AmeriPro EMS
Dispatcher / Customer Experience Specialist (Full Time) Louisville, KY (Day Shif
AmeriPro EMS, Louisville, Kentucky, us, 40201
Job Details
Job LocationLouisville, KY
Description
Position: Customer Experience Specialist / DispatcherFTE: Full-timeCity: LouisvilleState: KentuckyCounty: JeffersonShift: Day shift / 12 hour shift; 5AM-5PMCalling all talented 911 / IFT Dispatchers! Join us today and continue saving lives & making a difference in our local communities.
The fundamental responsibilities of the Customer Experience Specialist are to function as the central point of communication for both emergent (911) and non-emergent requests for service. As a Customer Experience Specialist, you must be an excellent communicator (verbal and written) and be able to work in a fast-paced, high-pressure environment with the ability to respond appropriately within the guidelines defined by management. You must be able to work with limited supervision while also being receptive and able to implement resolution to constructive feedback. The ultimate goal is to ensure that the requests for service are fulfilled in a timely and accurate level of service, all while monitoring and communicating with the operational staff, patients, and vendors.
At AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time.
Critical CareAdvanced Life SupportBasic Life SupportMedical transportationAnd much moreBenefits for Full-time positions include:
Competitive compensationPersonal Time Off (graduated based upon years of service with AmeriPro)Expansive benefits package to include: (Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies)401(k) retirement plan with a company matchTuition assistanceSupportive leadershipProfessional development & opportunities for advancementFlexible scheduling optionsEmployee assistance programs (EAP)Job Description:
Flexibilityobtain and act on information quickly and accurately in emergency situations.Exercise good judgment in emergency situations.Prioritize calls according to urgency and importanceRemain calm and effective under heavy workloads and in emergency situations.Provide field units with information about orders, traffic, obstacles and requirementsMonitor the route and status of field units to coordinate and prioritize their scheduleTranslate information to the appropriate ambulance crewOperate a multi-line telephone console systemUse radio, phone or computer to send crews, vehicles or other field units to appropriate locationsPerform emergency medical dispatch and crisis intervention servicesDetermine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposesAsk vital questions and provide pre-arrival instructions for emergency medical callsReceive emergency and non-emergency calls and record significant informationAsk questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agenciesComprehend and make inferences from written materials such as operations manuals and dispatch manuals.Learn street locations, station locations, and geography of the areas served.Learn to operate communications equipment (multi-button telephones, base radios, and computer terminals).Learn Dispatch Department organization, policies, and operating procedures.Enter data into the Computer-Aided Dispatch System, provide notation of events, activities and other informationVerify customer's insurance information.Must verify insurance information and eligibilityMust input verified insurance information into systemSome positions will require the performance of other essential and marginal functions depending upon work location, assignment or shift.Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.AmeriPro Health is dedicated to prioritizing people first, and we are committed to fostering an inclusive environment where individuals can be their authentic selves.
Qualifications
Job Qualifications:Minimum Qualifications:
High school diploma or GED required.6 months experience in customer service or other direct customer contact work required6 months call center experience in a fast-paced work environment requiredFlexibilityEMD Certification preferred, but not required
AmeriPro Health goes above and beyond for better patient and healthcare outcomes, more efficient care, and unprecedented access to the highest quality care. Join us today and make a difference as a Customer Experience Specialist / Dispatcher (911 / IFT) at AmeriPro. Your dedication and expertise will be invaluable in our mission to provide exceptional care to those in need.
AmeriPro Health is proud to be an Equal Opportunity Employer. We strongly believe in the power of diversity and inclusion; we celebrate how this diversity fuels our innovation and allows each of us to better serve the diverse needs of our patients and partners.
Job LocationLouisville, KY
Description
Position: Customer Experience Specialist / DispatcherFTE: Full-timeCity: LouisvilleState: KentuckyCounty: JeffersonShift: Day shift / 12 hour shift; 5AM-5PMCalling all talented 911 / IFT Dispatchers! Join us today and continue saving lives & making a difference in our local communities.
The fundamental responsibilities of the Customer Experience Specialist are to function as the central point of communication for both emergent (911) and non-emergent requests for service. As a Customer Experience Specialist, you must be an excellent communicator (verbal and written) and be able to work in a fast-paced, high-pressure environment with the ability to respond appropriately within the guidelines defined by management. You must be able to work with limited supervision while also being receptive and able to implement resolution to constructive feedback. The ultimate goal is to ensure that the requests for service are fulfilled in a timely and accurate level of service, all while monitoring and communicating with the operational staff, patients, and vendors.
At AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time.
Critical CareAdvanced Life SupportBasic Life SupportMedical transportationAnd much moreBenefits for Full-time positions include:
Competitive compensationPersonal Time Off (graduated based upon years of service with AmeriPro)Expansive benefits package to include: (Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies)401(k) retirement plan with a company matchTuition assistanceSupportive leadershipProfessional development & opportunities for advancementFlexible scheduling optionsEmployee assistance programs (EAP)Job Description:
Flexibilityobtain and act on information quickly and accurately in emergency situations.Exercise good judgment in emergency situations.Prioritize calls according to urgency and importanceRemain calm and effective under heavy workloads and in emergency situations.Provide field units with information about orders, traffic, obstacles and requirementsMonitor the route and status of field units to coordinate and prioritize their scheduleTranslate information to the appropriate ambulance crewOperate a multi-line telephone console systemUse radio, phone or computer to send crews, vehicles or other field units to appropriate locationsPerform emergency medical dispatch and crisis intervention servicesDetermine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposesAsk vital questions and provide pre-arrival instructions for emergency medical callsReceive emergency and non-emergency calls and record significant informationAsk questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agenciesComprehend and make inferences from written materials such as operations manuals and dispatch manuals.Learn street locations, station locations, and geography of the areas served.Learn to operate communications equipment (multi-button telephones, base radios, and computer terminals).Learn Dispatch Department organization, policies, and operating procedures.Enter data into the Computer-Aided Dispatch System, provide notation of events, activities and other informationVerify customer's insurance information.Must verify insurance information and eligibilityMust input verified insurance information into systemSome positions will require the performance of other essential and marginal functions depending upon work location, assignment or shift.Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.AmeriPro Health is dedicated to prioritizing people first, and we are committed to fostering an inclusive environment where individuals can be their authentic selves.
Qualifications
Job Qualifications:Minimum Qualifications:
High school diploma or GED required.6 months experience in customer service or other direct customer contact work required6 months call center experience in a fast-paced work environment requiredFlexibilityEMD Certification preferred, but not required
AmeriPro Health goes above and beyond for better patient and healthcare outcomes, more efficient care, and unprecedented access to the highest quality care. Join us today and make a difference as a Customer Experience Specialist / Dispatcher (911 / IFT) at AmeriPro. Your dedication and expertise will be invaluable in our mission to provide exceptional care to those in need.
AmeriPro Health is proud to be an Equal Opportunity Employer. We strongly believe in the power of diversity and inclusion; we celebrate how this diversity fuels our innovation and allows each of us to better serve the diverse needs of our patients and partners.