Athena Global Advisors
Social Listening & Alerting Project Manager
Athena Global Advisors, Phila, Pennsylvania, United States, 19117
Athena is looking for a Social Listening & Alerting project manager to join the Optimization & Reporting Team. The Project Manager is responsible for supporting the Corporate Communications Analytics Lead at a Fortune 50 client with the brand’s 24x7 social media listening strategy.
This individual will drive real-time understanding and situational awareness of the issues impacting the client’s business and brand on a day-to-day basis and be responsible for organizing key topics and priorities alongside a larger team. The Project Manager will collaborate with the client to identify business priorities requiring escalation and ensure efficient management of reporting surrounding brand crises, taking responsibility during evenings and some weekends.This role is an ideal fit for a highly organized individual who enjoys staying up to date with current events and understands the impact of social and digital media on businesses. We work in a spirited, fast-paced, and ever-changing environment. The ideal candidate must be able to independently assess situations and confidently make decisions on escalations without direct oversight from leadershipRequirementsThe skills and experience you should bring to this project:Project ManagementCollaborating with a team of social media analysts to ensure a streamlined client experience in receiving all reporting across several workstreams: real time monitoring, brand and topic reporting, and customer supportDriving alerting and reporting management, especially during crisies situations and outside of core business hours including nights, weekends, and holidays when high priority topics arise.Facilitating communication flow and meetings between the Leadership and internal/external stakeholders, ensuring a seamless exchange of informationManaging Q&A process reporting and client deliverables to ensure consistency and accuracyManaging agendas and action items for several core workstreams, including outside vendorsRecommending applicable process/project optimization solutionsReportingIdentifying actionable insights to inform brand planning, content development, reputation management, market research, and competitive analysisDeveloping and presenting social intelligence reports by translating social media listening data into relatable stories for cross-functional and executive audiencesManaging integrated content reporting combining social listening insights with website analytics and digital asset performanceStrategic PartnershipMonitoring and communicating emerging social media trends and technological capabilities to help shape digital marketing and insights effortsConducting research and analysis to support strategic decision-making processesThe qualifications you will bring:4+ years in marketing, communications, or PR with strong project management expertise and interest in dataProven project management and organization skills with exceptional attention to detailExperience working with social listening programs and analysis for a major brand (agency or corporate experience)Strong strategic understanding of social listening capabilities and passion for staying educated about developmentsDemonstrated ability to translate complex data sets into insightful non-technical storiesAbility to think strategically and independently – understanding how the various components of an initiative fit into a broader pictureExcellent problem-solving abilityExcellent written and verbal communication skillsExperience developing executive presentations and understanding of large corporate environmentsIt’s a plus if you have:Familiarity with social media listening platforms (Sprinklr, Brandwatch, Salesforce, Crimson Hexagon, Netbase, Hootsuite, etc.)Industry: Experience in the telecommunications or entertainment industry, preferably in a large-scale corporate environmentBenefitsMedical/Dental benefits including of 1K Health Reimbursement AccountMatching 401KGenerous PTO policySubstantial Parental Leave PolicyHybrid Work EnvironmentCandidates must be willing to work hybrid (3 days on-site) in our Philadelphia, PA office or remotely in Denver, CO.Curious about your career path at Athena? This role is at the Manager Level within Athena’s career-path structure for the Delivery Team. This team has the following levels of progression for growth and development.Analyst --> Sr. Analyst -->
Manager
--> Sr. Manager --> Director --> Sr. Director --> Managing DirectorWe strive to keep our application process open, easy, and as painless and transparent as we can make it. We need team members like you to join us. Ready to apply?
Let’s get started.Athena is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 866.299.6040.
This individual will drive real-time understanding and situational awareness of the issues impacting the client’s business and brand on a day-to-day basis and be responsible for organizing key topics and priorities alongside a larger team. The Project Manager will collaborate with the client to identify business priorities requiring escalation and ensure efficient management of reporting surrounding brand crises, taking responsibility during evenings and some weekends.This role is an ideal fit for a highly organized individual who enjoys staying up to date with current events and understands the impact of social and digital media on businesses. We work in a spirited, fast-paced, and ever-changing environment. The ideal candidate must be able to independently assess situations and confidently make decisions on escalations without direct oversight from leadershipRequirementsThe skills and experience you should bring to this project:Project ManagementCollaborating with a team of social media analysts to ensure a streamlined client experience in receiving all reporting across several workstreams: real time monitoring, brand and topic reporting, and customer supportDriving alerting and reporting management, especially during crisies situations and outside of core business hours including nights, weekends, and holidays when high priority topics arise.Facilitating communication flow and meetings between the Leadership and internal/external stakeholders, ensuring a seamless exchange of informationManaging Q&A process reporting and client deliverables to ensure consistency and accuracyManaging agendas and action items for several core workstreams, including outside vendorsRecommending applicable process/project optimization solutionsReportingIdentifying actionable insights to inform brand planning, content development, reputation management, market research, and competitive analysisDeveloping and presenting social intelligence reports by translating social media listening data into relatable stories for cross-functional and executive audiencesManaging integrated content reporting combining social listening insights with website analytics and digital asset performanceStrategic PartnershipMonitoring and communicating emerging social media trends and technological capabilities to help shape digital marketing and insights effortsConducting research and analysis to support strategic decision-making processesThe qualifications you will bring:4+ years in marketing, communications, or PR with strong project management expertise and interest in dataProven project management and organization skills with exceptional attention to detailExperience working with social listening programs and analysis for a major brand (agency or corporate experience)Strong strategic understanding of social listening capabilities and passion for staying educated about developmentsDemonstrated ability to translate complex data sets into insightful non-technical storiesAbility to think strategically and independently – understanding how the various components of an initiative fit into a broader pictureExcellent problem-solving abilityExcellent written and verbal communication skillsExperience developing executive presentations and understanding of large corporate environmentsIt’s a plus if you have:Familiarity with social media listening platforms (Sprinklr, Brandwatch, Salesforce, Crimson Hexagon, Netbase, Hootsuite, etc.)Industry: Experience in the telecommunications or entertainment industry, preferably in a large-scale corporate environmentBenefitsMedical/Dental benefits including of 1K Health Reimbursement AccountMatching 401KGenerous PTO policySubstantial Parental Leave PolicyHybrid Work EnvironmentCandidates must be willing to work hybrid (3 days on-site) in our Philadelphia, PA office or remotely in Denver, CO.Curious about your career path at Athena? This role is at the Manager Level within Athena’s career-path structure for the Delivery Team. This team has the following levels of progression for growth and development.Analyst --> Sr. Analyst -->
Manager
--> Sr. Manager --> Director --> Sr. Director --> Managing DirectorWe strive to keep our application process open, easy, and as painless and transparent as we can make it. We need team members like you to join us. Ready to apply?
Let’s get started.Athena is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 866.299.6040.