Stericycle
Dispatcher
Stericycle, Spartanburg, South Carolina, United States, 29302
Starting Rate of Pay - $20.841st shift - Monday through Friday9am to 6pm with 1 hour lunchAmazing Benefit and Culture!Learn from the best teams in the industry!At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
* Provides highest level of customer service to all customers in line with Customer 1st objectives
* Monitor, process, and escalate SFDC cases to supervisor
* Assist walk-in customers
* Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
* Reviews driver's paperwork and files paperwork
* Review and updates routes, new customers based on daily communication, reroutes existing customers as required
* Ensures that routes are balanced daily
* Assists Trans Supervisor/Manager as needed/directed
* Update SAP data / notes
* Communicate performance standards and objectives
* Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
* Always maintains a safe and compliant workplace
* In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
* Perform other duties and responsibilities, as assigned
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
* Provides highest level of customer service to all customers in line with Customer 1st objectives
* Monitor, process, and escalate SFDC cases to supervisor
* Assist walk-in customers
* Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
* Reviews driver's paperwork and files paperwork
* Review and updates routes, new customers based on daily communication, reroutes existing customers as required
* Ensures that routes are balanced daily
* Assists Trans Supervisor/Manager as needed/directed
* Update SAP data / notes
* Communicate performance standards and objectives
* Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
* Always maintains a safe and compliant workplace
* In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
* Perform other duties and responsibilities, as assigned