RATP Dev USA
Dispatcher
RATP Dev USA, Indianapolis, Indiana, us, 46262
RATP Dev USA - Your future our destinationMission
Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.
Profile
Requirements for a Dispatcher
Minimum of two (2) years of general work experience, including driving experience and customer service experience.Must be a minimum of 21 years of age.Must have been a licensed driver for at least two (2) years.Ability to work under time constraints and deadlinesProblem-solving and analytical abilitiesGood computer skillsA Valid Drivers LicenseNo criminal convictions or DWI, DUI, assault, or possessionResponsibilities of a Dispatcher
Collaborates with routing specialists and schedulers to optimize routesDispatch drivers using information provided by the clients through the reservation department and the online reservation applicationReview and respond to all incoming calls, confirming all details with the client review reservation two weeks outDiscuss with the client availability to review online reservationsField incoming calls for the exact day requests, ensure availability, and examine possible route changesInitiate all outbound calls to the city connect and accessTroubleshoot and resolve potential pick-up problems before they result in service issuesEnsure service on missed pick-ups by coordinating driver movement in the fieldAssist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivityOther duties assigned by the operation staffEducation Requirement
High school diploma or GED
Benefits of a Dispatcher
VacationSick timeLife & Accident InsuranceMedical, Dental, and Vision InsuranceWellness ProgramRetirement savings plan (401 K)
We are an Equal Opportunity Employer and Welcome Diversity to our
Teams.
Skills
Customer Service
Communication
Teamwork
Transportation experience
Dispatcher experienceA message from the general Manager
Our vision statement at RATP Dev for our IndyGo Access location is to offer safe and efficient transportation to the community. To enhance their quality of life. Our Mission is to provide a safe, reliable, inclusive customer experience. We encourage a team that works together to provide paratransit services to the community, while also providing an inviting and professional working experience to our employees.
Angela Milroy
General Manager
YouTube is disabled Allow
Driving Veterans' Future
Military Makeover Operation Career- RATP Dev USA
Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.
Profile
Requirements for a Dispatcher
Minimum of two (2) years of general work experience, including driving experience and customer service experience.Must be a minimum of 21 years of age.Must have been a licensed driver for at least two (2) years.Ability to work under time constraints and deadlinesProblem-solving and analytical abilitiesGood computer skillsA Valid Drivers LicenseNo criminal convictions or DWI, DUI, assault, or possessionResponsibilities of a Dispatcher
Collaborates with routing specialists and schedulers to optimize routesDispatch drivers using information provided by the clients through the reservation department and the online reservation applicationReview and respond to all incoming calls, confirming all details with the client review reservation two weeks outDiscuss with the client availability to review online reservationsField incoming calls for the exact day requests, ensure availability, and examine possible route changesInitiate all outbound calls to the city connect and accessTroubleshoot and resolve potential pick-up problems before they result in service issuesEnsure service on missed pick-ups by coordinating driver movement in the fieldAssist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivityOther duties assigned by the operation staffEducation Requirement
High school diploma or GED
Benefits of a Dispatcher
VacationSick timeLife & Accident InsuranceMedical, Dental, and Vision InsuranceWellness ProgramRetirement savings plan (401 K)
We are an Equal Opportunity Employer and Welcome Diversity to our
Teams.
Skills
Customer Service
Communication
Teamwork
Transportation experience
Dispatcher experienceA message from the general Manager
Our vision statement at RATP Dev for our IndyGo Access location is to offer safe and efficient transportation to the community. To enhance their quality of life. Our Mission is to provide a safe, reliable, inclusive customer experience. We encourage a team that works together to provide paratransit services to the community, while also providing an inviting and professional working experience to our employees.
Angela Milroy
General Manager
YouTube is disabled Allow
Driving Veterans' Future
Military Makeover Operation Career- RATP Dev USA