IT Support Specialist -Level II

Lyra Technology Group is looking for a full-time IT Support Specialist-Level II to join the team at one of our operating companies, MicroTech Systems, located in Boise, ID. The IT Support Specialist-Level II provides technical assistance and support for incoming queries and issues related to computer systems, hardware, and line of business applications.Your work as the IT Support Specialist-Level II includes several components:Installation/configuration of all Microtech tools.Perform system backups and recoveries for SQL and Exchange.Infrastructure installation/configuration/administration/troubleshooting.Expertise with Internet, firewall, switch, & wifi.Understanding of VLAN and basic administration.Installation/configuration/administration of Windows Server, server roles, and Active Directory.Understanding of Hypervisor.Proficiency in Network printing.Office 365 installation/configuration/administration/troubleshooting.Understanding of PowerShell and Scripting.Our ideal IT Support Specialist-Level II has the following qualifications:Bachelor's degree (or the equivalent level of experience within IT) is preferred.MSP experience preferred.Five years minimum of related IT support experience - including but not limited to:Office 365 installation/configuration/administration/troubleshootingMicrosoft Windows Server/Active Directory/configuration/administration/troubleshootingMicrosoft ExchangeScripting knowledge and experiencePowerShell knowledgeHypervisor understanding/administrationAdvanced installation, maintenance, troubleshooting of various backup solutions.Advanced desktop, server, LAN and WAN troubleshooting and maintenance.Technically savvy with strong time management skills.Experience troubleshooting issues and achieving solutions.Maintain superior client relations.If joining a team-oriented company in the tech space sounds appealing to you, let’s have a conversation.

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