Lead, UX Researcher

Job Description:The Cardinal Health Pharma ecommerce team is looking for a Lead, UX Researcher to help us create digital experiences that empower patient care. We are looking for a passionate researcher and team player who will be part of a massive digital transformation effort. This Lead, UX Researcher will be responsible for uncovering any and all unmet and unstated needs of our users and establishing and maintaining a growing and evolving customer feedback loop.Essential functions:The Lead, UX Researcher will help uncover and define user needs, analyze data gathered through a variety of generative and evaluative research methods, and present findings to stakeholders across the organization. They will help establish benchmarking efforts on a regular cadence, leverage analytics and other data sources to identify usability issues and areas for future enhancement, and validate whether or not digital transformation efforts are meeting the needs of our users. The Lead, UX Researcher will apply these skills to advocate for the customer experience and work directly with the Product and UXR teams across multiple teams and products.Responsibilities:Guide and help remove obstacles for UX researchersWork with UX researchers to identify the proper research methods needed to best meet the needs of the goals of the problems we are trying to understandConduct or support primary user research studies with business stakeholders and users to gain insights around met, unmet, stated and unstated needsConduct or support secondary research efforts including analytics, user recordings and feedback, survey results, customer service call logs, internal usage reports, and othersBenchmark our experiences to ensure improvement with subsequent releasesValidate concepts and prototypes to uncover additional insights and opportunitiesTranslate research data gathered into actionable recommendations that help inform future effortsDeliver recommendations to business partners and leaders in a consumable and actionable wayLeverage UXR to inform strategic direction on future and current transformation effortsConduct both moderated and unmoderated studiesPartner with a digital product team working with UX, UI, Product, customer support, technology and other internal business partnersQualifications:Provide a digital portfolio (demonstrating professional research and problem-solving skills)3-5 years of project and resource management experience preferred5+ years of experience conducting, analyzing and communicating user research findings and insights preferredDemonstrated ability to assess a situation and apply the correct method for uncovering user needs and product opportunitiesExcellent problem-solving skillsThis role frequently interacts with and presents to senior leadership. Excellent verbal and written communication skills, as well as presentation and story-telling abilities are essential.Have a background in ethnography and/or cognitive science methods (ideal)Passionate about understanding and helping teams to empathize with users' experiencesHave an understanding of human-centric design principlesDemonstrable ability to conduct moderated and unmoderated testing methodsHave a Master's Degree or higher degree in HCI, UX research, cognitive science or other relevant human disciplinesHave worked in an agile environmentAbility to balance and prioritize multiple work streams at one timeReliable, responsive, and with excellent time management skillsHave worked in virtual teamsAbility to travel as needed (roughly 25% of time) to conduct researchHave created and presented your work in multiple formats, in particular slide format (think PowerPoint primarily) to upper management, stakeholders and other business partners in a consumable and enjoyable mannerAdaptable to changes in priorities and ways of workingSkills with evangelizing UX across organizationsUnderstanding of digital accessibility preferredDesign-thinking badge or coaching certification preferredPhD in a behavioral discipline preferredAnticipated salary range:

$121,600 - $156,300Bonus eligible:

YesBenefits:

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close:

11/28/2024 *if interested in opportunity, please submit application as soon as possible.The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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