Management and Program Analyst

Summary This position is located in the Office of Process Improvement in the Office of the Deputy Commissioner responsible for Patent Quality. The employee serves as a resource in the development and implementation of performance excellence management policies, tools and initiatives. Also, serves as a senior analyst and adviser on continuous improvement, quality, strategy, program, and project management matters. Responsibilities The physical worksite for this position is located in Alexandria, Virginia.This position is telework eligible per agency and business unit discretion/policy. The individual selected for this position will… Serve as an expert in the process improvement function and will be tasked with solving significant issues complicated by interfaces and inter-relationships between and among program systems, functions, policies, within and across business units. You're a problem solver who can develop and implement process and organizational excellence management policies, tools, and initiatives that promote effect and continuous process improvement initiatives to improve the overall performance of the organization. You're detail oriented and can evaluate the effectiveness of Patent programs by implementing proactive, systematic and standardized program reviews through the application of proven Lean Six Sigma quality improvement methodologies. Conduct directed and routine quality process reviews to evaluate process and program performance against internal criteria, established procedures and industry best practices, to include Malcolm Baldridge Performance Excellence framework. Requirements Conditions of Employment Qualifications You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at General Schedule Qualification Standards (opm.gov) Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-13. Specialized experience for this position includes: Serving as an expert in the Strategy, Quality, and the Lean Six Sigma process improvement methodologies and is tasked with solving significant issues complicated by interfaces and inter-relationships between program systems, functions, policies and other critical factors. Is an advisor employing advanced qualitative and quantitative program evaluation techniques to conduct continuous improvement engagements, analyze findings, and make recommendations on substantive operating programs that require knowledge of the mission, and organization. Formal training and demonstrated experience to the Black Belt level of Lean Six Sigma is highly desired. Must have experience evaluating the effectiveness of business programs by implementing proactive, systematic and standardized program reviews against internal criteria, procedures and industry best practices such as the Malcolm Baldrige Performance Excellence framework or other recognized Quality Management System. Must have demonstrated skills in effective facilitation of cross functional teams to elicit voice of the business, voice of the customer, and ideation information. Communication, collaboration, and presentation skills should be evidenced by an ability to work with any level and department of the organization. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Education may not be substituted for specialized experience at this grade level. Additional Information Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. This is a Non Bargaining Unit position. This is a Public Trust position and has a risk level designation of "moderate". Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation. The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice. Relocation Expenses are not authorized and will not be paid. CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: OPM CTAP/ICTAP. CTAP/ICTAP documentation requirements are listed in the 'Required Documents' section of this announcement. More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued. All application materials become the property of the United States Patent and Trademark Office. USPTO Job Applicants requiring reasonable accommodation for any part of the application and hiring process should request accommodation(s) from the USPTO at USPTO Reasonable Accommodations. The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity & Diversity via email (oeeod@uspto.gov) or phone (571-272-8292).