AmeriPro EMS
Dispatcher (Full Time)- Jacksonville
AmeriPro EMS, Jacksonville, Florida, United States, 32290
Job Details
Job LocationJacksonville, FL
Description
Job Title : Communications Specialist (Dispatcher)
Job description
We are looking for a reliable On-Site Communications Specialist (Dispatcher) to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Responsibilities and DutiesObtain and act on information quickly and accurately in emergency situations.Exercise good judgment in emergency situations.Prioritize calls according to urgency and importanceRemain calm and effective under heavy workloads and in emergency situations.Provide field units with information about orders, traffic, obstacles and requirementsMonitor the route and status of field units to coordinate and prioritize their scheduleTranslate information to the appropriate ambulance crewOperate a multi-line telephone console systemUse radio, phone or computer to send crews, vehicles or other field units to appropriate locationsPerform emergency medical dispatch and crisis intervention servicesDetermine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposesAsk vital questions and provide pre-arrival instructions for emergency medical callsReceive emergency and non-emergency calls and record significant informationAsk questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agenciesComprehend and make inferences from written materials such as operations manuals and dispatch manuals.Learn street locations, station locations, and geography of the areas served.Learn to operate communications equipment (multi-button telephones, base radios, and computer terminals).Learn Dispatch Department organization, policies, and operating procedures.Enter data into the Computer-Aided Dispatch System, provide notation of events, activities and other informationVerify customer's insurance information.Must verify insurance information and eligibilityMust input verified insurance information into systemSome positions will require the performance of other essential and marginal functions depending upon work location, assignment or shift.Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.Qualifications
Qualifications and Skills
High school diploma or GED required.6 months experience in customer service or other direct customer contact work required6 months call center experience in a fast-paced work environment required
Job LocationJacksonville, FL
Description
Job Title : Communications Specialist (Dispatcher)
Job description
We are looking for a reliable On-Site Communications Specialist (Dispatcher) to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Responsibilities and DutiesObtain and act on information quickly and accurately in emergency situations.Exercise good judgment in emergency situations.Prioritize calls according to urgency and importanceRemain calm and effective under heavy workloads and in emergency situations.Provide field units with information about orders, traffic, obstacles and requirementsMonitor the route and status of field units to coordinate and prioritize their scheduleTranslate information to the appropriate ambulance crewOperate a multi-line telephone console systemUse radio, phone or computer to send crews, vehicles or other field units to appropriate locationsPerform emergency medical dispatch and crisis intervention servicesDetermine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposesAsk vital questions and provide pre-arrival instructions for emergency medical callsReceive emergency and non-emergency calls and record significant informationAsk questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agenciesComprehend and make inferences from written materials such as operations manuals and dispatch manuals.Learn street locations, station locations, and geography of the areas served.Learn to operate communications equipment (multi-button telephones, base radios, and computer terminals).Learn Dispatch Department organization, policies, and operating procedures.Enter data into the Computer-Aided Dispatch System, provide notation of events, activities and other informationVerify customer's insurance information.Must verify insurance information and eligibilityMust input verified insurance information into systemSome positions will require the performance of other essential and marginal functions depending upon work location, assignment or shift.Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.Qualifications
Qualifications and Skills
High school diploma or GED required.6 months experience in customer service or other direct customer contact work required6 months call center experience in a fast-paced work environment required