SCCU
Assistant Manager, Loan Servicing
SCCU, Melbourne, Florida, United States, 32935
Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for an
Assistant Manager (Loan Servicing)
to join our ONESCCU team at
Melbourne HQ ! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!
Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.
SCCU Team Member Benefits:
ONESCCU annual bonus available!Medical, Dental, & Vision InsuranceHSA (Health Savings Account) with SCCU matching contributionSCCU Paid Long Term and Short Term Disability coverageSCCU Paid Term Life InsuranceEmployee Assistance Program (EAP)Paid Time Off401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributionsTuition Reimbursement ProgramHybrid Work Schedule with 2 days in Office office requiredSCCU Team Member financial discounts & perks (save money every month!):
Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half priceFixed low rate credit card-
5.99%,
if approvedFREE
Identify Theft Protection!No fee
SCCU accountsAssistant Manager, Loan Servicing Salary Range
$30.25 - $32.22Assistant Manager, Loan Services Principal Duties and Responsibilities
Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels. Establishes production goals and sets expectations for staff to adhere to in order to meet service levels. Serves as subject matter expert and escalation point for Escrow & Insurance processing, Investor Reporting, Credit Reporting and loan servicing processing procedures and issue resolution.Identifies trends, anomalies, or risk(s) within the loan portfolio that may pose a risk to the credit union or members and makes recommendations for system corrections and process improvements to prevent future anomalies or risk(s) from occurring in conjunction with various cross functional teams involved in loan sales/processing.Makes recommendations regarding the automation of servicing procedures using available technologies and system applications or 3rd party vendors. Proposes enhancements to work methods or procedures to improve process efficiency and/or the quality of results.Ensures that SCCU is in compliance with all reporting, communication, and servicing requirements as outlined in local, state, and federal regulations, as well as with Investors FNMA, FHMLC, and FHLB. Coordinates and communicates with employees regarding changes in loan servicing policies/procedures, laws/regulations for all escrow analysis and reporting requirements as outlined in the Real Estate Settlement Procedures Act (RESPA).Ensures that escrow and insurance premiums are paid promptly and accurately (property taxes, hazard insurance, flood insurance, private mortgage insurance (PMI) and other collateral protection insurance. Ensures completion of the annual escrow analysis with accurate and timely reporting.Ensures that member inquiries are responded to in a timely manner.Ensures that the functions involving Fannie Mae, Freddie Mac, FHLB and other secondary investor reporting and reconciliations are completed on a daily and monthly basis.Monitors and ensures the monthly reporting to the credit bureau is in compliance with the FACT Act, the Bank Secrecy Act and regulatory requirements.Provides required statistics and research to Internal and External auditors.Collaborates with management to ensure that the Loan Servicing Department meets its member service standards and ensures efficient workflow and cross training is provided.Participates in setting production goals for direct reports. Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels.Assistant Manager, Loan Servicing Minimum Qualifications
3-5 years prior experience in a financial institution supporting consumer or mortgage loan products and/or performing a full range of Loan Servicing functions is required with experience in Lead or Senior Servicing position preferred.Experience and knowledge in escrow, insurance, investor reporting and credit bureau reporting is preferred.Two-year degree in business/finance related management is preferred, plus additional course work gained through attendance at vocational, technical or business school or equivalent experience required.Hours
Must be available M - F 8:00 am - 7:00 pm, and rotating Saturdays 9:00am - 3:00 pm
Assistant Manager (Loan Servicing)
to join our ONESCCU team at
Melbourne HQ ! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!
Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.
SCCU Team Member Benefits:
ONESCCU annual bonus available!Medical, Dental, & Vision InsuranceHSA (Health Savings Account) with SCCU matching contributionSCCU Paid Long Term and Short Term Disability coverageSCCU Paid Term Life InsuranceEmployee Assistance Program (EAP)Paid Time Off401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributionsTuition Reimbursement ProgramHybrid Work Schedule with 2 days in Office office requiredSCCU Team Member financial discounts & perks (save money every month!):
Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half priceFixed low rate credit card-
5.99%,
if approvedFREE
Identify Theft Protection!No fee
SCCU accountsAssistant Manager, Loan Servicing Salary Range
$30.25 - $32.22Assistant Manager, Loan Services Principal Duties and Responsibilities
Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels. Establishes production goals and sets expectations for staff to adhere to in order to meet service levels. Serves as subject matter expert and escalation point for Escrow & Insurance processing, Investor Reporting, Credit Reporting and loan servicing processing procedures and issue resolution.Identifies trends, anomalies, or risk(s) within the loan portfolio that may pose a risk to the credit union or members and makes recommendations for system corrections and process improvements to prevent future anomalies or risk(s) from occurring in conjunction with various cross functional teams involved in loan sales/processing.Makes recommendations regarding the automation of servicing procedures using available technologies and system applications or 3rd party vendors. Proposes enhancements to work methods or procedures to improve process efficiency and/or the quality of results.Ensures that SCCU is in compliance with all reporting, communication, and servicing requirements as outlined in local, state, and federal regulations, as well as with Investors FNMA, FHMLC, and FHLB. Coordinates and communicates with employees regarding changes in loan servicing policies/procedures, laws/regulations for all escrow analysis and reporting requirements as outlined in the Real Estate Settlement Procedures Act (RESPA).Ensures that escrow and insurance premiums are paid promptly and accurately (property taxes, hazard insurance, flood insurance, private mortgage insurance (PMI) and other collateral protection insurance. Ensures completion of the annual escrow analysis with accurate and timely reporting.Ensures that member inquiries are responded to in a timely manner.Ensures that the functions involving Fannie Mae, Freddie Mac, FHLB and other secondary investor reporting and reconciliations are completed on a daily and monthly basis.Monitors and ensures the monthly reporting to the credit bureau is in compliance with the FACT Act, the Bank Secrecy Act and regulatory requirements.Provides required statistics and research to Internal and External auditors.Collaborates with management to ensure that the Loan Servicing Department meets its member service standards and ensures efficient workflow and cross training is provided.Participates in setting production goals for direct reports. Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels.Assistant Manager, Loan Servicing Minimum Qualifications
3-5 years prior experience in a financial institution supporting consumer or mortgage loan products and/or performing a full range of Loan Servicing functions is required with experience in Lead or Senior Servicing position preferred.Experience and knowledge in escrow, insurance, investor reporting and credit bureau reporting is preferred.Two-year degree in business/finance related management is preferred, plus additional course work gained through attendance at vocational, technical or business school or equivalent experience required.Hours
Must be available M - F 8:00 am - 7:00 pm, and rotating Saturdays 9:00am - 3:00 pm