Field Support Technician I - III

Field Support Technician I - III at Ada County in Meridian, Idaho, United States Job Description Field Support Technician I - III Print (Apply ? Field Support Technician I - III Salary $50,960.00 - $69,680.00 Annually Location Meridian, ID Job Type Full-Time with Benefits Job Number 02344 Department Sheriff Division ECB- Business Systems Opening Date 10/15/2024 Closing Date 10/31/2024 11:59 PM Mountain + Description + Benefits + Questions General Summary Do you meet our minimum hiring standards? Check here ( before applying. The Field Support Technician provides individual computing and network support, and provides computer support internally to Ada County Sheriff's Office employees and partner agencies. Support is performed independently or within a team helpdesk ticketing environment. Support is done of, but not limited to, computer hardware, software, enterprise data communication systems, wireless devices, routers, switches, and mobile telephones and hotspot equipment. The incumbent will troubleshoot to detect and solve technical problems, install or update required hardware and software and recommend computer products or equipment to improve county productivity. The field support technician will be required to travel to remotely supported offices as needed to assist in IT projects such as computer lease returns, consolidation of office space, and phone system installation. Distinguishing Features The Field Support Technician I assignments are well defined and of limited scope and technical complexity, using standard procedures and techniques. Guidance is readily available from other team members or management. Schedules, milestones, and priorities are usually provided by management. The Field Support Technician II assignments are well defined and of moderate scope and technical complexity, where technical supervision provides an outline of the tasks to be performed and suggestions as to methods of approach and procedure to be followed. Guidance is readily available from other team members or management. Consults with team leader and/or management to develop schedules, milestones, and priorities. The Field Support Technician III Assignments are of a complex nature and require technical sophistication, including the generation and use of new techniques. Guidance is given in the form of general instructions on new assignments. Ensures that schedules, milestones, and priorities are compatible with other department goals and projects. May act as a team or project leader on smaller projects. Shift Information General Monday - Friday shift with some flexibility, this may include work outside normal assigned hours in the event of serious systems problems or on-call scheduling. BENEFITS Low cost medical, dental, and vision insurances Idaho PERSI retirement plan Deferred Compensation plan 457(b) with a County match of up to 3% Flexible Spending Accounts - Health and Dependent Care Post-Employment Health Plan - 50% of unused sick leave above 240 hours Employee Assistance Program (EAP) No cost basic life, accidental death, and short-term disability insurances Eleven (11) paid holidays annually Paid vacation leave, sick leave, and parental leave No cost gym access at three (3) County owned gym facilities Wellness Program Optional 401(k) and/or Roth IRA Visit adacounty.id.gov/Human-Resources/Employee-Benefits to view details regarding our full benefits package. Essential Functions Field Support Technician I + Services equipment and/or products on site to include, all preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups; + Interprets operation manuals to determine root cause of failures; + Documents preventative maintenance, down time, issues and time spent preparing reports for product movement; + Performs preventive maintenance with little supervision; + Orders, expedition and notifies management when replacement of equipment is necessary; + Diagnoses mechanical, hardware, software and systems failures; + Identifies and escalates design issues to engineering and management for resolution; + Provides technical support to county employee on operational or maintenance of system tool and/or equipment; + Identifies potential delays of technology and take appropriate actions to eliminate or minimize their cause and/or impact on the project and Ada County; + Maintains integrity and confidentiality in division and programs operations; + Protects confidentiality of records and information about staff; and use discretion when sharing any such information within legal confines; + Participates in appropriate in-service and workshop programs and attend any required meetings; + Displays the highest ethical and professional behavior in working with subordinates and supervisors; + Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; + Diagnoses and troubleshoots intermediate to complex issues dealing with computer operating systems, applications, hardware, networks, and analog/VoIP phone systems; + Troubleshoots and solve common Microsoft based platforms (Windows 7, Windows 10, Microsoft Office Suite, Etc.) and common hardware used throughout Ada County (Dell, Mac, and HP); + Troubleshoots wide area networking and local area networking problems; + Installs computer peripherals for users; + Gains feedback from customers about computer usage; + Runs reports to determine malfunctions that continue to occur; + Demonstrates excellent verbal and written communications skills; + Performs installations, upgrades, and modifications of computer hardware, software, phone systems, and network equipment; + Serves as an intermediary between end users and third party vendors for hardware and software support issues; + Documents support procedure within a helpdesk ticketing environment; + Recycles electronic devices such as, computers, servers, printers, and associated devices. Field Support Technician II + In addition to the above; + Reviews and recommends requests, claims, performance notices, and/or other actions related to technology which require written approval; + Conducts a self-inspection program to ensure compliance with Statutes, Ada County Policies and Regulations; + Monitors results of the technology activities through a tracking system, develop appropriate measurement devices and adjust to changes in performance; + Directs the preparation of reports and studies containing findings and recommendations related to technology; + Identifies significant design and/or technology project issues; direct the planning of analytical studies and preparation of reports and recommendations to define project issues; propose alternative technology. Field Support Technician III + In addition to the above; + Must be able to plan, organized and assign the work of the organizational department; + Manages overall operations related to technology and is responsible for its day-to-day activities; + Coordinates technology activities with various departments in order to expedite processes relevant to project requirements and schedules; + Reviews and recommend budgetary items; + Assesses staff training requirements necessary to accomplish program objectives, and target technical, administrative and management training needs on an annual basis; + Schedules training for assigned personnel; + Attends meetings regarding projects and improvement programs; + Participates with other staff in the development of long and To view full details and how to apply, please login or create a Job Seeker account