New Jersey Courts
Manager, IT Desktop & Field Support (Court Executive 2B)
New Jersey Courts, Trenton, New Jersey, us, 08628
When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.
SALARY:
The salary range for this position is $103,395.99 to $160,053.17. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater.
The Judiciary offers a strong opportunity for growth.
The New Jersey Courts Information Technology Office (ITO) is seeking a highly motivated individual with strong leadership, managerial and technical skills to serve as manager of the Judiciary Central Office & Municipal Court Support Teams. In addition, this manager will be responsible for core infrastructure technologies that are used to provide Judiciary employees with a secure working environment.REMOTE WORK:
The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 3 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.
Manages the IT End User Support staff; assures adequate coverage during business hours, performs annual reviews, assigns goals, and meets with the staff regularly to review progress against those goals.Monitors status of open help tickets and assures tickets are addressed in a timely manner according to SLAs for help tickets.Support and maintain proper patch management on all Windows systems and servers throughout the Judiciary.Manage the VDI environment utilized by the state.Present to senior managers, when necessary, on the goals and objectives of the teams under their management.Oversee the support of Office365 and Azure infrastructures.Manage the infrastructures used to provide remote support to all users.Regular and predictable physical presence at the worksite is an essential function of this position.Graduation from an accredited college or university with a bachelor's degree and five years of professional administrative and/or program management experience which shall have included responsibility for reviewing, prioritizing, and assessing information technology initiatives, projects, and staff; developing, implementing, and supporting complex systems, database, network, and applications environments; aligning technology strategies with business objectives; optimizing use of Information Technology resources including developing budgets and controlling costs; and/or defining applications development methodologies and three years of supervision of staff.Substitution:
Applicants who do not possess the required education may substitute additional professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits. An associate's degree and two years of additional professional experience may be substituted for the required bachelor's degree. A master's degree may be substituted for one year of experience as indicated above
-OR-
a law degree may be substituted for two years of experience as indicated above.Education Note:
Degrees conferred outside of the United States must be evaluated by a recognized evaluation service.Driver's License:
Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position.Authorization to Work:
US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.Special Note:
Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.Residency Law:
In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.HOW TO APPLY:
The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Use a separate section to describe each position. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered.The New Jersey Judiciary consists of: the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System. The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey.The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action Employer Committed to Ensuring an Open Door to JusticeNeoGov applicant support at 1-877-204-4442 (toll free call) Monday through Friday, 6:00 AM to 6:00 PM Mountain Time (MT)
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SALARY:
The salary range for this position is $103,395.99 to $160,053.17. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater.
The Judiciary offers a strong opportunity for growth.
The New Jersey Courts Information Technology Office (ITO) is seeking a highly motivated individual with strong leadership, managerial and technical skills to serve as manager of the Judiciary Central Office & Municipal Court Support Teams. In addition, this manager will be responsible for core infrastructure technologies that are used to provide Judiciary employees with a secure working environment.REMOTE WORK:
The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 3 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.
Manages the IT End User Support staff; assures adequate coverage during business hours, performs annual reviews, assigns goals, and meets with the staff regularly to review progress against those goals.Monitors status of open help tickets and assures tickets are addressed in a timely manner according to SLAs for help tickets.Support and maintain proper patch management on all Windows systems and servers throughout the Judiciary.Manage the VDI environment utilized by the state.Present to senior managers, when necessary, on the goals and objectives of the teams under their management.Oversee the support of Office365 and Azure infrastructures.Manage the infrastructures used to provide remote support to all users.Regular and predictable physical presence at the worksite is an essential function of this position.Graduation from an accredited college or university with a bachelor's degree and five years of professional administrative and/or program management experience which shall have included responsibility for reviewing, prioritizing, and assessing information technology initiatives, projects, and staff; developing, implementing, and supporting complex systems, database, network, and applications environments; aligning technology strategies with business objectives; optimizing use of Information Technology resources including developing budgets and controlling costs; and/or defining applications development methodologies and three years of supervision of staff.Substitution:
Applicants who do not possess the required education may substitute additional professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits. An associate's degree and two years of additional professional experience may be substituted for the required bachelor's degree. A master's degree may be substituted for one year of experience as indicated above
-OR-
a law degree may be substituted for two years of experience as indicated above.Education Note:
Degrees conferred outside of the United States must be evaluated by a recognized evaluation service.Driver's License:
Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position.Authorization to Work:
US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.Special Note:
Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.Residency Law:
In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.HOW TO APPLY:
The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Use a separate section to describe each position. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered.The New Jersey Judiciary consists of: the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System. The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey.The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action Employer Committed to Ensuring an Open Door to JusticeNeoGov applicant support at 1-877-204-4442 (toll free call) Monday through Friday, 6:00 AM to 6:00 PM Mountain Time (MT)
#J-18808-Ljbffr