Eateam
Desktop support Engineer
Eateam, Cary, North Carolina, United States, 27518
Position Title: Desktop Support EngineerJob Location: COSTA MESA, CAJoining Mode: Long term contract
Job Description:provide support for on call escalations and doing root cause analysis of given issue(2.) To independently resolve tickets within agreed SLA of ticket volume and time(3.) To adhere to quality standards, regulatory requirements and company policies(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Job Description:provide support for on call escalations and doing root cause analysis of given issue(2.) To independently resolve tickets within agreed SLA of ticket volume and time(3.) To adhere to quality standards, regulatory requirements and company policies(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases