A-STAFFING, INC.
Engineering Service Technical Support
A-STAFFING, INC., Teterboro, New Jersey, us, 07699
About the job Engineering Service Technical Support
Collaborate with cross-functional teams to support and troubleshoot equipment, maintain high customer satisfaction, and perform scheduled maintenance and repairs on diagnostic imaging equipment.
Key Responsibilities:
- Collaborate with Electrical, Firmware, and Production Engineering teams.
- Generate and update engineering documentation, departmental procedures, and flowcharts.
-Provide technical support and troubleshooting assistance.
- Repair diagnostic imaging equipment specific to your skillset.
- Complete documentation, including field service tickets, QA forms, and inspection reports.
- Perform scheduled preventative maintenance, including calibrations and system verifications.
-Provide on-demand phone and on-site support.
- Learn and gain knowledge of imaging equipment functionality for preventative maintenance.
- Accurately document all service activities according to Company Quality Standards.
- Clarify customer requirements and technical issues with customers and the sales force.
- Work with sales and operations on customer-specific site and technical issues.
- Maintain inventory integrity through proper handling, inspection, and warehousing.
- Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.
- Submit field service reports timely and according to functional standards.
- Communicate with account managers regarding services provided.
- Manage and maintain company assets required for job functions.
- Willingness to travel and drive to various sites; some travel may require flying and overnight stays.
- Perform other duties as assigned.
Collaborate with cross-functional teams to support and troubleshoot equipment, maintain high customer satisfaction, and perform scheduled maintenance and repairs on diagnostic imaging equipment.
Key Responsibilities:
- Collaborate with Electrical, Firmware, and Production Engineering teams.
- Generate and update engineering documentation, departmental procedures, and flowcharts.
-Provide technical support and troubleshooting assistance.
- Repair diagnostic imaging equipment specific to your skillset.
- Complete documentation, including field service tickets, QA forms, and inspection reports.
- Perform scheduled preventative maintenance, including calibrations and system verifications.
-Provide on-demand phone and on-site support.
- Learn and gain knowledge of imaging equipment functionality for preventative maintenance.
- Accurately document all service activities according to Company Quality Standards.
- Clarify customer requirements and technical issues with customers and the sales force.
- Work with sales and operations on customer-specific site and technical issues.
- Maintain inventory integrity through proper handling, inspection, and warehousing.
- Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.
- Submit field service reports timely and according to functional standards.
- Communicate with account managers regarding services provided.
- Manage and maintain company assets required for job functions.
- Willingness to travel and drive to various sites; some travel may require flying and overnight stays.
- Perform other duties as assigned.