Worldwide Golf Shops
IT Support Specialist
Worldwide Golf Shops, Joliet, Illinois, United States, 60432
Job Details
Job LocationWorldwide Golf Shops LLC - IL - Joliet, IL
Position TypeFull Time
Job CategoryCorporate Positions
Description
What We Offer:Most of the IT Team has been with the company 15+ years and are great mentors/peers to learn from.There are a lot of IT projects that will give you personal growth and mobility.We are one of the largest golf companies in the nation with a great reputation in the industry. We have approximately 100 stores with plans to add more.It is a great time to work in the golf industry (perks include employee discount on merchandise!)We've been in business over 50 years and we are still growing quicklyYou don't have to be a golfer! - We have many employees who don't golf, but if you do, you'll be in good company here!Benefits - Medical/dental/vision. 401(k) matching and HSA with company contribution. Paid vacation and sick time off.Grow your Golf Network - You will work with the top companies in the golf industry (Callaway, Titleist, TaylorMade, etc.)Role & Responsibilities:
The IT Support Specialist is responsible for day-to-day support of all company end-users. The IT Support Specialist must have a general knowledge of retail point-of-sale (POS) systems, networking, firewalls, phone system, and remote support. This is a full-time position. Essential job functions include:
Responsible for the management and operation of the company's information system (POS, ERP, etc.), including system organizational structure maintenance, account and process configuration, permission and data security management, etc.Assist with deployment and troubleshooting of new POS software (GK). Experience with GK is a plus, but not required.Provide expert technical user and POS system support to brick & mortar store locationsSolve computer hardware/software problemsConfigure desktop hardware and softwareProvide network and remote connectivity hardware/software supportAssist teammates and other IT staff members with hardware/software issuesProvide technical support to local & remote usersMonitor phone and help desk emailUse remote control software to resolve desktop issuesAssist or prepare correspondence as requestedIdentify root cause of issues, be proactive in solving root cause and preventing reoccurrenceDesired Qualifications:
3+ years of relevant IT experience is required (5+ years of relevant experience is preferred)Relevant IT experience with retail point-of-sale (POS) systems is required (POS system implementation experience is a plus, but not required)Experience with GK (POS system) is a plus, but not requiredBachelor's Degree in relevant field is a plus, but not requiredBackground in and exposure to PC maintenance/repair and application supportProficiency with Microsoft Office Suite requiredStrong verbal and written communicationStrong documentation skillsSAP (or other ERP) experience is a plus, but not required.Java experience is a plus, but not required.
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is regularly required to type, file or lift office supplies up to 20 lbs.
Who We are:
Worldwide Golf is a privately owned, multi-brand specialty golf retailer that has been in business over 50 years. As one of the top three golf retailers in the USA, we operate 85+ stores and multiple e-commerce sites under well-known brands, including:
Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstores | Golfdom | Mike's Golf Outlet | Swing'em Again Golf | BudgetGolf.com | WorldwideGolfShops.com
Qualifications
Job LocationWorldwide Golf Shops LLC - IL - Joliet, IL
Position TypeFull Time
Job CategoryCorporate Positions
Description
What We Offer:Most of the IT Team has been with the company 15+ years and are great mentors/peers to learn from.There are a lot of IT projects that will give you personal growth and mobility.We are one of the largest golf companies in the nation with a great reputation in the industry. We have approximately 100 stores with plans to add more.It is a great time to work in the golf industry (perks include employee discount on merchandise!)We've been in business over 50 years and we are still growing quicklyYou don't have to be a golfer! - We have many employees who don't golf, but if you do, you'll be in good company here!Benefits - Medical/dental/vision. 401(k) matching and HSA with company contribution. Paid vacation and sick time off.Grow your Golf Network - You will work with the top companies in the golf industry (Callaway, Titleist, TaylorMade, etc.)Role & Responsibilities:
The IT Support Specialist is responsible for day-to-day support of all company end-users. The IT Support Specialist must have a general knowledge of retail point-of-sale (POS) systems, networking, firewalls, phone system, and remote support. This is a full-time position. Essential job functions include:
Responsible for the management and operation of the company's information system (POS, ERP, etc.), including system organizational structure maintenance, account and process configuration, permission and data security management, etc.Assist with deployment and troubleshooting of new POS software (GK). Experience with GK is a plus, but not required.Provide expert technical user and POS system support to brick & mortar store locationsSolve computer hardware/software problemsConfigure desktop hardware and softwareProvide network and remote connectivity hardware/software supportAssist teammates and other IT staff members with hardware/software issuesProvide technical support to local & remote usersMonitor phone and help desk emailUse remote control software to resolve desktop issuesAssist or prepare correspondence as requestedIdentify root cause of issues, be proactive in solving root cause and preventing reoccurrenceDesired Qualifications:
3+ years of relevant IT experience is required (5+ years of relevant experience is preferred)Relevant IT experience with retail point-of-sale (POS) systems is required (POS system implementation experience is a plus, but not required)Experience with GK (POS system) is a plus, but not requiredBachelor's Degree in relevant field is a plus, but not requiredBackground in and exposure to PC maintenance/repair and application supportProficiency with Microsoft Office Suite requiredStrong verbal and written communicationStrong documentation skillsSAP (or other ERP) experience is a plus, but not required.Java experience is a plus, but not required.
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is regularly required to type, file or lift office supplies up to 20 lbs.
Who We are:
Worldwide Golf is a privately owned, multi-brand specialty golf retailer that has been in business over 50 years. As one of the top three golf retailers in the USA, we operate 85+ stores and multiple e-commerce sites under well-known brands, including:
Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstores | Golfdom | Mike's Golf Outlet | Swing'em Again Golf | BudgetGolf.com | WorldwideGolfShops.com
Qualifications