ArcBest
Business Development Representative - SMB
ArcBest, Fayetteville, Arkansas, us, 72702
ArcBest® is a multibillion-dollar integrated logistics company that leverages our technology and full suite of shipping and logistics solutions to meet our customers’ supply chain needs. In 2021, ArcBest acquired MoLo Solutions, one of the fastest-growing truckload brokerages in North America. MoLo is known industry-wide for excellent customer service and trusted carrier relationships. These deep, trusted carrier relationships added committed capacity, high-volume freight programs, drop and hook capabilities and more consistent performance to ArcBest’s already robust truckload network. ArcBest’s large customer base also gave these carriers access to more consistent freight to keep their trucks moving — a win-win situation. Discover something different. Find your future at ArcBest today.
Currently, we are looking for a Business Development Representative - SMB to join the ArcBest team. The Business Development Representative - SMB builds their own portfolio of small to medium sized customers across North America, with the opportunity to solicit any region and/or vertical in North America. Our current customers range from different verticals, including but not limited to, food and beverage, consumer packaged goods, construction, and retail. The Business Development Representative - SMB prospects customers, actively sells ArcBest transportation services, and develops relationships with accounts. This position is the main point of contact for customer interactions, and works cross-functionally with the modal operations and carrier sales departments.
Your contribution may include:
Research new leads by utilizing customer databases and customer relationship management software
Prospect small to medium sized customers through cold calling and email communication
Uncover customer needs while successfully positioning all ArcBest services, including but not limited to, truckload, less-than-truckload, and managed transportation
Act as a consultant to customers to build and maintain customer relationships
Maximize operational efficiencies for customer shipments by using the transportation management software
Proactively identify issues and resolve problems to uphold our commitment to service
Collaborate cross-functionally with carrier sales, yield management, and modal operations departments
Assist and oversee revenue collection process as needed
Effectively support teammates’ accounts when necessary
Other duties and projects, as assigned
As a Business Development Representative - SMB, you will be a member of the ArcBest Sales team. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.
Ready to apply? Before doing so, please make sure you meet the minimum requirements:
Education:
Bachelor's Degree, preferred
Experience:
Previous customer sales, operations, or service experience, preferred
Additional Requirements
Ability to multi-task with a high attention to detail
Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders
Ability to thrive in a fast-paced environment and meet performance metrics
Confident decision-making and problem-solving skills
Entrepreneurial, sales-minded, and coachable individual with a strong work ethic
Excellent time management skills to prioritize and maximize workload to meet deadlines
Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customers
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [1] accommodation@arcb.com. An Equal Opportunity Employer including Vet/Disability."
References
Visible links
mailto:accommodation@arcb.com"
An Equal Opportunity Employer M/F/Vet/Disability
Currently, we are looking for a Business Development Representative - SMB to join the ArcBest team. The Business Development Representative - SMB builds their own portfolio of small to medium sized customers across North America, with the opportunity to solicit any region and/or vertical in North America. Our current customers range from different verticals, including but not limited to, food and beverage, consumer packaged goods, construction, and retail. The Business Development Representative - SMB prospects customers, actively sells ArcBest transportation services, and develops relationships with accounts. This position is the main point of contact for customer interactions, and works cross-functionally with the modal operations and carrier sales departments.
Your contribution may include:
Research new leads by utilizing customer databases and customer relationship management software
Prospect small to medium sized customers through cold calling and email communication
Uncover customer needs while successfully positioning all ArcBest services, including but not limited to, truckload, less-than-truckload, and managed transportation
Act as a consultant to customers to build and maintain customer relationships
Maximize operational efficiencies for customer shipments by using the transportation management software
Proactively identify issues and resolve problems to uphold our commitment to service
Collaborate cross-functionally with carrier sales, yield management, and modal operations departments
Assist and oversee revenue collection process as needed
Effectively support teammates’ accounts when necessary
Other duties and projects, as assigned
As a Business Development Representative - SMB, you will be a member of the ArcBest Sales team. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.
Ready to apply? Before doing so, please make sure you meet the minimum requirements:
Education:
Bachelor's Degree, preferred
Experience:
Previous customer sales, operations, or service experience, preferred
Additional Requirements
Ability to multi-task with a high attention to detail
Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders
Ability to thrive in a fast-paced environment and meet performance metrics
Confident decision-making and problem-solving skills
Entrepreneurial, sales-minded, and coachable individual with a strong work ethic
Excellent time management skills to prioritize and maximize workload to meet deadlines
Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customers
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [1] accommodation@arcb.com. An Equal Opportunity Employer including Vet/Disability."
References
Visible links
mailto:accommodation@arcb.com"
An Equal Opportunity Employer M/F/Vet/Disability