Gannett Co., Inc.
Delivery Manager
Gannett Co., Inc., Rochester, New York, United States,
Current Gannett Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through OKTAGannett Co., Inc. (NYSE: GCI) is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a scalable, growth-focused media and digital marketing solutions company. Our current portfolio of trusted media brands includes the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. Our digital marketing solutions brand, LocaliQ, uses innovation and software to enable small and medium-sized businesses to grow.WE ALSO OFFER A QUARTERLY PERFORMANCE BONUS OF $1,500 BASED ON GOALS• We are willing to train the right person to learn the ins and outs of our distribution industry.• Must be available for overnights, weekends, and holidays.The Rochester Democrat & Chronicle newspaper has an opening for a Delivery Manager to lead the circulation department.The primary role of the Delivery Manager is to administer company policy and manage an independent contractor carrier workforce. The Delivery Manager is also responsible for growing circulation volumes and revenue within the assigned district while ensuring subscriber service and satisfaction levels are met or exceeded. This position works part of the time in an office or distribution center and the majority of the time within the assigned newspaper district or distribution area.ESSENTIAL JOB FUNCTIONS:
Ensure the efficient distribution of products through specific assignments involving route restructuring, consolidation, splits, divisions, or other means designed to maximize volumes while limiting expense exposure.Ensure goodwill between the company and independent carrier force and ensure carrier compliance with contract terms, taking appropriate action, under the guidance of the Operations Manager, when contract terms are violated.Responsible for recruiting for carrier route vacancies, including whether and when to place advertisements in the newspaper or to use other methods for independent contractor recruitment.Responsible for upholding independent contractor performance standards for customer service and to assure that all products are delivered by the proper time and in the proper condition as called for in the carrier contract.Responsible for ensuring that the TMC Verification Program is in place and quarterly audit goals for the assigned district are met or exceeded.Responsible for ensuring subscriber satisfaction with delivery of all products and provide recommendations to supervisor for service improvements.Responsible for investigating and responding to concerns of independent contractor carriers regarding compensation or billing issues.Responsible for ensuring that a current contract with all required documentation is on file for all independent contractors in the assigned district.Responsible for promoting circulation growth in assigned territory by implementing subscription and retention programs as implemented periodically across circulation departments.Performs all other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES:
Working knowledge of newspaper distribution process and retention programs.Ability to establish working relationship with all levels within the organization.Ability to meet deadlines in a fast-paced environment.Strong interpersonal, organizational, and communication skills.Ability to work with minimal supervision.Ability to work varied hours, including late nights/early mornings, weekends, and holidays, due to nature of the business performed.Knowledge of customer service functions.Strong interpersonal organizational and administrative skills.Problem-solving abilities.Analytical skills.Communication skills.Interpersonal skills.Dexterity.EDUCATION/EXPERIENCE:
High school graduate or equivalent; some college preferred. Previous experience in a newspaper setting is preferred. Comparable education and experience will be considered. Proficiency in Microsoft Office Suite preferred.Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees.
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Ensure the efficient distribution of products through specific assignments involving route restructuring, consolidation, splits, divisions, or other means designed to maximize volumes while limiting expense exposure.Ensure goodwill between the company and independent carrier force and ensure carrier compliance with contract terms, taking appropriate action, under the guidance of the Operations Manager, when contract terms are violated.Responsible for recruiting for carrier route vacancies, including whether and when to place advertisements in the newspaper or to use other methods for independent contractor recruitment.Responsible for upholding independent contractor performance standards for customer service and to assure that all products are delivered by the proper time and in the proper condition as called for in the carrier contract.Responsible for ensuring that the TMC Verification Program is in place and quarterly audit goals for the assigned district are met or exceeded.Responsible for ensuring subscriber satisfaction with delivery of all products and provide recommendations to supervisor for service improvements.Responsible for investigating and responding to concerns of independent contractor carriers regarding compensation or billing issues.Responsible for ensuring that a current contract with all required documentation is on file for all independent contractors in the assigned district.Responsible for promoting circulation growth in assigned territory by implementing subscription and retention programs as implemented periodically across circulation departments.Performs all other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES:
Working knowledge of newspaper distribution process and retention programs.Ability to establish working relationship with all levels within the organization.Ability to meet deadlines in a fast-paced environment.Strong interpersonal, organizational, and communication skills.Ability to work with minimal supervision.Ability to work varied hours, including late nights/early mornings, weekends, and holidays, due to nature of the business performed.Knowledge of customer service functions.Strong interpersonal organizational and administrative skills.Problem-solving abilities.Analytical skills.Communication skills.Interpersonal skills.Dexterity.EDUCATION/EXPERIENCE:
High school graduate or equivalent; some college preferred. Previous experience in a newspaper setting is preferred. Comparable education and experience will be considered. Proficiency in Microsoft Office Suite preferred.Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees.
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