Powder Mountain
Member Experience Operations Specialist
Powder Mountain, Eden, Utah, United States, 84310
Job Type
Full-time
Description
Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent-and we're revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.
We're looking for Big-Hearted Champions Who Pick Up the Trash. If you're a passionate, caring team player who strives for excellence-and always tries to do the right thing, even when no one is watching-you'll fit right in at Powder.
We Are:
Big Hearted
- Passion, Caring & Warm, Joyful, Generous
Champions
- Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback
Who Picks Up the Trash
- Does What is Best for Powder and Our Guests, Resourceful, Selfless
Our Commitment to Equality:
Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.
Appearance Guidelines:
Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.
Perks of Joining Our Big-Hearted Champions:
Health, Vision, Dental Benefits401K Plan and company matchEmployee Assistance ProgramGenerous Paid Time OffCompany provided Life Insurance & Short-Term DisabilitySeasonal Ski & Summer Passes for self, self & dependents + Buddy VouchersMembership to Wolf Creek Fitness Club and Golf CourseUTA Ski Bus Pass and Employee Shuttle ServicePowder Mountain Retail/Rental Discount and On-Mountain F&B DiscountsPowder Mountain Snowsports School Discounted LessonsAccess to Expertvoice.com, Outdoorly.com and partner discounts.Powder Mountain on-snow uniform for specific roles.Free On-site Gourmet Employee LunchesFlexible and Hybrid Workplace EnvironmentNew Modern Office with Indoor/Outdoor Meeting SpacesRequirements
Job Title:
Member Experience Operations SpecialistDepartment:
Membership
Status:
Annual FT
Reporting To:
Community Director
Position Summary:
Powder Haven is a vibrant private membership community dedicated to fostering connections, enriching experiences, and delivering impeccable service to our members. We pride ourselves on providing a seamless and enriching experience that reflects our commitment to excellence, community, and efficient operations. Our team is the heart of this mission, working collaboratively to create an environment where our members feel supported through organized and well-managed systems.
We are seeking a highly organized and proactive Member Experience Operations Specialist to join our team. This role is crucial in supporting the Membership Events & Engagement team's backend operations, working closely with the Community Director to provide critical support in logistics, planning, and coordination for community events and programs at a private membership resort. By ensuring that every detail-from member communications to administrative processes-is expertly managed, this role elevates the experience for members and stakeholders and empowers the team to achieve its mission with excellence.
Job Performance Expectations:
Event + Program Administration:
Assist in planning and organizing community events, programs, and activities, supporting the Membership Events & Engagement team in logistics, scheduling, and vendor coordination.Maintain an event calendar with up-to-date information on programming and timelines, ensuring all details are organized for smooth execution
Member Communications + Relations:
Draft polished, engaging communications, including emails, event announcements, event and program descriptions, and guest follow-up messagesServe as a primary point of contact for members regarding event inquiries, ensuring exceptional and personalized service
Administrative, Expense + Budget Management:
Coordinate and manage complex meeting schedules across multiple stakeholders' calendars, facilitating collaboration with other departments to support transparency and integrated event and programming execution.Provide comprehensive support to the Community Director, including calendar management, travel coordination, expense report tracking (ensuring timely and accurate financial documentation), and general administrative tasksMonitor event budgets, assist with financial reconciliation, and support cost management for events and programsMaintain organized records of event plans, guest feedback, and action items to optimize future events and enhance guest satisfactionApply for CtoC programs as needed, ensuring all records are accurately maintained
Continuous Improvement, Reporting, & Presentation Support:
Gather post-event feedback from members and stakeholders, tracking key takeaways to drive ongoing improvements in programming quality and impactContribute ideas for enhancing member experience and engagement, collaborating with the Community Director to identify new opportunitiesAssist in creating insightful presentations and reports for senior leadership, showcasing performance metrics, event summaries, and data-driven content that aligns with resort + membership strategic goals and promotes continuous growth
Job Requirements and Qualifications:
Education & Experience:
Bachelor's degree in Hospitality, Event Management, Communications, or a related field - preferred.3-5 years of experience in event coordination, guest relations, or client services; private membership experience a plus.
Skills:
Highly skilled in written and verbal communication, creating engaging messaging and drafting polished emails, announcements, and follow-ups.Exceptional organizational abilities to prioritize tasks, meet deadlines, and manage multiple details simultaneously.Proficient in Microsoft Office, Google Workspace, and event software; experience with Pacesetter, Swoogo, and Canva Pro a plus.Strong event planning and logistics coordination skills, with proficiency in event management software (experience with Pacesetter a plus).
Attributes:
Meticulous attention to detail and professionalism, ensuring flawless accuracy in guest interactions and event and activity preparation.Possesses a warm yet polished demeanor, with proven experience in VIP guest relations a plus.Flexible and adaptable to last-minute changes; with availability for weekend and holiday events.Upholds the utmost discretion, consistently embodying and elevating the organization's brand in every interaction.
Physical Requirements -
Must be able to perform physical activities such as, but not limited to:
Full range of body movementsReach, push, pull, lift, and carry objects that may be heavy (40+lbs)Prolonged periods of standing, walking, bending, and twistingWalk on even/uneven/slippery terrainClimb/descend stairs
Working Environment:
This role combines both desk-based tasks in an office environment and on-site event support, subject to outdoor environmental factors. Temperature variations may occur indoors and outside and exposure to inclement weather conditions is necessary.
Full-time
Description
Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent-and we're revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.
We're looking for Big-Hearted Champions Who Pick Up the Trash. If you're a passionate, caring team player who strives for excellence-and always tries to do the right thing, even when no one is watching-you'll fit right in at Powder.
We Are:
Big Hearted
- Passion, Caring & Warm, Joyful, Generous
Champions
- Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback
Who Picks Up the Trash
- Does What is Best for Powder and Our Guests, Resourceful, Selfless
Our Commitment to Equality:
Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.
Appearance Guidelines:
Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.
Perks of Joining Our Big-Hearted Champions:
Health, Vision, Dental Benefits401K Plan and company matchEmployee Assistance ProgramGenerous Paid Time OffCompany provided Life Insurance & Short-Term DisabilitySeasonal Ski & Summer Passes for self, self & dependents + Buddy VouchersMembership to Wolf Creek Fitness Club and Golf CourseUTA Ski Bus Pass and Employee Shuttle ServicePowder Mountain Retail/Rental Discount and On-Mountain F&B DiscountsPowder Mountain Snowsports School Discounted LessonsAccess to Expertvoice.com, Outdoorly.com and partner discounts.Powder Mountain on-snow uniform for specific roles.Free On-site Gourmet Employee LunchesFlexible and Hybrid Workplace EnvironmentNew Modern Office with Indoor/Outdoor Meeting SpacesRequirements
Job Title:
Member Experience Operations SpecialistDepartment:
Membership
Status:
Annual FT
Reporting To:
Community Director
Position Summary:
Powder Haven is a vibrant private membership community dedicated to fostering connections, enriching experiences, and delivering impeccable service to our members. We pride ourselves on providing a seamless and enriching experience that reflects our commitment to excellence, community, and efficient operations. Our team is the heart of this mission, working collaboratively to create an environment where our members feel supported through organized and well-managed systems.
We are seeking a highly organized and proactive Member Experience Operations Specialist to join our team. This role is crucial in supporting the Membership Events & Engagement team's backend operations, working closely with the Community Director to provide critical support in logistics, planning, and coordination for community events and programs at a private membership resort. By ensuring that every detail-from member communications to administrative processes-is expertly managed, this role elevates the experience for members and stakeholders and empowers the team to achieve its mission with excellence.
Job Performance Expectations:
Event + Program Administration:
Assist in planning and organizing community events, programs, and activities, supporting the Membership Events & Engagement team in logistics, scheduling, and vendor coordination.Maintain an event calendar with up-to-date information on programming and timelines, ensuring all details are organized for smooth execution
Member Communications + Relations:
Draft polished, engaging communications, including emails, event announcements, event and program descriptions, and guest follow-up messagesServe as a primary point of contact for members regarding event inquiries, ensuring exceptional and personalized service
Administrative, Expense + Budget Management:
Coordinate and manage complex meeting schedules across multiple stakeholders' calendars, facilitating collaboration with other departments to support transparency and integrated event and programming execution.Provide comprehensive support to the Community Director, including calendar management, travel coordination, expense report tracking (ensuring timely and accurate financial documentation), and general administrative tasksMonitor event budgets, assist with financial reconciliation, and support cost management for events and programsMaintain organized records of event plans, guest feedback, and action items to optimize future events and enhance guest satisfactionApply for CtoC programs as needed, ensuring all records are accurately maintained
Continuous Improvement, Reporting, & Presentation Support:
Gather post-event feedback from members and stakeholders, tracking key takeaways to drive ongoing improvements in programming quality and impactContribute ideas for enhancing member experience and engagement, collaborating with the Community Director to identify new opportunitiesAssist in creating insightful presentations and reports for senior leadership, showcasing performance metrics, event summaries, and data-driven content that aligns with resort + membership strategic goals and promotes continuous growth
Job Requirements and Qualifications:
Education & Experience:
Bachelor's degree in Hospitality, Event Management, Communications, or a related field - preferred.3-5 years of experience in event coordination, guest relations, or client services; private membership experience a plus.
Skills:
Highly skilled in written and verbal communication, creating engaging messaging and drafting polished emails, announcements, and follow-ups.Exceptional organizational abilities to prioritize tasks, meet deadlines, and manage multiple details simultaneously.Proficient in Microsoft Office, Google Workspace, and event software; experience with Pacesetter, Swoogo, and Canva Pro a plus.Strong event planning and logistics coordination skills, with proficiency in event management software (experience with Pacesetter a plus).
Attributes:
Meticulous attention to detail and professionalism, ensuring flawless accuracy in guest interactions and event and activity preparation.Possesses a warm yet polished demeanor, with proven experience in VIP guest relations a plus.Flexible and adaptable to last-minute changes; with availability for weekend and holiday events.Upholds the utmost discretion, consistently embodying and elevating the organization's brand in every interaction.
Physical Requirements -
Must be able to perform physical activities such as, but not limited to:
Full range of body movementsReach, push, pull, lift, and carry objects that may be heavy (40+lbs)Prolonged periods of standing, walking, bending, and twistingWalk on even/uneven/slippery terrainClimb/descend stairs
Working Environment:
This role combines both desk-based tasks in an office environment and on-site event support, subject to outdoor environmental factors. Temperature variations may occur indoors and outside and exposure to inclement weather conditions is necessary.