LN Concerts, Operations Manager - THE FILLMORE (San Francisco, CA)

Job Summary:WHO ARE WE?Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. We embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DOResponsible for managing all aspects of facility operations including but not limited to, front of house operations, preventive maintenance, third party contracting, and ongoing venue set-up and tear-downResponsible for overseeing all aspects of the shows including settlement with artistsPrepare and distribute post show reporting for accounting and operationsOversee cash management in the venue and ensure all procedures are being executed accuratelyRecruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: security, maintenance, merch, coat check and other event staff.Develops and oversees overhead expense budgets for repairs and maintenance and venue supply expensesWorks with General Manager, to assist in the preparation of forecasts and annual operations budgetMaintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessaryEnsure optimum operating condition of all facility equipment, such as radios and crowd control devicesInvestigates and resolves guest related complaintsImplementation and execution of all policies, procedures and programs and ensuring that company standards are maintained.Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboardingManages all training programs and ongoing development of event staff.Oversees Security Guard Certification compliance (PPSO).Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departmentsCoordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful eventsSchedule event staff and effectively manages and approves all payroll for in-house departmentsResponsible for all required governmental reports and filesThis position oversees and ensures the execution of all operating department compliance policies and proceduresOversee emergency procedure policies and training for event staffWHAT THIS PERSON WILL BRINGCandidate is a proven leader with strong management and communications skillsExtensive knowledge of venue operations and facility management is requiredMinimum two years experience as House/Operations Manager or a comparable roleMinimum 2 years experience settling showsExperience dealing with police and public officialsMust have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing security staff at eventsComputer skills, Microsoft Word, Excel and OutlookExcellent oral and written communication skills are essentialExperience using Workday or time keeping systems is a plusPPSO or Guard Card Certification is required (can be obtained upon hire)Must be willing to work nights and weekends. Some holidays required.PHYSICAL REQUIREMENTSThe ideal candidate must be able to complete all physical requirements of the job with or without physical accommodation.Must be able to work around loud noises, flashing lights and hazer.Must be able to respond quickly to situationsThis job requires standing, climbing stairs, stooping, typing, sitting, and lifting.BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and baby bonus, infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.The expected compensation for this position is:$65,000.00 USD - $81,000.00 USD** Pay is based on a number of factors including market location, qualifications, skills, and experience.