MTM
Dispatcher - On Site Phoenix
MTM, Phoenix, Arizona, United States, 85003
At MTM/AAA, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then join us as we remove community barriers, together!
What will your job look like?
The
Dispatcher
works to direct the day-to-day route and trip operations, assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in/sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involve daily communication and interaction with drivers and monitors (as applicable)
Location:
In Office - 5 days a week
3401 E Elwood StPhoenix, AZ 85040
Or (based on assignment)
4525 E University Dr
Phoenix, AZ 85034
What you'll do:
Assist with all phone call information and dispatching of ridesOrganize and route trips based on schedule and location to ensure optimal performanceProvide assistance to drivers for directions to destinationsAssist drivers and transportation providers with problems or issues relating to schedulingEstablish and maintain effective communication with transportation providersReport and record all incidents to the applicable managerDocument and report provider no shows or on-time-performance issuesInform transportation providers of their next-days trips and any new trips that occurMonitor radio, telephones and on-road provision of service for qualityRecord time of departure, destination, and expected time of returnProvide feedback on drivers' performanceWhat you'll need:
Experience, Education & Certifications:
Must be 18 years of age or olderHigh School Diploma or GED1 year of Call Center experience6 months Customer Service experience2+ years in transportation routing, dispatching, and scheduling expertise preferred1 year experience working with the applicable transit scheduling system preferredSkills:
Basic typing/computer experience with excellent navigational skillsKnowledge of GPS and GIS systems preferredEven better if you have...
Excellent communication and interpersonal skillsGood organizational skills with attention to timeliness and detailsMust be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skillsSkills in the use of computers, including Microsoft Word, Excel and other Microsoft applicationsAbility to maintain high level of confidentialityRegular attendance is requiredWhat's in it for you:
Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring OpportunitiesCasual Dress Environment
Salary Min: $ 16.00
Salary Max: $ 16.00
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
#MTM
What will your job look like?
The
Dispatcher
works to direct the day-to-day route and trip operations, assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in/sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involve daily communication and interaction with drivers and monitors (as applicable)
Location:
In Office - 5 days a week
3401 E Elwood StPhoenix, AZ 85040
Or (based on assignment)
4525 E University Dr
Phoenix, AZ 85034
What you'll do:
Assist with all phone call information and dispatching of ridesOrganize and route trips based on schedule and location to ensure optimal performanceProvide assistance to drivers for directions to destinationsAssist drivers and transportation providers with problems or issues relating to schedulingEstablish and maintain effective communication with transportation providersReport and record all incidents to the applicable managerDocument and report provider no shows or on-time-performance issuesInform transportation providers of their next-days trips and any new trips that occurMonitor radio, telephones and on-road provision of service for qualityRecord time of departure, destination, and expected time of returnProvide feedback on drivers' performanceWhat you'll need:
Experience, Education & Certifications:
Must be 18 years of age or olderHigh School Diploma or GED1 year of Call Center experience6 months Customer Service experience2+ years in transportation routing, dispatching, and scheduling expertise preferred1 year experience working with the applicable transit scheduling system preferredSkills:
Basic typing/computer experience with excellent navigational skillsKnowledge of GPS and GIS systems preferredEven better if you have...
Excellent communication and interpersonal skillsGood organizational skills with attention to timeliness and detailsMust be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skillsSkills in the use of computers, including Microsoft Word, Excel and other Microsoft applicationsAbility to maintain high level of confidentialityRegular attendance is requiredWhat's in it for you:
Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring OpportunitiesCasual Dress Environment
Salary Min: $ 16.00
Salary Max: $ 16.00
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
#MTM