Dispatcher

Starting Rate of Pay - $20.84

1st shift - Monday through Friday

9am to 6pm with 1 hour lunch

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Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops

* Provides highest level of customer service to all customers in line with Customer 1st objectives

* Monitor, process, and escalate SFDC cases to supervisor

* Assist walk-in customers

* Assists drivers with problems/issues as issues arise (during the day or at the end of the route)

* Reviews driver's paperwork and files paperwork

* Review and updates routes, new customers based on daily communication, reroutes existing customers as required

* Ensures that routes are balanced daily

* Assists Trans Supervisor/Manager as needed/directed

* Update SAP data / notes

* Communicate performance standards and objectives

* Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings

* Always maintains a safe and compliant workplace

* In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries

* Perform other duties and responsibilities, as assigned