Wells Fargo
CX Program Owner
Wells Fargo, Charlotte, North Carolina, United States, 28245
About this role:
Wells Fargo is seeking CX Program Owner to join the Enterprise CX Platform Product Team within Consumer and Small Business Banking Marketing. Our team supports various departments by overseeing survey and Voice of Customer (VoC) and Voice of Employee (VoE) dashboard needs. Currently managing 50+ active survey programs, we aim to enhance stakeholder understanding of customer and employee experiences. Join us to guide short/long term business priorities and decisions. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .
In this role, you will:
Partner with multiple product teams to ensure successful delivery and continuous improvement
Support the development of roadmaps that support our customer journeys, drive agile ceremonies, coordinate the delivery of new services and capabilities
Act as an advisor to leadership and partner to develop or influence success of products, prioritization for planning, dependency management and coordination, cross team communications, and engagements across change management
Partner with CX Product Manager and Line of Business Stakeholders to tackle highly complex challenges that demand a deep understanding of project impacts and comprehensive engagement
Deliver platform solutions that are long-term, large scale and require planning and progression, financial management, status reporting, effective communication and ongoing risk assessment
Provide vision, direction and expertise to more experienced leadership on implementing innovative and significant business solutions that are companywide to support operations using organizational, strategical, institutional knowledge and navigation to anticipate change impacts
Partner with Scrum teams, Product Owners, stakeholder, and business leaders to effectively achieve business goals
Required Qualifications:
7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
3+ years Agile experience
Financial service experience preferably within digital marketing or product management space
Experience managing large and complex enterprise-wide programs/products
Demonstrated experience enabling teams to be successful through transformation, upskilling, or process improvement
Proven experience leading Agile Release Trains (ARTs) in planning, executing, and continuously improving their delivery processes
Experience partnering with technical and non-technical business partners with the ability to translate effectively to accomplish business goals
Ability to work and influence successfully within a matrixed environment and build effective business partnerships with all levels
Ability to quickly learn business operations and processes
Job Expectations:
This position offers a hybrid work schedule
Ability to travel up to 10% of the time
Job posting may come down early due to volume of applicants.
This position is not eligible for Visa sponsorship.
Posting Location(s):
401 S Tryon St. – Charlotte, North Carolina 28282
333 Market St. – San Francisco, California 94105
3075 Loyalty Cir. – Columbus, OH 43219
Required locations listed.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$120,400.00 - $287,600.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
5 Nov 2024
*****
Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-412792
Wells Fargo is seeking CX Program Owner to join the Enterprise CX Platform Product Team within Consumer and Small Business Banking Marketing. Our team supports various departments by overseeing survey and Voice of Customer (VoC) and Voice of Employee (VoE) dashboard needs. Currently managing 50+ active survey programs, we aim to enhance stakeholder understanding of customer and employee experiences. Join us to guide short/long term business priorities and decisions. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .
In this role, you will:
Partner with multiple product teams to ensure successful delivery and continuous improvement
Support the development of roadmaps that support our customer journeys, drive agile ceremonies, coordinate the delivery of new services and capabilities
Act as an advisor to leadership and partner to develop or influence success of products, prioritization for planning, dependency management and coordination, cross team communications, and engagements across change management
Partner with CX Product Manager and Line of Business Stakeholders to tackle highly complex challenges that demand a deep understanding of project impacts and comprehensive engagement
Deliver platform solutions that are long-term, large scale and require planning and progression, financial management, status reporting, effective communication and ongoing risk assessment
Provide vision, direction and expertise to more experienced leadership on implementing innovative and significant business solutions that are companywide to support operations using organizational, strategical, institutional knowledge and navigation to anticipate change impacts
Partner with Scrum teams, Product Owners, stakeholder, and business leaders to effectively achieve business goals
Required Qualifications:
7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
3+ years Agile experience
Financial service experience preferably within digital marketing or product management space
Experience managing large and complex enterprise-wide programs/products
Demonstrated experience enabling teams to be successful through transformation, upskilling, or process improvement
Proven experience leading Agile Release Trains (ARTs) in planning, executing, and continuously improving their delivery processes
Experience partnering with technical and non-technical business partners with the ability to translate effectively to accomplish business goals
Ability to work and influence successfully within a matrixed environment and build effective business partnerships with all levels
Ability to quickly learn business operations and processes
Job Expectations:
This position offers a hybrid work schedule
Ability to travel up to 10% of the time
Job posting may come down early due to volume of applicants.
This position is not eligible for Visa sponsorship.
Posting Location(s):
401 S Tryon St. – Charlotte, North Carolina 28282
333 Market St. – San Francisco, California 94105
3075 Loyalty Cir. – Columbus, OH 43219
Required locations listed.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$120,400.00 - $287,600.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
5 Nov 2024
*****
Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-412792