Central City Concern
SUDs Clinical Supervisor
Central City Concern, Portland, Oregon, United States, 97216
The Substance Use Disorder (SUD) Clinical Supervisor is responsible for providing support and expertise in SUD’s care. The primary responsibilities include providing clinical oversight and development of designated programs under the umbrella of SUD’s. The SUD’s Clinical Supervisor will have specific program development focuses as identified by the SUD’s leadership team. This classification can provide clinical supervision to CADC-R, CADC I, CADC II, CADC III, and PSS/CRM credentials.
You could be just the right applicant for this job Read all associated information and make sure to apply.
The SUD’s Clinical Supervisor may provide clinical support to a variety of programs within CCC as directed or needed. This position has access to mental health billing and service records.
Schedule: Monday-Friday 8:30am-5:00pm
Location: Blackburn Center
You may qualify for a HIRING BONUS!
Minimum Qualifications:
Must meet State guidelines for CADCII or CADCIII and be licensed/certified with appropriate board.Two (2) years of relevant experience in a SUDS setting is required.One (1) year of lead or supervisory responsibilities OR demonstrated leadership abilities from an internal directly-related role at CCC required.Outpatient and Dual Diagnosis experience preferred.QMHA-R preferred. To meet the credential requirement of QMHA-R, must be registered with MHACBO to meet, at minimum, QMHA-R requirements.Must have current CPR certification prior to start.Must meet CCC privileging requirements as required by FTCA.Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.Will be required to be available by cell phone for work. Cell phone to either be provided by Central City Concern or maintained on employee’s device.Must have reliable access to transportation for regular outreach activities. If using a vehicle for agency use: Must possess a current driver’s license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy; pass an initial driver training within 60 days of being an approved driver and continued recertification training; and maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.Proficient in Microsoft Office software (Excel, Word, PowerPoint, Access and Microsoft Outlook).Experience with office machines (Fax, photocopier, printers, postage machines, etc.).Must be able to work under stressful conditions.Must be able to work variable work hours.Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.Must adhere to agency’s non-discrimination policies.Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations, and treat individuals with respect and dignity.
Essential Duties and Responsibilities:
This position requires flexibility of hours, independent decision-making, program planning, clinical supervision, quality management, and liaising with outside agencies.
Policy and Procedure/Compliance
Monitor clinic compliance with all CCC policies and procedures, and contractual requirements. Develop and implement additional policies and procedures as needed to ensure effective operations, upon approval.Process client grievances and incident reports in a timely manner.Maintain an up to date knowledge of all Oregon Administrative rules that govern the program in which position has oversight responsibility.Ensure up to date knowledge of Behavior Health policy manual, and engage with Compliance partner for preparation of audit activities.Ensure that clinical practices are in alignment with contracts and regulatory compliance to include but not limited to access timelines, authorizations, length of stay, medical necessity etc.
Clinical Excellence
Work collaboratively with SUDS leadership to envision and guide high quality, person centered and trauma informed services across the SUDS treatment continuum.Collaborate with other CCC Health Services program supervisors/managers in appropriate internal triage and referral processes, ensuring CCCHS’s high and medium complexity individuals are seamlessly routed to the most appropriate level of care.Provide and document at least 2 hours of supervision per month for each full-time staff. The two hours must include one hour of face-to-face contact for each person supervised, or a proportional level of supervision for part-time staff providing clinical or other support services to clients.Conduct and document ASAM assessments, Mental Health Assessments (where qualified), including mental status exam, risk assessment, DSM diagnosis, and clinical formulation.Provide crisis intervention support for clinical team and clients as needed.Provide clinical consultation and care planning during daily clinic operations.Ensure the clinical and compliance efficacy of clinical documentation of clinical direct reports and perform regular chart reviews and audits.Ensure oversight and competency review of clinical competency of staff in the main functions of their clinical role such as but not limited to: assessment, diagnosis, care planning, service prescription, level of care placement, medical necessity, discharge planning, care coordination, group therapy, individual therapy, motivational interviewing.Identify and coordinate staff training needs, and collaborate with other SUDS or MH leaders to training plans. May conduct or facilitate trainings for clinical staff as needed.Evaluate clinical competency through direct observation of clinical services and document regularly. Create collaborative professional development plans with clinical care staff.Engage in regular professional development activities to include completion of CEU’s, trainings to increase clinical competencies, trainings on innovative SUDs care models and train the trainer programs.Offer clinical support to CADC’s and CRM’s (and QMHP’s/QMHA’s where qualified) in the SUDS, primary care and mental health service lines, as well as minimally within SUDS and housing as needed.Ensure clinical staff are utilizing evidence based and modern clinical approaches that support the agency philosophy of care to include but not limited to harm reduction strategies, client centered care, collaborative care planning, collaborative documentation, trauma informed care, MAT/MSR, peer support etc.
Operational and Financial Excellence
Coordinate and monitor operation of SUDS programs; including adequate and appropriate staffing, ensuring the continuation of clinical services, including access and referrals.Collaborate with operational leadership on ensuring compliance with grants and contracts. This includes completion and submission of reports of utilization and outcome measures to external contractors.Collaborate with operational leaders on clinical utilization expectations of direct reports or direct care staff, and engage in performance improvement activities to ensure appropriate use of clinical resources.Participate in project management activities to increase operational performance of the program or clinic, engage in activities as assigned and meet deadlines in operational improvement plans.Promote continuous quality improvement to SUDS services as well as collaboratively build new programming/services as is appropriate.Use clinic data platforms and tools to inform clinical outcomes, improve workflows and increase clinical utilization and quality of services.Use clinic data platforms to engage staff in data driven supervision techniques.
System of Care Relationships
Be liaison with partnering agencies and programs, and attend community meetings as assigned.Participate in clinical staff meetings and case conferences with internal team members and external partners in order to utilize interdisciplinary expertise and facilitate individual care plans for clients.Engage in proactive community networking to ensure seamless transitions of care for clients with external partners.Engage in and maintain positive and proactive relationships with referents and funders to ensure holistic and wrap around care of clients and to further the programs/clinic’s relationship with a Recovery Oriented System of Care.
Supervisory Activities
Review, code, and process all invoices, time sheets, requisitions, and check requests, and forward to CCC Administrative Office in a timely manner per Accounting and HR policies.Engage in recruiting and hiring of new staff, collaborate closely with HRBP to ensure staff wellness, engagement and high level of performance.Create onboarding and training plans for all new staff, ensuring clinical competency demonstration during early employment.Provide coverage for direct care services during time of staff vacancies, and provide coverage as needed for direct care services.Ensure clinical privileging requirements are met for all direct reports pursuant to CCC’s Privileging Policy.Plan and facilitate regular staff meetings and group supervision sessions. Maintain effective communication with all CCC staff.Attend all mandatory CCC trainings in a timely manner.Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.Maintain an up to date knowledge of all Oregon Administrative rules that govern the program in which position has oversight responsibility.Perform other duties as assigned.
Skills and Abilities:
Knowledge, education, training, skills and supervisory experience in a SUDS outpatient care and knowledge of higher level of care placement and integrated clinical care model.Knowledge, education, training, skills and experience in providing and supervising services in a highly diverse work environment to a highly diverse and mostly homeless population.Advanced knowledge and skills in counseling and assessment techniques, ability to develop these skills in others.Advanced knowledge and skills in SUDS and dual diagnosis treatment methods, Evidenced Based Practices and modernized models of care.Ability to manage reporting on outcome measures and key indicators.Ability to consider the impacts and outcomes for underserved communities during decision-making processes.Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.Ability to understand low barrier access to services and housing for individuals experiencing chronic homelessness and impacts of substance use and mental health disorders.Ability to prioritize access to services and housing based on acuity and need.Knowledge of de-escalation methods or ability to be trained in de-escalation methods.Ability to work effectively and efficiently in an environment subject to ambiguity and change.Advanced and proven ability to provide leadership, and understanding of change management practices.Ability to demonstrate high clinical decision-making competency, and apply ethical decision-making models.Computer skills necessary to accomplish duties.Ability to work effectively with peers, individual clients and groups.Ability to speak in public, facilitate meetings, create and deliver training, facilitate group supervision and prepare presentations, and facilitate multi-disciplinary staffing’s.Ability to teach the skills of case consultation, case presentation, clinical rounding and multi-disciplinary care planning.Ability to create and monitor an action plan, ensuring all key contributors are able to deliver on action items.Ability to work as a team member, remain flexible and to establish priorities as a group.Ability to maintain accurate records and necessary paperwork.Ability to communicate clearly and concisely, both orally and in writing.Creative, innovative, and progressive problem-solver.Ability to work effectively with a diverse population.Ability to work independently, manage time, prioritize the workload, problem-solve, and complete tasks in a timely fashion.Ability to multi-task and remain calm in a busy and stressful environment.Ability to be a detail oriented, flexible, dependable, positive team player.Ability to display a non-judgmental attitude.Knowledge of community and social service agencies.Sufficient manual dexterity and physical ability to perform assigned tasks.Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, and co-workers.
Benefits at Central City Concern offered to our employees!
Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.
Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!11 paid Holidays + 2 Personal Holidays to be used at the employee’s discretion.Comprehensive Medical, Vision, and Dental insurance coverage.Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!Sabbatical Program offering extended time off at years 7, 14, and 21.
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.
CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.
Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.
Licenses & CertificationsRequiredCADC IIICADC IIPreferredQMHA-R
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
You could be just the right applicant for this job Read all associated information and make sure to apply.
The SUD’s Clinical Supervisor may provide clinical support to a variety of programs within CCC as directed or needed. This position has access to mental health billing and service records.
Schedule: Monday-Friday 8:30am-5:00pm
Location: Blackburn Center
You may qualify for a HIRING BONUS!
Minimum Qualifications:
Must meet State guidelines for CADCII or CADCIII and be licensed/certified with appropriate board.Two (2) years of relevant experience in a SUDS setting is required.One (1) year of lead or supervisory responsibilities OR demonstrated leadership abilities from an internal directly-related role at CCC required.Outpatient and Dual Diagnosis experience preferred.QMHA-R preferred. To meet the credential requirement of QMHA-R, must be registered with MHACBO to meet, at minimum, QMHA-R requirements.Must have current CPR certification prior to start.Must meet CCC privileging requirements as required by FTCA.Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.Will be required to be available by cell phone for work. Cell phone to either be provided by Central City Concern or maintained on employee’s device.Must have reliable access to transportation for regular outreach activities. If using a vehicle for agency use: Must possess a current driver’s license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy; pass an initial driver training within 60 days of being an approved driver and continued recertification training; and maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.Proficient in Microsoft Office software (Excel, Word, PowerPoint, Access and Microsoft Outlook).Experience with office machines (Fax, photocopier, printers, postage machines, etc.).Must be able to work under stressful conditions.Must be able to work variable work hours.Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.Must adhere to agency’s non-discrimination policies.Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations, and treat individuals with respect and dignity.
Essential Duties and Responsibilities:
This position requires flexibility of hours, independent decision-making, program planning, clinical supervision, quality management, and liaising with outside agencies.
Policy and Procedure/Compliance
Monitor clinic compliance with all CCC policies and procedures, and contractual requirements. Develop and implement additional policies and procedures as needed to ensure effective operations, upon approval.Process client grievances and incident reports in a timely manner.Maintain an up to date knowledge of all Oregon Administrative rules that govern the program in which position has oversight responsibility.Ensure up to date knowledge of Behavior Health policy manual, and engage with Compliance partner for preparation of audit activities.Ensure that clinical practices are in alignment with contracts and regulatory compliance to include but not limited to access timelines, authorizations, length of stay, medical necessity etc.
Clinical Excellence
Work collaboratively with SUDS leadership to envision and guide high quality, person centered and trauma informed services across the SUDS treatment continuum.Collaborate with other CCC Health Services program supervisors/managers in appropriate internal triage and referral processes, ensuring CCCHS’s high and medium complexity individuals are seamlessly routed to the most appropriate level of care.Provide and document at least 2 hours of supervision per month for each full-time staff. The two hours must include one hour of face-to-face contact for each person supervised, or a proportional level of supervision for part-time staff providing clinical or other support services to clients.Conduct and document ASAM assessments, Mental Health Assessments (where qualified), including mental status exam, risk assessment, DSM diagnosis, and clinical formulation.Provide crisis intervention support for clinical team and clients as needed.Provide clinical consultation and care planning during daily clinic operations.Ensure the clinical and compliance efficacy of clinical documentation of clinical direct reports and perform regular chart reviews and audits.Ensure oversight and competency review of clinical competency of staff in the main functions of their clinical role such as but not limited to: assessment, diagnosis, care planning, service prescription, level of care placement, medical necessity, discharge planning, care coordination, group therapy, individual therapy, motivational interviewing.Identify and coordinate staff training needs, and collaborate with other SUDS or MH leaders to training plans. May conduct or facilitate trainings for clinical staff as needed.Evaluate clinical competency through direct observation of clinical services and document regularly. Create collaborative professional development plans with clinical care staff.Engage in regular professional development activities to include completion of CEU’s, trainings to increase clinical competencies, trainings on innovative SUDs care models and train the trainer programs.Offer clinical support to CADC’s and CRM’s (and QMHP’s/QMHA’s where qualified) in the SUDS, primary care and mental health service lines, as well as minimally within SUDS and housing as needed.Ensure clinical staff are utilizing evidence based and modern clinical approaches that support the agency philosophy of care to include but not limited to harm reduction strategies, client centered care, collaborative care planning, collaborative documentation, trauma informed care, MAT/MSR, peer support etc.
Operational and Financial Excellence
Coordinate and monitor operation of SUDS programs; including adequate and appropriate staffing, ensuring the continuation of clinical services, including access and referrals.Collaborate with operational leadership on ensuring compliance with grants and contracts. This includes completion and submission of reports of utilization and outcome measures to external contractors.Collaborate with operational leaders on clinical utilization expectations of direct reports or direct care staff, and engage in performance improvement activities to ensure appropriate use of clinical resources.Participate in project management activities to increase operational performance of the program or clinic, engage in activities as assigned and meet deadlines in operational improvement plans.Promote continuous quality improvement to SUDS services as well as collaboratively build new programming/services as is appropriate.Use clinic data platforms and tools to inform clinical outcomes, improve workflows and increase clinical utilization and quality of services.Use clinic data platforms to engage staff in data driven supervision techniques.
System of Care Relationships
Be liaison with partnering agencies and programs, and attend community meetings as assigned.Participate in clinical staff meetings and case conferences with internal team members and external partners in order to utilize interdisciplinary expertise and facilitate individual care plans for clients.Engage in proactive community networking to ensure seamless transitions of care for clients with external partners.Engage in and maintain positive and proactive relationships with referents and funders to ensure holistic and wrap around care of clients and to further the programs/clinic’s relationship with a Recovery Oriented System of Care.
Supervisory Activities
Review, code, and process all invoices, time sheets, requisitions, and check requests, and forward to CCC Administrative Office in a timely manner per Accounting and HR policies.Engage in recruiting and hiring of new staff, collaborate closely with HRBP to ensure staff wellness, engagement and high level of performance.Create onboarding and training plans for all new staff, ensuring clinical competency demonstration during early employment.Provide coverage for direct care services during time of staff vacancies, and provide coverage as needed for direct care services.Ensure clinical privileging requirements are met for all direct reports pursuant to CCC’s Privileging Policy.Plan and facilitate regular staff meetings and group supervision sessions. Maintain effective communication with all CCC staff.Attend all mandatory CCC trainings in a timely manner.Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.Maintain an up to date knowledge of all Oregon Administrative rules that govern the program in which position has oversight responsibility.Perform other duties as assigned.
Skills and Abilities:
Knowledge, education, training, skills and supervisory experience in a SUDS outpatient care and knowledge of higher level of care placement and integrated clinical care model.Knowledge, education, training, skills and experience in providing and supervising services in a highly diverse work environment to a highly diverse and mostly homeless population.Advanced knowledge and skills in counseling and assessment techniques, ability to develop these skills in others.Advanced knowledge and skills in SUDS and dual diagnosis treatment methods, Evidenced Based Practices and modernized models of care.Ability to manage reporting on outcome measures and key indicators.Ability to consider the impacts and outcomes for underserved communities during decision-making processes.Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.Ability to understand low barrier access to services and housing for individuals experiencing chronic homelessness and impacts of substance use and mental health disorders.Ability to prioritize access to services and housing based on acuity and need.Knowledge of de-escalation methods or ability to be trained in de-escalation methods.Ability to work effectively and efficiently in an environment subject to ambiguity and change.Advanced and proven ability to provide leadership, and understanding of change management practices.Ability to demonstrate high clinical decision-making competency, and apply ethical decision-making models.Computer skills necessary to accomplish duties.Ability to work effectively with peers, individual clients and groups.Ability to speak in public, facilitate meetings, create and deliver training, facilitate group supervision and prepare presentations, and facilitate multi-disciplinary staffing’s.Ability to teach the skills of case consultation, case presentation, clinical rounding and multi-disciplinary care planning.Ability to create and monitor an action plan, ensuring all key contributors are able to deliver on action items.Ability to work as a team member, remain flexible and to establish priorities as a group.Ability to maintain accurate records and necessary paperwork.Ability to communicate clearly and concisely, both orally and in writing.Creative, innovative, and progressive problem-solver.Ability to work effectively with a diverse population.Ability to work independently, manage time, prioritize the workload, problem-solve, and complete tasks in a timely fashion.Ability to multi-task and remain calm in a busy and stressful environment.Ability to be a detail oriented, flexible, dependable, positive team player.Ability to display a non-judgmental attitude.Knowledge of community and social service agencies.Sufficient manual dexterity and physical ability to perform assigned tasks.Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, and co-workers.
Benefits at Central City Concern offered to our employees!
Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.
Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!11 paid Holidays + 2 Personal Holidays to be used at the employee’s discretion.Comprehensive Medical, Vision, and Dental insurance coverage.Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!Sabbatical Program offering extended time off at years 7, 14, and 21.
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.
CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.
Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.
Licenses & CertificationsRequiredCADC IIICADC IIPreferredQMHA-R
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)