Pasona NA
Engineering Service Technical Support
Pasona NA, Teterboro, New Jersey, us, 07699
Engineering Service Technical Support Job Num: 55691Sales / Marketing
Job Description
A Japanese sushi machine manufacturing company seeks a Service Technician at their Teterboro, NJ office.
Salary range: $48K - 58K + bonus + competitive benefits package including commute milage reimbursement.
Position Overview:
Collaborate with cross-functional teams to support and troubleshoot equipment, maintain high customer satisfaction, and perform scheduled maintenance and repairs ondiagnostic imaging equipment.
Key Responsibilities:
- Collaborate with Electrical, Firmware, and Production Engineering teams.
- Generate and update engineering documentation, departmental procedures, and flowcharts.
- Provide technical support and troubleshooting assistance.
- Repair diagnostic imaging equipment specific to your skillset.
- Complete documentation, including field service tickets, QA forms, and inspection reports.
- Perform scheduled preventative maintenance, including calibrations and system verifications.
- Provide on-demand phone and on-site support.
- Learn and gain knowledge of imaging equipment functionality for preventative maintenance.
- Accurately document all service activities according to Company Quality Standards.
- Clarify customer requirements and technical issues with customers and the sales force.
- Work with sales and operations on customer-specific site and technical issues.
- Maintain inventory integrity through proper handling, inspection, and warehousing.
- Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.
- Submit field service reports timely and according to functional standards.
- Communicate with account managers regarding services provided.
- Manage and maintain company assets required for job functions.
- Willingness to travel and drive to various sites; some travel may require flying and overnight stays.
- Perform other duties as assigned.
Qualifications:
- Minimum of 2 years of relevant experience in mechanical engineering within the machinery department is preferred
- Ability to handle multiple projects simultaneously in a fast-paced environment.
- High School Diploma or GED required.
Physical Demands:
- Ability to talk and hear.
- Frequently required to stand, walk, and lift up to 85 lbs.
- Use hands to handle or feel; reach with hands and arms.
To apply, please send resume to nyamamoto@pasona.com
Job Details
City:
TeterboroState:
NJJob Type:
Permanent JobSalary High:
58000.00Salary Low:
48000.00Languages:
English;JapaneseHours of Operation:Benefits:
Health Ins;Dental Ins;Vision Ins;Bonus
Contact Information
Job Owner:
Natsumi YamamotoJob Owner Email :
nyamamoto@pasona.com
Job Description
A Japanese sushi machine manufacturing company seeks a Service Technician at their Teterboro, NJ office.
Salary range: $48K - 58K + bonus + competitive benefits package including commute milage reimbursement.
Position Overview:
Collaborate with cross-functional teams to support and troubleshoot equipment, maintain high customer satisfaction, and perform scheduled maintenance and repairs ondiagnostic imaging equipment.
Key Responsibilities:
- Collaborate with Electrical, Firmware, and Production Engineering teams.
- Generate and update engineering documentation, departmental procedures, and flowcharts.
- Provide technical support and troubleshooting assistance.
- Repair diagnostic imaging equipment specific to your skillset.
- Complete documentation, including field service tickets, QA forms, and inspection reports.
- Perform scheduled preventative maintenance, including calibrations and system verifications.
- Provide on-demand phone and on-site support.
- Learn and gain knowledge of imaging equipment functionality for preventative maintenance.
- Accurately document all service activities according to Company Quality Standards.
- Clarify customer requirements and technical issues with customers and the sales force.
- Work with sales and operations on customer-specific site and technical issues.
- Maintain inventory integrity through proper handling, inspection, and warehousing.
- Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.
- Submit field service reports timely and according to functional standards.
- Communicate with account managers regarding services provided.
- Manage and maintain company assets required for job functions.
- Willingness to travel and drive to various sites; some travel may require flying and overnight stays.
- Perform other duties as assigned.
Qualifications:
- Minimum of 2 years of relevant experience in mechanical engineering within the machinery department is preferred
- Ability to handle multiple projects simultaneously in a fast-paced environment.
- High School Diploma or GED required.
Physical Demands:
- Ability to talk and hear.
- Frequently required to stand, walk, and lift up to 85 lbs.
- Use hands to handle or feel; reach with hands and arms.
To apply, please send resume to nyamamoto@pasona.com
Job Details
City:
TeterboroState:
NJJob Type:
Permanent JobSalary High:
58000.00Salary Low:
48000.00Languages:
English;JapaneseHours of Operation:Benefits:
Health Ins;Dental Ins;Vision Ins;Bonus
Contact Information
Job Owner:
Natsumi YamamotoJob Owner Email :
nyamamoto@pasona.com