Principal Program Manager, Core Selling Partner Experience - Vendor Experience

DescriptionThe Core Selling Partner Experience team drives end to end improvement in vendor (1P) tooling. We are seeking an innovative, entrepreneurial Principal Program Manager to stand up and lead our lead our vendor experience measurement program. This leader will be responsible for designing and implementing programmatic and analytical infrastructure for measuring and reporting on the quality of the vendor experience, and driving cross-functional mechanisms that enable business, product, and tech leaders across the vendor experience to inspect and deliver experiences that consistently and measurably meet defined standards. This leader will have dedicated business intelligence support and work as a single threaded leader to improve Amazon's WW vendor experience. The role's peers and day-to-day collaborators include senior leaders across the Retail, SPS, SCOT, and FinOps organizations, and this role's deliverables will have visibility at the SVP and CEO levels.The successful candidate will be exceptional at working backwards from selling partners to understand their customer journey, is skilled at communicating with cross-functional, global business leaders, has excellent business judgment, is exceptional at diving deep, has experience with controllership, and possesses strong analytical capabilities. The candidate will dive deep into core pain points experienced by vendor and work with builder teams to innovate new solutions to alleviate those pain points in a measurable, impactful way.Key job responsibilities* Work with stakeholders team to set strategy, define the priorities and mechanisms, and make appropriate high-judgment trade-offs between deep dive and speed-to-action* Drive roadmap, prioritization, and metric ownership, definitions, segmentation, and instrumentation decisions, etc.* Engage with vendor experience owners to identify top inspection and improvement opportunities and drive prioritization of key initiatives* Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.* Create communication mechanisms for collaboration across Director, VP, and SVP organizations* Effective communication with senior stakeholders (up through SVP level), both in writing and verballyAbout the teamThe Core Selling Partner Experience team delivers a delightful, end-to-end experience that enables Selling Partners (SP) to grow and thrive in our WW stores.Basic Qualifications- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvementsPreferred Qualifications- Experience delivering projects within scope, time, budget and qualityAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.