Educational Testing Service
Program Manager, IP
Educational Testing Service, Princeton, New Jersey, us, 08543
About ETS:
For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
Our portfolio of trusted measures include
TOEFL®, TOEIC®, GRE® and Praxis®
. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.
With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.
Position Summary
The Program Manager, IP is responsible for supervising the work of Product Operations Associates. The incumbent will be required to collaborate with cross functional teams (e.g, sales, marketing, finance, legal, and quality control teams, etc.) to coordinate tasks to ensure on-time delivery of high-quality products that meet customer needs. The Program Manager, IP will work closely with global business partners, vendors, sales teams to support product operations and ensure excellent customer service.
Responsibilities
Manage operation process:
Work with Product Operations Administrators and with teams from a variety of other functional areas to ensure on-time delivery of all assigned work to meet contract terms and global customer needs;
Provide customer service:
Work with cross functional teams and external business partners to provide operational support for global customers;
Data Analysis:
Analyze data as required by the Program Director to identify opportunities for product and service improvement and to support decision-making processes;
Cost control:
track operational expenses for assigned projects; as needed;
Maintain Documentation:
Maintain comprehensive documentation for product specifications, user requirements, and project timelines.
Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
Education
BS in business, science or a related field.
Relevant Years of Experience Required:
3+ years of demonstrated experience working with global customers and managing tasks required for time-sensitive projects. Experience in working with contract management a plus.
ETS believes in a Total Rewards philosophy for our employees, and they include:
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
ETS is mission driven and action oriented
Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.
For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
Our portfolio of trusted measures include
TOEFL®, TOEIC®, GRE® and Praxis®
. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.
With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.
Position Summary
The Program Manager, IP is responsible for supervising the work of Product Operations Associates. The incumbent will be required to collaborate with cross functional teams (e.g, sales, marketing, finance, legal, and quality control teams, etc.) to coordinate tasks to ensure on-time delivery of high-quality products that meet customer needs. The Program Manager, IP will work closely with global business partners, vendors, sales teams to support product operations and ensure excellent customer service.
Responsibilities
Manage operation process:
Work with Product Operations Administrators and with teams from a variety of other functional areas to ensure on-time delivery of all assigned work to meet contract terms and global customer needs;
Provide customer service:
Work with cross functional teams and external business partners to provide operational support for global customers;
Data Analysis:
Analyze data as required by the Program Director to identify opportunities for product and service improvement and to support decision-making processes;
Cost control:
track operational expenses for assigned projects; as needed;
Maintain Documentation:
Maintain comprehensive documentation for product specifications, user requirements, and project timelines.
Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
Education
BS in business, science or a related field.
Relevant Years of Experience Required:
3+ years of demonstrated experience working with global customers and managing tasks required for time-sensitive projects. Experience in working with contract management a plus.
ETS believes in a Total Rewards philosophy for our employees, and they include:
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
ETS is mission driven and action oriented
Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.