Goodwill of WNY
Learning Management System (LMS) Administrator
Goodwill of WNY, Buffalo, New York, United States, 14206
In this role, you'll support the implementation of company-wide talent management initiatives designed to improve the ongoing talent development process and the efficiency and effectiveness of the organization. This position is the primary administrator of Goodwill’s Learning Management System (LMS). If you're ready to combine your passion for HR with meaningful work, seize this opportunity to grow with us! Apply now and be a part of something truly special.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
YOUR ROLE
This position’s key responsibilities include:
Monitors new hire training for Donated Goods Retail (DGR) employees and ensures timely completion and effectiveness of training. Follows up with the designated Training Manager responsible for training as necessary to ensure completion.Administers evaluations to trainees to assess training effectiveness and suggest ways to improve the learning experience.Primary administrator of Goodwill’s Learning Management System (LMS):Ensures that employees are enrolled in appropriate courses/modules based on position and regulatory requirements. Monitors course content, course completions, and evaluation processes to ensure processes are completed within given timeframes.Creates learning objectives in the system, including but not limited to, online e-learning classes, videos, curricula, and PDFs/materials as needed.Maintains data integrity rules and processes for the LMS.Investigates and resolves any data or system inconsistencies or discrepancies.Compiles metrics for monthly usage reporting and training content adoption.Develops standardized LMS operational SOPs.Ensures that training content is running properly at all times without interruption, quality degradation, and verifying there are no technical issues that could diminish the overall user experience.Provides end-user troubleshooting, issue remediation, technology request assistance and escalation management. Monitors reoccurring issues, system data, process gaps and proactively identifies potential opportunities of efficiencies and enhancements.Works with the Senior Director, Human Resources to ensure proper setup and system support for learning activities within the LMS.Creates and maintains compliant training records and files and ensures training schedules and documentation is up-to-date in accordance with laws, regulations, and company SOPs.Ensures all employees are compliant with state and federal training regulations (ie: annual sexual harassment training).Updates and/or maintains training and collateral resources, which includes, but is not limited to, training manuals, online knowledge base, reference guides and presentations.Local travel to multiple locations to perform job duties as needed.
WE ARE LOOKING FOR SOMEONE WHO:
Loves being a part of a team. You understand that we succeed or fail as a team. You are always ready to step beyond your responsibilities to go the extra mile to ensure that your team is successful.Able to build creditability easily. You excel with establishing partnerships with others and you’re a natural when it comes to building your creditability.Is a perpetual student. You challenge yourself. Whether closing a gap, developing a new skill, or staying ahead of your industry, you revel in the joy of learning and growing.Communicates effectively. You excel when interacting with others whether in-person, over the phone or through email.Solution oriented. You can’t help it, when something goes sideways, you have a “I will figure this out” mentality about you.Loves how we roll as an organization.Not everybody will and we’re ok with that - Want to figure out if you MUST work with us? How do our Core Values make you feel?Own it. We are motivated and responsible for our actions and results.Dare to Excel. We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.Be Bold, Be Courageous. When faced with a hurdle, we jump!Be extraordinary. We exceed expectations of clients, customers, and colleagues.We Win Together. We collaborate & celebrate. We drive forward as one team towards our mission.
WHAT YOU BRING TO THE ROLE
Associate’s Degree in Human Resources, Business Administration, or related field required. Bachelor’s Degree is highly preferred.Minimum of two (2) years of related experience in content management, learning, talent development or related role required.Experience with Articulate 360 and learning management systems required. Experience using UKG strongly preferred.Excellent verbal and written communication skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Ability to work on tasks concurrently in a fast-paced environment.Ability to act with integrity, professionalism, and confidentiality.
COMPENSATION:
Goodwill regularly evaluates our compensation and benefit packages to ensure we remain competitive. Starting pay will be based on a candidate’s experience, skills and education.
The pay range for this position is $21.00/hour-$25.00/hour
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
YOUR ROLE
This position’s key responsibilities include:
Monitors new hire training for Donated Goods Retail (DGR) employees and ensures timely completion and effectiveness of training. Follows up with the designated Training Manager responsible for training as necessary to ensure completion.Administers evaluations to trainees to assess training effectiveness and suggest ways to improve the learning experience.Primary administrator of Goodwill’s Learning Management System (LMS):Ensures that employees are enrolled in appropriate courses/modules based on position and regulatory requirements. Monitors course content, course completions, and evaluation processes to ensure processes are completed within given timeframes.Creates learning objectives in the system, including but not limited to, online e-learning classes, videos, curricula, and PDFs/materials as needed.Maintains data integrity rules and processes for the LMS.Investigates and resolves any data or system inconsistencies or discrepancies.Compiles metrics for monthly usage reporting and training content adoption.Develops standardized LMS operational SOPs.Ensures that training content is running properly at all times without interruption, quality degradation, and verifying there are no technical issues that could diminish the overall user experience.Provides end-user troubleshooting, issue remediation, technology request assistance and escalation management. Monitors reoccurring issues, system data, process gaps and proactively identifies potential opportunities of efficiencies and enhancements.Works with the Senior Director, Human Resources to ensure proper setup and system support for learning activities within the LMS.Creates and maintains compliant training records and files and ensures training schedules and documentation is up-to-date in accordance with laws, regulations, and company SOPs.Ensures all employees are compliant with state and federal training regulations (ie: annual sexual harassment training).Updates and/or maintains training and collateral resources, which includes, but is not limited to, training manuals, online knowledge base, reference guides and presentations.Local travel to multiple locations to perform job duties as needed.
WE ARE LOOKING FOR SOMEONE WHO:
Loves being a part of a team. You understand that we succeed or fail as a team. You are always ready to step beyond your responsibilities to go the extra mile to ensure that your team is successful.Able to build creditability easily. You excel with establishing partnerships with others and you’re a natural when it comes to building your creditability.Is a perpetual student. You challenge yourself. Whether closing a gap, developing a new skill, or staying ahead of your industry, you revel in the joy of learning and growing.Communicates effectively. You excel when interacting with others whether in-person, over the phone or through email.Solution oriented. You can’t help it, when something goes sideways, you have a “I will figure this out” mentality about you.Loves how we roll as an organization.Not everybody will and we’re ok with that - Want to figure out if you MUST work with us? How do our Core Values make you feel?Own it. We are motivated and responsible for our actions and results.Dare to Excel. We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.Be Bold, Be Courageous. When faced with a hurdle, we jump!Be extraordinary. We exceed expectations of clients, customers, and colleagues.We Win Together. We collaborate & celebrate. We drive forward as one team towards our mission.
WHAT YOU BRING TO THE ROLE
Associate’s Degree in Human Resources, Business Administration, or related field required. Bachelor’s Degree is highly preferred.Minimum of two (2) years of related experience in content management, learning, talent development or related role required.Experience with Articulate 360 and learning management systems required. Experience using UKG strongly preferred.Excellent verbal and written communication skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Ability to work on tasks concurrently in a fast-paced environment.Ability to act with integrity, professionalism, and confidentiality.
COMPENSATION:
Goodwill regularly evaluates our compensation and benefit packages to ensure we remain competitive. Starting pay will be based on a candidate’s experience, skills and education.
The pay range for this position is $21.00/hour-$25.00/hour