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Pasona NA

Engineering Service Technical Support

Pasona NA, Teterboro, New Jersey, us, 07699


Engineering Service Technical Support Job Num: 55691Sales / Marketing

Job Description

A Japanese sushi machine manufacturing company seeks a Service Technician at their Teterboro, NJ office.

Salary range: $48K - 58K + bonus + competitive benefits package including commute milage reimbursement.

Position Overview:

Collaborate with cross-functional teams to support and troubleshoot equipment, maintain high customer satisfaction, and perform scheduled maintenance and repairs ondiagnostic imaging equipment.

Key Responsibilities:

- Collaborate with Electrical, Firmware, and Production Engineering teams.

- Generate and update engineering documentation, departmental procedures, and flowcharts.

- Provide technical support and troubleshooting assistance.

- Repair diagnostic imaging equipment specific to your skillset.

- Complete documentation, including field service tickets, QA forms, and inspection reports.

- Perform scheduled preventative maintenance, including calibrations and system verifications.

- Provide on-demand phone and on-site support.

- Learn and gain knowledge of imaging equipment functionality for preventative maintenance.

- Accurately document all service activities according to Company Quality Standards.

- Clarify customer requirements and technical issues with customers and the sales force.

- Work with sales and operations on customer-specific site and technical issues.

- Maintain inventory integrity through proper handling, inspection, and warehousing.

- Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.

- Submit field service reports timely and according to functional standards.

- Communicate with account managers regarding services provided.

- Manage and maintain company assets required for job functions.

- Willingness to travel and drive to various sites; some travel may require flying and overnight stays.

- Perform other duties as assigned.

Qualifications:

- Minimum of 2 years of relevant experience in mechanical engineering within the machinery department is preferred

- Ability to handle multiple projects simultaneously in a fast-paced environment.

- High School Diploma or GED required.

Physical Demands:

- Ability to talk and hear.

- Frequently required to stand, walk, and lift up to 85 lbs.

- Use hands to handle or feel; reach with hands and arms.

To apply, please send resume to nyamamoto@pasona.com

Job Details

City:

TeterboroState:

NJJob Type:

Permanent JobSalary High:

58000.00Salary Low:

48000.00Languages:

English;JapaneseHours of Operation:Benefits:

Health Ins;Dental Ins;Vision Ins;Bonus

Contact Information

Job Owner:

Natsumi YamamotoJob Owner Email :

nyamamoto@pasona.com