Milton Hershey School
Senior Client Services Analyst
Milton Hershey School, Hershey, Pennsylvania, United States, 17033
Description:
Located in Hershey, PA, Milton Hershey School (MHS) is a tuition free, home, and private school for over 2,000 Pre-K through 12th grade students.
Founded in 1909 by Milton and Catherine Hershey, the lives of almost 12,000 graduates have been positively transformed through MHS’s high-quality career-focused education, nurturing home life, and extensive extra-curricular opportunities.
And we are growing to serve more students!
MHS is seeking a full-time
Senior Client Services Analyst
to join the Information Technology (IT) Department.
MHS boasts a comprehensive benefits package with a competitive salary. This role is an in-person position in Hershey, PA and pays $26.98 - $36.02, plus benefits.
The Senior Client Services Analyst position serves as the technical lead for our computer environment, playing a crucial role in delivering exceptional customer service while providing expert technical support. This position requires a strong background in managing and optimizing Windows and Apple systems, coupled with a commitment to fostering positive client relationships. The Sr. CSA will be responsible for troubleshooting complex technical issues, implementing best practices, and ensuring seamless operation of client systems. With a focus on customer satisfaction, the Sr. CSA will mentor team members, collaborate with cross-functional teams, and proactively address client needs to enhance overall service delivery. This role is ideal for a technically adept professional who excels in communication and problem-solving, ensuring our clients receive the highest level of support and expertise. Milton Hershey School supports a diverse environment of over 5k computers (80% Apple and 20% PC). Computers are located across campus including over 200 student homes and 50 scholastic and business buildings. Responsibilities include:
Manage and optimize a fleet of computers, ensuring performance, security, and compliance with organizational standards (Windows and Apple).
Utilize Microsoft MECM and JAMF to manage the deployment, configuration, and management of client computer and software systems.
Provide technical leadership for a team of client services analysts and provide escalation support for technical related issues.
Analyze and resolve complex technical issues, ensuring timely and effective solutions.
Collaborate with cross-functional teams to implement new technologies and improve existing processes.
Document imaging processes, best practices, and troubleshooting procedures for workstation management.
Qualifications:
Associate’s degree in a Technology related field.
5 years of experience in client services or technical support, with a focus on enterprise-level workstation management and imaging.
Experience with using and supporting Windows, iOS, and Mac OS operating systems.
Proficiency in Microsoft Endpoint Configuration Manager (MECM), InTune, AutoPilot, and JAMF.
Proven experience in a team lead or mentoring role, with strong leadership skills.
Excellent technical troubleshooting capabilities, capable of diagnosing and resolving complex issues.
Exceptional communication skills, both verbal and written, with a strong customer service orientation.
Ability to manage multiple priorities and work effectively under pressure.
Knowledge of ITIL best practices.
Candidates must demonstrate a high degree of integrity as all MHS staff are considered role models for students.
Founded in 1909 by Milton and Catherine Hershey, the lives of almost 12,000 graduates have been positively transformed through MHS’s high-quality career-focused education, nurturing home life, and extensive extra-curricular opportunities.
And we are growing to serve more students!
MHS is seeking a full-time
Senior Client Services Analyst
to join the Information Technology (IT) Department.
MHS boasts a comprehensive benefits package with a competitive salary. This role is an in-person position in Hershey, PA and pays $26.98 - $36.02, plus benefits.
The Senior Client Services Analyst position serves as the technical lead for our computer environment, playing a crucial role in delivering exceptional customer service while providing expert technical support. This position requires a strong background in managing and optimizing Windows and Apple systems, coupled with a commitment to fostering positive client relationships. The Sr. CSA will be responsible for troubleshooting complex technical issues, implementing best practices, and ensuring seamless operation of client systems. With a focus on customer satisfaction, the Sr. CSA will mentor team members, collaborate with cross-functional teams, and proactively address client needs to enhance overall service delivery. This role is ideal for a technically adept professional who excels in communication and problem-solving, ensuring our clients receive the highest level of support and expertise. Milton Hershey School supports a diverse environment of over 5k computers (80% Apple and 20% PC). Computers are located across campus including over 200 student homes and 50 scholastic and business buildings. Responsibilities include:
Manage and optimize a fleet of computers, ensuring performance, security, and compliance with organizational standards (Windows and Apple).
Utilize Microsoft MECM and JAMF to manage the deployment, configuration, and management of client computer and software systems.
Provide technical leadership for a team of client services analysts and provide escalation support for technical related issues.
Analyze and resolve complex technical issues, ensuring timely and effective solutions.
Collaborate with cross-functional teams to implement new technologies and improve existing processes.
Document imaging processes, best practices, and troubleshooting procedures for workstation management.
Qualifications:
Associate’s degree in a Technology related field.
5 years of experience in client services or technical support, with a focus on enterprise-level workstation management and imaging.
Experience with using and supporting Windows, iOS, and Mac OS operating systems.
Proficiency in Microsoft Endpoint Configuration Manager (MECM), InTune, AutoPilot, and JAMF.
Proven experience in a team lead or mentoring role, with strong leadership skills.
Excellent technical troubleshooting capabilities, capable of diagnosing and resolving complex issues.
Exceptional communication skills, both verbal and written, with a strong customer service orientation.
Ability to manage multiple priorities and work effectively under pressure.
Knowledge of ITIL best practices.
Candidates must demonstrate a high degree of integrity as all MHS staff are considered role models for students.