Hard Rock International
ECOMMERCE SPECIALIST
Hard Rock International, Davie, Florida, United States,
OverviewWe are looking for a motivated and detail-oriented Ecommerce Specialist to join our dynamic team. In this role, you will help manage the daily operations of our online store, ensuring a seamless shopping experience while collaborating with cross-functional teams including marketing, merchandising, logistics, inventory, and customer service. Your focus will be on optimizing backend operations and enhancing processes to improve user experience, inventory management, and operational efficiency.
ResponsibilitiesKey Responsibilities:
Inventory Data Management & Integrity:
Manage product data for launching new SKUs across MI9 (inventory management system) and Salesforce Commerce Cloud (SFCC) systems, ensuring merchandise is ready for the website as part of the Go-To-Market (GTM) process.
Collaborate with Ecommerce creative teams, marketing and product development to ensure product data accuracy.
Maintain and update inventory tracking systems and spreadsheets, improving the sample tracking process for greater visibility.
Coordinate shipping of product samples to creative teams and communicate tracking details.
Work closely with inventory and logistics teams to provide insights on product availability and troubleshoot bottlenecks in inventory management.
Ensure product prices align with planning directives, assisting in data entry, quality assurance, and troubleshooting of pricing and inventory issues.
Customer Service & Escalation Management:
Act as a point of contact for customer service teams, addressing order concerns and resolving issues related to promotions, loyalty programs, and failed orders in real-time.
Handle escalations around promo code issues and provide timely solutions.
Engage with customers to address feedback and improve overall customer satisfaction.
Investigate and resolve questions forwarded by the CS around products
Reporting, Troubleshooting & Process Improvement:
Generate, analyze, and present inventory and logistics reports to stakeholders.
Monitor best-selling products and collaborate with teams on replenishment opportunities.
Identify opportunities to streamline processes and enhance operational efficiencies, sharing recommendations for optimization and scalability.
Amazon Brand Store Management:
Manage the Hard Rock Amazon Brand Store, launching new products, optimizing listings with images, and removing out-of-stock or slow-moving items.
Create and manage Amazon sales promotions to align with the broader online store strategy.
Monitor order feedback, returns, and complaints, ensuring timely resolution.
Marketing operations:
Assist in the creation, execution, and auditing of eCommerce promotions across storefronts including Meta, Amazon, SFCC, and email marketing.
Collaborate with the Ecommerce Marketing Manager to align promotions with the ecommerce marketing calendar and ensure consistent messaging across platforms.
Payment Processing:
Monitor fraudulent transactions through Stripe and PayPal, processing refunds and chargebacks as needed.
Generate monthly reports on refunds, providing insights and context to track trends and improve processes.
Logistics & Order Fulfillment:
Work within the FedEx portal to monitor and resolve order fulfillment issues, including address errors and backorders.
Communicate order updates to the customer service team and ensure any required refunds are processed promptly.
Audit backordered items, ensuring alignment between inventory systems and onsite availability, coordinating with inventory planners to resolve discrepancies.
Other Responsibilities:
Participate in special projects aimed at optimizing and scaling eCommerce operations.
Support the overall growth of the eCommerce business by contributing to process improvements and operational best practices.
Maintain standard operating procedures for key functions including product management
QualificationsTechnical Skills:
E-commerce platform expertise or demonstrated ability to work with technology platforms: preferred experience with ecommerce platforms such as Salesforce Commerce Cloud, Adobe/Magento, Shopify, or similar.
Digital asset management (DAM) systems: Knowledge of DAM tools for organizing and storing product images, videos, and other media.
Basic understanding of HTML and CSS for simple product page customizations.
Data entry and management: Accuracy and efficiency in data entry and management tasks.
Familiar with customer support tool such as Salesforce Service Cloud or similar platforms.
Soft Skills:
Problem-solving: Ability to identify and resolve issues related to product listings, orders, and customer inquiries.
Attention to detail: Meticulous approach to ensure product information is accurate and consistent.
Customer service orientation: Excellent communication and interpersonal skills to interact effectively with customers and internal teams.
Time management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Adaptability: Willingness to learn new technologies and processes as the e-commerce landscape evolves.
Communication: Demonstrated ability to communicate key information and update team on status of work.
Additional Considerations:
Experience: Previous experience in an e-commerce role or a similar field is preferred.
Education: A bachelor's degree in business administration, marketing, or a related field is a plus.
Additional Details
#IndeedHRI
#LI-Hybrid
#zipcorporate
ResponsibilitiesKey Responsibilities:
Inventory Data Management & Integrity:
Manage product data for launching new SKUs across MI9 (inventory management system) and Salesforce Commerce Cloud (SFCC) systems, ensuring merchandise is ready for the website as part of the Go-To-Market (GTM) process.
Collaborate with Ecommerce creative teams, marketing and product development to ensure product data accuracy.
Maintain and update inventory tracking systems and spreadsheets, improving the sample tracking process for greater visibility.
Coordinate shipping of product samples to creative teams and communicate tracking details.
Work closely with inventory and logistics teams to provide insights on product availability and troubleshoot bottlenecks in inventory management.
Ensure product prices align with planning directives, assisting in data entry, quality assurance, and troubleshooting of pricing and inventory issues.
Customer Service & Escalation Management:
Act as a point of contact for customer service teams, addressing order concerns and resolving issues related to promotions, loyalty programs, and failed orders in real-time.
Handle escalations around promo code issues and provide timely solutions.
Engage with customers to address feedback and improve overall customer satisfaction.
Investigate and resolve questions forwarded by the CS around products
Reporting, Troubleshooting & Process Improvement:
Generate, analyze, and present inventory and logistics reports to stakeholders.
Monitor best-selling products and collaborate with teams on replenishment opportunities.
Identify opportunities to streamline processes and enhance operational efficiencies, sharing recommendations for optimization and scalability.
Amazon Brand Store Management:
Manage the Hard Rock Amazon Brand Store, launching new products, optimizing listings with images, and removing out-of-stock or slow-moving items.
Create and manage Amazon sales promotions to align with the broader online store strategy.
Monitor order feedback, returns, and complaints, ensuring timely resolution.
Marketing operations:
Assist in the creation, execution, and auditing of eCommerce promotions across storefronts including Meta, Amazon, SFCC, and email marketing.
Collaborate with the Ecommerce Marketing Manager to align promotions with the ecommerce marketing calendar and ensure consistent messaging across platforms.
Payment Processing:
Monitor fraudulent transactions through Stripe and PayPal, processing refunds and chargebacks as needed.
Generate monthly reports on refunds, providing insights and context to track trends and improve processes.
Logistics & Order Fulfillment:
Work within the FedEx portal to monitor and resolve order fulfillment issues, including address errors and backorders.
Communicate order updates to the customer service team and ensure any required refunds are processed promptly.
Audit backordered items, ensuring alignment between inventory systems and onsite availability, coordinating with inventory planners to resolve discrepancies.
Other Responsibilities:
Participate in special projects aimed at optimizing and scaling eCommerce operations.
Support the overall growth of the eCommerce business by contributing to process improvements and operational best practices.
Maintain standard operating procedures for key functions including product management
QualificationsTechnical Skills:
E-commerce platform expertise or demonstrated ability to work with technology platforms: preferred experience with ecommerce platforms such as Salesforce Commerce Cloud, Adobe/Magento, Shopify, or similar.
Digital asset management (DAM) systems: Knowledge of DAM tools for organizing and storing product images, videos, and other media.
Basic understanding of HTML and CSS for simple product page customizations.
Data entry and management: Accuracy and efficiency in data entry and management tasks.
Familiar with customer support tool such as Salesforce Service Cloud or similar platforms.
Soft Skills:
Problem-solving: Ability to identify and resolve issues related to product listings, orders, and customer inquiries.
Attention to detail: Meticulous approach to ensure product information is accurate and consistent.
Customer service orientation: Excellent communication and interpersonal skills to interact effectively with customers and internal teams.
Time management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Adaptability: Willingness to learn new technologies and processes as the e-commerce landscape evolves.
Communication: Demonstrated ability to communicate key information and update team on status of work.
Additional Considerations:
Experience: Previous experience in an e-commerce role or a similar field is preferred.
Education: A bachelor's degree in business administration, marketing, or a related field is a plus.
Additional Details
#IndeedHRI
#LI-Hybrid
#zipcorporate