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RATP Dev USA

Dispatcher (Transportation experience a must)

RATP Dev USA, Tavares, Florida, United States, 32778


RATP Dev USA - Your future our destinationMission

Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.

Profile

Must Have dispatcher experience to apply.Requirements for a Dispatcher

Minimum of two (2) years of general work experience, including driving experience and customer service experience.Must be a minimum of 18 years of age.Must have been a licensed driver for at least two (2) years.Ability to work under time constraints and deadlinesProblem-solving and analytical abilitiesGood computer skillsA Valid Drivers LicenseNo criminal convictions or DWI, DUI, assault, or possessionResponsibilities of a Dispatcher

Collaborates with routing specialists and schedulers to optimize routesDispatch drivers using information provided by the clients through the reservation department and the online reservation applicationReview and respond to all incoming calls, confirming all details with the client review reservation two weeks outDiscuss with the client availability to review online reservationsField incoming calls for the exact day requests, ensure availability, and examine possible route changesInitiate all outbound calls to the city connect and accessTroubleshoot and resolve potential pick-up problems before they result in service issuesEnsure service on missed pick-ups by coordinating driver movement in the fieldAssist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivityOther duties assigned by the operation staffEducation Requirement

High school diploma or GED

Benefits of a Dispatcher

VacationSick timeLife & Accident InsuranceMedical, Dental, and Vision InsuranceWellness ProgramRetirement savings plan (401 K)Pay Rate: $ 17.00/HR

Schedule 2:45 am to 11:00 am & possible Saturday hours included

Strong Dispatch experience preferred

This is not a remote position

We are an Equal Opportunity Employer and Welcome Diversity to our

Teams.

Skills

Customer Service

Dispatcher experience

Transit or transportation experienceA message from the General Manager

Our employees at Lake County are some of the most knowledgeable and skilled in bus transportation, and it is a pleasure to observe their dedication and enthusiasm each day. While our industry and environment continue to change, we remain mindful of our needs, and are constantly looking for ways to continue to grow our safety culture.

Anthony Heyward

General Manager

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