Rocket Mortgage
Senior Production Strategist
Rocket Mortgage, Detroit, Michigan, United States, 48228
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.
As a Senior Production Strategist, you'll develop strategies, set priorities, and define business requirements to drive revenue growth and enhance competitive advantage. You'll develop, consult/collaborate, and drive strategic initiatives that support the development of long-term growth plans and profitability goals by optimizing mortgage production of fresh, redirected, stalled, and reserved lead flow. You'll focus on human behavior and economics to leverage tendencies that drive production and process efficiency. Recognized for your skill, you'll mentor your team, helping develop your overall capabilities.
Key Responsibilities
Execute on growth ideas that drive innovation, often balancing multiple large, complex initiatives at onceRequest and leverage data insights to drive cross-business area initiatives and business transformation to aid to improve overall performanceDesign and implement complex target state processes, procedures and organizational gapsCollaborate with stakeholders and team members on operations, pain points, solutions, ideas, priorities and key updates to achieve resolution and progressHold leaders accountable to drive business results while providing support and high-quality adviceCommunicate and present business strategies to all audiences and be a recognized expert in business strategy communicationBe responsible for creating and clearly communicating complex business requirements by gaining alignment from differing opinions at the highest levels of leadership for lead delivery and managementCreate process and policy documentation to accompany any changesMentor other production strategists and team members by leveraging a strong skillset and proven record of effective strategies for contributionManage large projects or processes with limited oversight from the team leader and may lead the team in the leader's absenceAbout You
Minimum Qualifications
7 years of sales, revenue operations or related experienceExpert in Microsoft ExcelAdvanced understanding of customer relationship management (CRM)/mortgage platformsExperience with communication and reporting to executive leadershipExperience driving actionable insights from data and metricsKnowledge of Rocket's consumer product and data platformsAbility to drive multiple initiatives at one time, adapt to evolving priorities, and work in a fast-paced environmentAbility to build rapport and establish relationships with clients and colleagues, mentoring the way through complex problemsExcellent written and verbal communication skillsPreferred Qualifications
Six Sigma Certification or equivalentProficiency with Vizio or SignavioProficient with Salesforce or like CRM systemsAbility influencing, negotiating with and gaining buy-in from senior leadership and partnering teams
What You'll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About Us
Rocket Mortgage®
was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at Careers@myrocketcareer.com.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.
As a Senior Production Strategist, you'll develop strategies, set priorities, and define business requirements to drive revenue growth and enhance competitive advantage. You'll develop, consult/collaborate, and drive strategic initiatives that support the development of long-term growth plans and profitability goals by optimizing mortgage production of fresh, redirected, stalled, and reserved lead flow. You'll focus on human behavior and economics to leverage tendencies that drive production and process efficiency. Recognized for your skill, you'll mentor your team, helping develop your overall capabilities.
Key Responsibilities
Execute on growth ideas that drive innovation, often balancing multiple large, complex initiatives at onceRequest and leverage data insights to drive cross-business area initiatives and business transformation to aid to improve overall performanceDesign and implement complex target state processes, procedures and organizational gapsCollaborate with stakeholders and team members on operations, pain points, solutions, ideas, priorities and key updates to achieve resolution and progressHold leaders accountable to drive business results while providing support and high-quality adviceCommunicate and present business strategies to all audiences and be a recognized expert in business strategy communicationBe responsible for creating and clearly communicating complex business requirements by gaining alignment from differing opinions at the highest levels of leadership for lead delivery and managementCreate process and policy documentation to accompany any changesMentor other production strategists and team members by leveraging a strong skillset and proven record of effective strategies for contributionManage large projects or processes with limited oversight from the team leader and may lead the team in the leader's absenceAbout You
Minimum Qualifications
7 years of sales, revenue operations or related experienceExpert in Microsoft ExcelAdvanced understanding of customer relationship management (CRM)/mortgage platformsExperience with communication and reporting to executive leadershipExperience driving actionable insights from data and metricsKnowledge of Rocket's consumer product and data platformsAbility to drive multiple initiatives at one time, adapt to evolving priorities, and work in a fast-paced environmentAbility to build rapport and establish relationships with clients and colleagues, mentoring the way through complex problemsExcellent written and verbal communication skillsPreferred Qualifications
Six Sigma Certification or equivalentProficiency with Vizio or SignavioProficient with Salesforce or like CRM systemsAbility influencing, negotiating with and gaining buy-in from senior leadership and partnering teams
What You'll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About Us
Rocket Mortgage®
was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at Careers@myrocketcareer.com.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.