Cloud -Infra -Operations Delivery Director

Primary Job Functions:Responsible for the success of network services. This includes, but is not limited to:Responsibility for the success of the regional support, data center, voice, network operations center, situation management, global wireless, and global WAN teamsLead and ensure success for over two hundred supporting resources in multiple global locations.Ensure teams are meeting technology refresh, incident management, request management, problem management, asset management, audit, and documentation commitmentsEnsure contract, finance, and service level agreements (SLAs) are being metEnsure teams are properly supported and solutions are implemented prior to delivering new technologies to the environment (e.g.: training, run books, monitoring, management tools, reporting, billing, etc.)Ensure teams are meeting configuration, asset management, vulnerability management, PCI, and internal audit commitmentsIdentify and ensure proper reporting and key performance indicators are in placeEnsure proper process and procedures are in place to reduce overall risk to the serviceIdentify deficiencies within the service, directly create action plans, and provide appropriate oversight of actions plans to completionSupport major outage remediation effortsReview/approve service outage root cause analysis (RCA) documents and action plansEnsure timely and accurate communications to the customer and the account are occurringCollaborate with the customers other strategic partners as required to ensure successful delivery of network servicesConduct resource planning and forecastingBudget responsibilityIdentify and assist remediation efforts to ensure supporting Capgemini & customer organizations are properly supporting the network service (e.g.: procurement, tooling, facilities, telco providers, & etc.)Recruits, develops, coaches, and counsels subordinatesProvide strategic vision, direction, and motivationSecondary Job Functions:Assist the Capgemini and customer account executives with strategy and other duties as assignedCorrespond regularly with Capgemini and the customers senior managementAssist service delivery managers with resolving raised issuesAssist, propose, and participate in employee functions and/or recognition plansPropose and communicate Capgemini services to the customerAssist the customer with business continuity planningProvide weekly communications to the Capgemini Account Executive and the customers Senior ManagersDirectorsAssist the supporting Capgemini organizations with:Resource modeling and pricingAutomation implementationBudget forecasting and new sales initiativesStatement of Work (SOW) creationContract amendmentsKey Responsibilities:Must have a deep technical skill of network services and can discuss technologies at an executive level. The candidates leadership will be counted upon for significant refresh planning, major incident resolution, communication with the customer, and to assist with proposals.Ability to effectively communicate issues, remediation plans, and status on major initiatives to all levels of leadershipAbility to direct and interact during major outages and/or initiativesAn understanding of basic project management principals is necessary due to the considerable number of projects that the candidates teams will be responsible to deliver. Must have the ability to review detailed project plans and identify major oversights.Ability to understand basic accounting principles and to forecast budgets and/or salesAbility to use Microsoft Office applicationsAbility to work evenings and weekends as requiredTravel requirements are expected 2-4 times per yearRequired Skills:Ability to work with non-IT savvy business partners as well as technical staffAbility to articulate challenges effectively to Capgemini and customer executivesAbility to construct action plans and provide oversight to ensure deliveryCandidate will possess a high-level of written, verbal, presentation & negotiation skillsResponsible to meet directed deadlines and superb attention to detailInitiative-taker with excellent time management skillsA big picture problem solver