Qualitest
Technical Support Specialist(Redmond, WA)
Qualitest, Redmond, Washington, United States, 98052
Date:
3 Oct 2024
Company:
Qualitest Group
City:
Santa Clara
Country/Region:
US
Job OverviewQualitest is looking for a Technical Support Specialist to join our team in Redmond, WA. We will not be offering relocation with this position. Please only apply if you live near Redmond, Washington - United States.
Responsibilities:
Monitor and respond to support requests across different channels in a timely manner.
Maintain and update the project knowledge base to improve efficiency.
Provide feedback on tools to help improve the support workflow.
Stay up-to-date on all related project changes.
Engage with teams involved in project to root cause technical issues.
Contribute to improve reporting by gathering, improving and reporting on KPI metrics.
Required Skills:
Two years experience in IT or in a technical customer support role. (QA experience is preferred).
Ability to perform live troubleshooting with users and communicate findings to engineering staff.
Exceptional soft skills during user support and while collaborating with team members.
Ability to work efficiently with minimal supervision. Advanced computer skills (i.e. - PC/Mac/Microsoft Suite).
Must have exposure to command line communication with HW devices or computers.
Familiarity with iOS/Android mobile devices.
Why QualiTest?Be a part of a company that strives to support diversity and inclusion in the workplace – we are one, we are many at Qualitest.
Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
Clear view of your career and progression with the company – Qualitest is growing massively and giving you the opportunity to grow with us.
Work hard and play harder with our flexible and casual culture.
Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions.
Take care of health with enrollment into one of our competitive healthcare benefits.
Never stop experimenting and learning with Qualitest Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more.
Stay active and get rewarded with our Corporate Wellness Program.
Competitive Salary of 55k - 64k.
Earn bonuses via our Client Referral and Employee Referral Programs.
Planning a vacation? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics.
Intrigued to find more about us?Visit our website:
Qualitest Group
#J-18808-Ljbffr
3 Oct 2024
Company:
Qualitest Group
City:
Santa Clara
Country/Region:
US
Job OverviewQualitest is looking for a Technical Support Specialist to join our team in Redmond, WA. We will not be offering relocation with this position. Please only apply if you live near Redmond, Washington - United States.
Responsibilities:
Monitor and respond to support requests across different channels in a timely manner.
Maintain and update the project knowledge base to improve efficiency.
Provide feedback on tools to help improve the support workflow.
Stay up-to-date on all related project changes.
Engage with teams involved in project to root cause technical issues.
Contribute to improve reporting by gathering, improving and reporting on KPI metrics.
Required Skills:
Two years experience in IT or in a technical customer support role. (QA experience is preferred).
Ability to perform live troubleshooting with users and communicate findings to engineering staff.
Exceptional soft skills during user support and while collaborating with team members.
Ability to work efficiently with minimal supervision. Advanced computer skills (i.e. - PC/Mac/Microsoft Suite).
Must have exposure to command line communication with HW devices or computers.
Familiarity with iOS/Android mobile devices.
Why QualiTest?Be a part of a company that strives to support diversity and inclusion in the workplace – we are one, we are many at Qualitest.
Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
Clear view of your career and progression with the company – Qualitest is growing massively and giving you the opportunity to grow with us.
Work hard and play harder with our flexible and casual culture.
Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions.
Take care of health with enrollment into one of our competitive healthcare benefits.
Never stop experimenting and learning with Qualitest Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more.
Stay active and get rewarded with our Corporate Wellness Program.
Competitive Salary of 55k - 64k.
Earn bonuses via our Client Referral and Employee Referral Programs.
Planning a vacation? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics.
Intrigued to find more about us?Visit our website:
Qualitest Group
#J-18808-Ljbffr