Cisco UCS, IIS, Powershell scripting for task automation, Google Workspace, backup and disaster recovery platforms, network security, IaaS, PaaS, DRaaS.Education and Experience Guidelines Specific to Enterprise Applications- Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:A Bachelors degree from an accredited college or university with major course work in computer science, information systems, or a related field; and5 years of increasingly responsible experience, including ERP lifecycle management, enterprise content management, business intelligence and reporting, SaaS administration, GIS, project management, and quality assurance; andTwo years of supervisory experience.ORAn Associate's degree or two years of equivalent college level coursework in computer science, information systems, or a related field;7 years of increasingly responsible experience, including ERP lifecycle management, enterprise content management, business intelligence and reporting, SaaS administration, GIS, project management, and quality assurance; andTwo years of supervisory experience.ORTwo years of experience as a Systems Analyst/Senior Systems Analyst/Database Administrator/Helpdesk Supervisor with the City of Reno.Desirable Certifications:Axelos ITIL Master Certification.PMP (Project Management Professional).TOGAF Certification.Desirable Experience:MS Active Directory, MS SQL, Oracle, IIS, Powershell scripting for task automation, Google Workspace, IaaS, PaaS, Reporting technologies, development languages (.net, java), ERP Platforms, enterprise content management, mobile development platforms.License or Certificate:Possession of an appropriate, valid driver's license.Supplemental InformationPHYSICAL DEMANDS AND WORKING ENVIRONMENTThe conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Environment: Work is performed primarily in a standard office setting with some travel from site to site; incumbents may be required to work extended hours including evenings and weekends.Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.Other RequirementsRAPG AdminR36Last Update: 11/2021JD 11/2018Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.SubscribePlease verify your email address Verify Email