Technovision
Technical PM - Infrastructure Automation Sol. implementation - 90%Remote - Contr
Technovision, Washington, District of Columbia, us, 20022
Our direct client is looking for a Desktop Technical Support for a 100% Onsite Long-term contract position in Trenton, NJ.
Note:- This is 100% onsite role.- This position is not purely phone support and will be 100% on site at the address listed.
JOB DESCRIPTION:Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.- The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets.- Responds to help desk tickets.- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.- Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.- Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts).- Troubleshoots basic network, software, and printing problems.
PREFERRED QUALIFICATIONS:- Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration, and scripting (i.e., PERL, SHELL).
JOB DETAILS, TASKS, AND RESPONSIBILITIES:- This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.- Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.- The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
SKILL MATRIX:- Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support - Required- Professional work experience supporting and trouble shooting PC's running Windows 10 and 11 - Required- Professional work experience troubleshooting Dell pc hardware issues. - Required- Professional work experience supporting trouble shooting PC peripheral devices - Required- Professional work experience with the most recent version of the Microsoft Office Suite - Required- Professional work experience imaging computers and physically setting up computers/monitors such as SCCM - Required- Professional work experience using remote assistance tools such as Quick Assist or GoToAssist - Required- Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) - Required- Possesses user friendly customer service skills - Required- Experience with Absolute Computrace - Required- Experience with hard drive encryption tools such as Bitlocker - Required
Question 1: Where is the candidate currently located (City & State)?Question 2: If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position?Question 3: Is the candidate available and able to work onsite without relocation (within 1 hour commute) 100% of the time?
Location: 100% Onsite, 55 North Willow, Trenton, NJ 08625Type: Long-term contract
Note:- This is 100% onsite role.- This position is not purely phone support and will be 100% on site at the address listed.
JOB DESCRIPTION:Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.- The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets.- Responds to help desk tickets.- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.- Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.- Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts).- Troubleshoots basic network, software, and printing problems.
PREFERRED QUALIFICATIONS:- Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration, and scripting (i.e., PERL, SHELL).
JOB DETAILS, TASKS, AND RESPONSIBILITIES:- This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.- Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.- The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
SKILL MATRIX:- Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support - Required- Professional work experience supporting and trouble shooting PC's running Windows 10 and 11 - Required- Professional work experience troubleshooting Dell pc hardware issues. - Required- Professional work experience supporting trouble shooting PC peripheral devices - Required- Professional work experience with the most recent version of the Microsoft Office Suite - Required- Professional work experience imaging computers and physically setting up computers/monitors such as SCCM - Required- Professional work experience using remote assistance tools such as Quick Assist or GoToAssist - Required- Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) - Required- Possesses user friendly customer service skills - Required- Experience with Absolute Computrace - Required- Experience with hard drive encryption tools such as Bitlocker - Required
Question 1: Where is the candidate currently located (City & State)?Question 2: If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position?Question 3: Is the candidate available and able to work onsite without relocation (within 1 hour commute) 100% of the time?
Location: 100% Onsite, 55 North Willow, Trenton, NJ 08625Type: Long-term contract