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Diverse Lynx

Software Engineer/Desktop Support Engineer (Tier II)

Diverse Lynx, Phila, Pennsylvania, United States, 19117


Job Title: Software Engineer/Desktop Support Engineer (Tier II)Location: 2955 Market St, Philadelphia, PA 19104JOB TYPE: Full Time

Provide technical support for desktops, laptops, and mobile devicesTroubleshoot and resolve printer issues, including installation, configuration, and repairSupport meeting room technology, including video conferencing equipment and presentation systemsInstall, configure, and maintain print servers and printersManage print queues and resolve print-related issuesCollaborate with IT teams to ensure seamless supportDocument incident resolutions and maintain accurate recordsStay up-to-date with new technologies and trends in desktop support, printing, and meeting room technologyCapable to train the other engineers on Image deploymentTroubleshoot the issues and help the other engineersPrepare knowledge Base documents related to image deploymentsAct as a Single Point of Contact for the Project Management for overall deployment status/challengesRequirements :

5+ years of experience in Desktop Support or Field ServicesKnowledge on SCCM and Intune Server operationsStrong knowledge of Windows operating systems and desktop hardwareExperience with printer troubleshooting and repairFamiliarity with meeting room technology and video conferencing systemsExcellent problem-solving and analytical skillsEffective communication and interpersonal skillsAbility to work in a fast-paced environment with multiple prioritiesSpecialized Skills:Print server managementPrinter troubleshooting and repairActive Directory and Exchange

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.