LANVERA GROUP INC ET AL
Desktop Support Engineer
LANVERA GROUP INC ET AL, Coppell, Texas, United States, 75019
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*Desktop Support Engineer * CONTRACT
Location: Coppell, Texas *Job Type: * Contract -100% onsite 6 + months with possible conversion to Full-Time **Relocation: No
**The Company: Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices and other business critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets. Although time to market is always important, Lanvera s primary focus is building long-term high-quality systems where a culture of excellence reverberates through all that we do.
**Job Summary: We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to continue learning and provide valuable insight as a key member of the team. This role requires the engineer to be on-site 100% of the time to ensure prompt and effective resolution of technical problems.
Key Responsibilities: ](http://www.lanvera.com/)
Provide on-site technical support for desktop computers, laptops, printers, and other peripheralsInstall, configure, and maintain operating systems, software applications, and hardware componentsTroubleshoot and resolve hardware, software, and network issues in a timely mannerAssist with the setup and deployment of new equipment and technologyPerform regular maintenance and updates to ensure optimal performance of IT systemsDocument and track all support requests and resolutions using a ticketing systemCollaborate with other IT team members to address complex technical issuesProvide training and guidance to end-users on best practices and IT policiesEnsure compliance with company IT policies and security protocolsDevelop and leverage application centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and drive informed decisionsOffer an outstanding customer experience to all employees
Qualifications:
Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Proven experience as a Desktop Support Engineer or similar role (3+ years)
Strong knowledge of Windows and macOS operating systems
*Desktop Support Engineer * CONTRACT
Location: Coppell, Texas *Job Type: * Contract -100% onsite 6 + months with possible conversion to Full-Time **Relocation: No
**The Company: Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices and other business critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets. Although time to market is always important, Lanvera s primary focus is building long-term high-quality systems where a culture of excellence reverberates through all that we do.
**Job Summary: We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to continue learning and provide valuable insight as a key member of the team. This role requires the engineer to be on-site 100% of the time to ensure prompt and effective resolution of technical problems.
Key Responsibilities: ](http://www.lanvera.com/)
Provide on-site technical support for desktop computers, laptops, printers, and other peripheralsInstall, configure, and maintain operating systems, software applications, and hardware componentsTroubleshoot and resolve hardware, software, and network issues in a timely mannerAssist with the setup and deployment of new equipment and technologyPerform regular maintenance and updates to ensure optimal performance of IT systemsDocument and track all support requests and resolutions using a ticketing systemCollaborate with other IT team members to address complex technical issuesProvide training and guidance to end-users on best practices and IT policiesEnsure compliance with company IT policies and security protocolsDevelop and leverage application centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and drive informed decisionsOffer an outstanding customer experience to all employees
Qualifications:
Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Proven experience as a Desktop Support Engineer or similar role (3+ years)
Strong knowledge of Windows and macOS operating systems