Capgemini
Operations Delivery Director
Capgemini, Orlando, Florida, us, 32885
Job Title : Operations Delivery Director
Location : Orlando, FL
Travel : 25%
Job description:
Capgemini is an international information technology services company with annual revenues of EUR 22.5 billion and 340,000 employees in 50+ countries. As a leading strategic partner to companies around the world, we have used technology to enable business transformation for more than 50 years. We address the entire breadth of business needs, from strategy and design to managing operations.
Position Overview:
The available position is for a Senior Director of Network Operations to support a major enterprise Fortune 100 customer. The candidate will be required to reside in the Orlando, FL area due to the requirements of the position. The main responsibility of the Senior Director of Network Operations will be to ensure that all facets of network operations are meeting/exceeding requirements set forth by Capgemini and the customer.
The Senior Director of Network Operations will be responsible for the global delivery of network services provided by regional support, data center, voice, network operations center, situation management, global wireless and global WAN teams directly supporting the Capgemini managed network services.
Primary Job Functions:
Responsible for the success of network services.
Lead and ensure success for over two hundred supporting resources in multiple global locations.
Ensure teams are meeting technology refresh, incident management, request management, problem management, asset management, audit, and documentation commitments.
Ensure contract, finance, and service level agreements (SLAs) are being met.
Ensure teams are properly supported and solutions are implemented prior to delivering new technologies to the environment.
Identify deficiencies within the service, directly create action plans, and provide appropriate oversight of action plans to completion.
Support major outage remediation efforts.
Review/approve service outage root cause analysis (RCA) documents and action plans.
Ensure timely and accurate communications to the customer and the account are occurring.
Collaborate with the customer’s other strategic partners as required to ensure successful delivery of network services.
Conduct resource planning and forecasting.
Budget responsibility.
Recruit, develop, coach, and counsel subordinates.
Provide strategic vision, direction, and motivation.
Education / Experience:
5+ years as a director, senior manager or service delivery manager supporting network services required.
10+ years of direct IT management experience required.
Direct experience with leading multiple teams and multiple services concurrently required.
BA/BS Degree required.
Understanding of general data center, voice, security, wireless, LAN, WAN, situation management, and other general network services technologies and practices are expected.
Industry certifications (e.g.: CCNA, CCNP, CISSP, ITIL) a plus.
Key Responsibilities:
Must be a strong leader who can run multiple work simultaneously.
Must have a deep technical skill of network services and can discuss technologies at an executive level.
Ability to effectively communicate issues, remediation plans, and status on major initiatives to all levels of leadership.
Ability to direct and interact during major outages and/or initiatives.
Ability to understand basic accounting principles and to forecast budgets and/or sales.
Ability to use Microsoft Office applications.
Ability to work evenings and weekends as required.
Travel requirements are expected 2-4 times per year.
Required Skills:
Ability to work with non-IT savvy business partners as well as technical staff.
Ability to articulate challenges effectively to Capgemini and customer executives.
Candidate will possess a high-level of written, verbal, presentation & negotiation skills.
Responsible to meet directed deadlines and superb attention to detail.
Initiative-taker with excellent time management skills.
A big picture problem solver.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world.
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.
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Location : Orlando, FL
Travel : 25%
Job description:
Capgemini is an international information technology services company with annual revenues of EUR 22.5 billion and 340,000 employees in 50+ countries. As a leading strategic partner to companies around the world, we have used technology to enable business transformation for more than 50 years. We address the entire breadth of business needs, from strategy and design to managing operations.
Position Overview:
The available position is for a Senior Director of Network Operations to support a major enterprise Fortune 100 customer. The candidate will be required to reside in the Orlando, FL area due to the requirements of the position. The main responsibility of the Senior Director of Network Operations will be to ensure that all facets of network operations are meeting/exceeding requirements set forth by Capgemini and the customer.
The Senior Director of Network Operations will be responsible for the global delivery of network services provided by regional support, data center, voice, network operations center, situation management, global wireless and global WAN teams directly supporting the Capgemini managed network services.
Primary Job Functions:
Responsible for the success of network services.
Lead and ensure success for over two hundred supporting resources in multiple global locations.
Ensure teams are meeting technology refresh, incident management, request management, problem management, asset management, audit, and documentation commitments.
Ensure contract, finance, and service level agreements (SLAs) are being met.
Ensure teams are properly supported and solutions are implemented prior to delivering new technologies to the environment.
Identify deficiencies within the service, directly create action plans, and provide appropriate oversight of action plans to completion.
Support major outage remediation efforts.
Review/approve service outage root cause analysis (RCA) documents and action plans.
Ensure timely and accurate communications to the customer and the account are occurring.
Collaborate with the customer’s other strategic partners as required to ensure successful delivery of network services.
Conduct resource planning and forecasting.
Budget responsibility.
Recruit, develop, coach, and counsel subordinates.
Provide strategic vision, direction, and motivation.
Education / Experience:
5+ years as a director, senior manager or service delivery manager supporting network services required.
10+ years of direct IT management experience required.
Direct experience with leading multiple teams and multiple services concurrently required.
BA/BS Degree required.
Understanding of general data center, voice, security, wireless, LAN, WAN, situation management, and other general network services technologies and practices are expected.
Industry certifications (e.g.: CCNA, CCNP, CISSP, ITIL) a plus.
Key Responsibilities:
Must be a strong leader who can run multiple work simultaneously.
Must have a deep technical skill of network services and can discuss technologies at an executive level.
Ability to effectively communicate issues, remediation plans, and status on major initiatives to all levels of leadership.
Ability to direct and interact during major outages and/or initiatives.
Ability to understand basic accounting principles and to forecast budgets and/or sales.
Ability to use Microsoft Office applications.
Ability to work evenings and weekends as required.
Travel requirements are expected 2-4 times per year.
Required Skills:
Ability to work with non-IT savvy business partners as well as technical staff.
Ability to articulate challenges effectively to Capgemini and customer executives.
Candidate will possess a high-level of written, verbal, presentation & negotiation skills.
Responsible to meet directed deadlines and superb attention to detail.
Initiative-taker with excellent time management skills.
A big picture problem solver.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world.
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.
#J-18808-Ljbffr